Portia Bamgbose
Skokie,IL
Summary
Knowledgeable Training professional with personable style and thorough approach. Instrumental and creative instructional designer offering several years' experience in technology integration and curriculum planning across various industries.
Overview
12
12
years of professional experience
Work History
Human Resources Temp
ZACKS INVESTMENT RESEARCH, INC.
Chicago, Illinois
02.2019 - 05.2019
- Maintained electronic systems by capturing and updating data, including employee files
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Supervisor
SERENITY HOME HEALTH
Chicago, Illinois
02.2018 - 09.2018
- Provided client onboarding and relationship management
- Developed strategies to improve team performance and productivity, including training.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Facilitated training sessions for new employees on company policies and procedures.
Management Consultant (Human Capital – Instructional Design)
IQ BUSINESS
Johannesburg, South Africa
10.2014 - 01.2017
- Applied project management principles (AGILE/Prince2) on projects needing Instructional Design/ Training and/or Facilitation
- Used Instructional systems design methodologies (ADDIE, Blooms taxonomy & SAM) in the design and developed of interactive learning content
- Created and edited storyboards, scripts, and scenarios to ensure effective design, usability and functionality
- Produced effective learning experiences through partnering with department leaders and other stakeholders to design and execute interactive courses, including eLearning, blended learning, multimedia content, asynchronous learning, and other supporting material
- Evaluated efficiency of training courses and utilized relevant evaluation data to revise and where necessary, change content to measure learner and business impact
- Communicate with internal and external clients regarding ongoing projects.
Training Delivery Consultant
CONSEQUENT CONSULTING
Cape Town, South Africa
07.2011 - 12.2012
- Designed and developed end-user manuals, tutorials, simulations, games, assessments, videos, troubleshooting and simple quick reference guides
- Conducted train-the-trainer sessions to upskill internal training teams
- Developed and implemented a training roll-out plan for over 750 staff members, some using live webinars and recorded training sessions.
Change Management Consultant
LIMPOPO HEALTH CONSORTIUM / TWO ROADS
Polokwane, South Africa
04.2007 - 09.2010
- Designed risk mitigation plans for potential sources of disruption during transition period.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Identified success metrics and regularly reported on progress and gaps.
- Analyzed organizational data to identify areas of improvement in current change management practices.
- Leveraged prescribed change management tools such as impact analyses, enablement plans and readiness assessments to support updates.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Managing Training & Development - Industrial And Organizational Psychology
University of South Africa
Agile Boot camp -
IQ Business
Prince2 Foundation Certificate -
ILX Online
BA - Industrial Psychology & Industrial Sociology
Rhodes University
Grahamstown, South AfricaProfessional Scrum Master
Scrum.org
Skills
- MS Office Suite
- Employee engagement
- Onboarding and orientation
- Training and mentoring
- ELearning Development Tools: Articulate Storyline, Captivate, Camtasia, Epiplex
Leadership Experience
- Recognized as best performer, leading to the best performing district for change management initiatives and performance outcomes.
- Project managed and led a team of Instructional Designers and Facilitators for a Standard Chartered/Bank project for International Trade for both South Africa and Nigeria.
- Led training of the Old Mutual Learning & Development Team in preparation for a national roll-out of new technology used in their insurance sales division.
- Supervised 7 office staff members and 80 homemakers of a Home Health agency and contributed to the increased performance, growth and recognition.
Timeline
Human Resources Temp
ZACKS INVESTMENT RESEARCH, INC.
02.2019 - 05.2019
Supervisor
SERENITY HOME HEALTH
02.2018 - 09.2018
Management Consultant (Human Capital – Instructional Design)
IQ BUSINESS
10.2014 - 01.2017
Training Delivery Consultant
CONSEQUENT CONSULTING
07.2011 - 12.2012
Change Management Consultant
LIMPOPO HEALTH CONSORTIUM / TWO ROADS
04.2007 - 09.2010
Managing Training & Development - Industrial And Organizational Psychology
University of South Africa
Agile Boot camp -
IQ Business
Prince2 Foundation Certificate -
ILX Online
BA - Industrial Psychology & Industrial Sociology
Rhodes University
Professional Scrum Master
Scrum.org
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