MM / MIYAH MERRIWEATHER
Jacksonville,FL
Summary
HIGHLY PERSONABLE CUSTOMER SERVICE ASSOCIATE AND BILLING ASSOCIATE. Talent for identifying customer needs and presenting appropriate product and service offerings. Ability to earn customer trust by providing exceptional follow-up, leading to increased business. Highly motivated, reliable self-starter with an upbeat and positive attitude
Overview
4
4
years of professional experience
Work History
JAX Team Lead
Aqua Gulf
Jacksonville, FL
01.2024 - 03.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Warehouse Supervisor
Aqua Gulf
Jacksonville, FL
07.2022 - 01.2024
- Ensured appropriate staffing levels to meet production demands.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Developed and implemented safety policies and procedures for the warehouse team.
- Coordinated with other departments to ensure smooth flow of materials.
- Directed receiving, warehousing, distribution and maintenance services.
- Created strategies for improving operational efficiencies in the warehouse.
- Supervised loading and unloading of materials from incoming trucks.
- Provided leadership to motivate staff members to achieve performance goals.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Conducted training sessions for new employees on proper use of equipment and safety protocols.
Billing Analyst
Aqua Gulf
Jacksonville, FL
06.2021 - 03.2024
- Support the sales team with LTL pricing throughout the US and into Puerto Rico
- Ensure documentation is accurate for domestic shipments and those shipping to Puerto Rico
- Manage CRM with shipment details and ensure customer billing is accurate
- Assist the warehouse in identifying bill-to-parties for small package shipments (Amazon, FedEx, UPS, DHL, etc..)
- Functioned as a key point of contact for billing data integrity matters for clients, vendors, and various internal departments.
- Reviewed and processed customer invoices for accuracy.
- Developed procedures to ensure compliance with billing regulations.
- Analyzed data from customer accounts to identify discrepancies.
- Researched and resolved billing issues with customers.
- Identified areas where efficiency could be improved within the billing department.
Evening Customer Service Manager
Rowes IGA
Jacksonville
08.2020 - 01.2021
- Maintain clean and orderly checkout areas and complete other general cleaning duties
- Promoted building security, locking doors, and checking electrical appliances for safety hazards.
Education
High School Diploma -
First Coast High School
Jacksonville, FL07-2020
Continuing Education - Nursing Assistant
Florida State College At Jacksonville
07.2020
Skills
- Data analysis
- Interpersonal and written communication
- Data Collection
- Customer Relationship Management
- Flexible and Adaptable
- Coaching and training
- Telephone Etiquette
- Data Analysis
- Quality Checks
- Staff Training
- Logistics
- Document workflow
- Active Listening
- Relationship Building
- Critical Thinking
- Payment Processing
- HAZMAT expert
Timeline
JAX Team Lead
Aqua Gulf
01.2024 - 03.2024
Warehouse Supervisor
Aqua Gulf
07.2022 - 01.2024
Billing Analyst
Aqua Gulf
06.2021 - 03.2024
Evening Customer Service Manager
Rowes IGA
08.2020 - 01.2021
High School Diploma -
First Coast High School
Continuing Education - Nursing Assistant
Florida State College At Jacksonville
Similar Profiles
Luis Antonio MundoLuis Antonio Mundo
Fleet Maintenance Manager at Aqua Gulf CorporationFleet Maintenance Manager at Aqua Gulf Corporation
Catherine CostonCatherine Coston
Bookkeeper / Payroll Specialist at Gulf Northern Xpress / Gulf Northern XfersBookkeeper / Payroll Specialist at Gulf Northern Xpress / Gulf Northern Xfers
Sergey StolnikovSergey Stolnikov
Director - Procurement & Logistics at Volga-Dnepr Gulf UAE FZC / MRO GulfDirector - Procurement & Logistics at Volga-Dnepr Gulf UAE FZC / MRO Gulf