Summary
Overview
Work History
Education
Skills
Timeline
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MARCUS ALEXIS

Fullerton,CA

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in leadership roles, compliance regulations and consumer trends. Dependable achiever committed to holding highest ethical standards.

Overview

4
4
years of professional experience

Work History

Staffing Coordinator

The Party Staff
Costa Mesa, CA
01.2023 - 06.2023
  • Managed over 50 daily incoming calls while providing information or transferring callers to appropriate personnel.
  • Facilitated communication between different departments within the organization.
  • Handled confidential documents of over 300 staff in an organized fashion, according to established protocol.
  • Composed 100 or more daily letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Managed database systems containing over 200 customer contact information.
  • Compiled data from various sources into organized reports for review by management team.
  • Responded promptly to inquiries from candidates regarding job opportunities at the company or organization.
  • Created detailed reports on recruitment activities such as cost per hire, time to fill vacancies.
  • Organized job fairs to increase awareness of open positions within the company or organization.
  • Reviewed resumes submitted by applicants against job requirements.
  • Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
  • Maintained relationships with current and potential vendors to source candidates for open positions.

Supervisor and Server

Red Robin
Tustin, CA
07.2019 - 10.2022
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Directed and supervised a team of 70 employees in daily operations.
  • Created new strategies for improving customer service standards within the organization.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Acted as a liaison between upper management and staff, facilitating open communication.

Community Associate

Spaces - Property Management
Irvine, CA
08.2021 - 02.2022
  • Compiled data from various sources into organized reports for management review.
  • Monitored office supplies inventory and placed orders when necessary.
  • Verified visitors' identification cards before allowing access to the building.
  • Developed strategies for enforcing codes more effectively while minimizing disruption for affected parties.
  • Collaborated with other departments within the city government to resolve code enforcement issues in a timely manner.
  • Conducted on-site inspections of residential and commercial properties to ensure compliance with applicable codes and regulations.
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.

Education

Bachelor of Arts - Journalism, Broadcast

California State University - Los Angeles
Los Angeles, CA

Skills

  • Bilingual
  • Strong Organization
  • New Hire Onboarding
  • Organizational Development
  • Legal Compliance
  • Interpretation skills
  • Teamwork and Collaboration
  • Data Entry
  • Scheduling
  • Report Preparation
  • Computer Proficiency
  • Clerical Support
  • Report Generation

Timeline

Staffing Coordinator

The Party Staff
01.2023 - 06.2023

Community Associate

Spaces - Property Management
08.2021 - 02.2022

Supervisor and Server

Red Robin
07.2019 - 10.2022

Bachelor of Arts - Journalism, Broadcast

California State University - Los Angeles

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MARCUS ALEXIS