Mercedes Mangrum
Atlanta,GA
Summary
Dedicated Service Consultant with a proven track record of seamlessly managing operations, ensuring customer satisfaction, and upholding exceptional service quality standards. Highly efficient and detail-oriented professional, backed by years of experience, adept at optimizing processes, fostering client relationships, and consistently exceeding performance goals. Known for a proactive approach to problem-solving and a commitment to delivering results that drive business success. Driven Service Consultant successful at inputting service orders, growing customer loyalty and organizing workflow. Skilled at stepping into diverse roles on a daily basis.
Overview
6
6
years of professional experience
Work History
Service Consultant
Dyer and Dyer Volvo
Atlanta , GA
04.2023 - Current
- Assess individual customer vehicle requirements through insightful questioning and attentive listening.
- Showcase both new and pre-owned vehicles, facilitating test drives when necessary.
- Effectively orient new clients to our Service facilities and connect them with the relevant Service team members.
- Provide comprehensive guidance on the vehicle's operational features, warranty, and maintenance schedule, fostering long-term customer loyalty.
- Manage an owner follow-up system to promote repeat and referral business, enhancing overall customer satisfaction.
Photographer & Owner
M & M Images
10.2018 - Current
- Coordinating with clients to schedule photography sessions at their convenience.
- Overseeing and effectively managing a range of photography equipment.
- Capturing memorable moments through photography, including individuals, families, and special events.
- Utilizing the Honeybook CRM system for efficient client information management.
- Spearheading marketing, advertising, and client acquisition efforts to expand our customer base.
Service Advisor
Nalley Toyota Union City
Union , GA
10.2021 - 01.2023
- Welcomed customers promptly and with a warm demeanor, while gathering relevant information to assist them effectively.
- Delivered exceptional service and provided effective communication to meet and exceed the needs of all customers.
- Advised customers on the care and value of maintaining their vehicles in accordance with manufacturers' specifications.
- Collaborated closely with team members to ensure all services met both company and customer quality standards.
- Documented problems and corrective actions to maintain records.
Education
Bachelor of Science - Mass Communication: General, Broadcast
Norfolk State University
12.2021
Associates of Social Science -
Thomas Nelson Community College
05.2018
Skills
- Client Communication
- Equipment Management
- Photography
- CRM Usage
- Marketing
- Customer Service
- Scheduling
- Attention to Detail
- Organization
- Creative Thinking
- Time Management
- Networking
- Client Relationship Building
- Complaint resolution
- Sales expertise
- Technical Support
- Partnership Building
- Marketing Strategies
- Data Entry
- Strong Work Ethic
- Problem-solving aptitude
- Microsoft Office
Timeline
Service Consultant
Dyer and Dyer Volvo
04.2023 - Current
Service Advisor
Nalley Toyota Union City
10.2021 - 01.2023
Photographer & Owner
M & M Images
10.2018 - Current
Bachelor of Science - Mass Communication: General, Broadcast
Norfolk State University
Associates of Social Science -
Thomas Nelson Community College
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