MIKAYLA MC INTYRE
Citrus Heights,CA
Summary
Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
7
7
years of professional experience
Work History
Associate Leave Administrator
The Larkin Company
Roseville, CA
03.2023 - Current
- Assisted employees with their leave of absence requests, including providing information on the process and requirements.
- Created and maintained employee records related to leaves of absences in accordance with company policies and procedures.
- Conducted research on state and federal laws regarding leave of absence regulations.
- Processed paperwork for FMLA, ADA, workers' compensation and other types of leave of absences.
- Drafted letters to employees confirming their eligibility for leave of absence benefits.
Probaon Aide
Sacramento
03.2022 - 12.2022
- Supervise juveniles well-being under jurisdicon of the Juvenile Court
- Counsel juveniles behaviors and acons when necessary
- Implement policies and enforce discipline procedures to maintain safety
Produce Clerk
Sacramento
09.2021 - 02.2022
- Inform customers about produce, provide samples and promote sales within the department
- Speak with customers to address dissasfacon when necessary
- Prepare products for the sales oor
Customer Service Representave
El Dorado Hills
11.2017 - 01.2020
- Performed all administrave funcons as requested including management of all incoming and outgoing correspondences, roung them in a mely manner.
- Documenng every interacon with callers, and resolving issue eefently.
- Respond to customer concerns regarding assistance and deescalated calls.
- Collaborated with other Customer Care Representaves to provide customers with their RX informaon and answer quesons regarding their medicaons.
Manager
Rancho Cordova
09.2016 - 12.2017
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quanty.
- Resolved customer complaints by idenfying problems and taking appropriate correcve acons resulng in 100% customer sasfacon.
- Ensured sta presented a professional appearance and delivered customer service according to policy.
Education
Bachelors - Criminal Justice
San Diego State University
San Diego, CA02.2024
Associate - Social Sciences
American River College
Sacramento, CA05.2021
Associate - Administrative Justice
American River College
Sacramento, CA05.2021
Skills
- Customer Service
- Data Entry MSW
- De-Escalation Techniques
- Microsoft Excel
- Administrative Tasks
- Call Centers
- Communication Skill
- Benefits Administration
- Recordkeeping
- Insurance Claims
- Policy Knowledge
Timeline
Associate Leave Administrator
The Larkin Company
03.2023 - Current
Probaon Aide
03.2022 - 12.2022
Produce Clerk
09.2021 - 02.2022
Customer Service Representave
11.2017 - 01.2020
Manager
09.2016 - 12.2017
Bachelors - Criminal Justice
San Diego State University
Associate - Social Sciences
American River College
Associate - Administrative Justice
American River College
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