Lizzeth Cortez-Pelletier
Yukon,OK
Summary
Warm and friendly individual helps clients in any situation. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Udander
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Medical Assistant
Skin Cancer Center
04.2023 - 12.2023
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted with patient care by taking vital signs, patient histories and preparing patients for surgeries.
- Gathered and passed instruments to surgeon during operation.
- Assisted with post-operative wound care including packing and dressing changes.
- Assisted with minor office procedures such as suture removal, incision checks, biopsies.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted in prepping operating room for surgery by sterilizing instruments and setting up equipment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during surgeries were cleaned properly after each use according to established protocols.
- Kept surgical rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
Senior Biorepository Research Technician
Stevenson Cancer Center
01.2021 - 01.2023
- Served as an advocate for cancer patients throughout all phases of their treatment journey, encouraging open communication with healthcare providers and promoting informed decisionmaking.
- Collected, processed, cataloged, and stored biological samples according to established protocols.
- Assisted with the development and implementation of new biorepository processes and procedures.
- Maintained accurate records of sample collections and inventory levels.
- Prepared specimen shipments for external laboratories following specific instructions and regulations.
- Provided technical support to scientists regarding sample collection, processing, storage, retrieval, and analysis.
- Trained staff members on the use of laboratory instruments and techniques used in biorepository operations.
- Analyzed data generated from experiments conducted in the biorepository lab.
- Collaborated with colleagues across departments on various projects involving specimen management.
- Responded promptly to inquiries from internal customers concerning specimen availability or status updates.
Volunteer
Agape Care Group Hospice
01.2024 - Current
- Contributed to a peaceful environment through maintaining cleanliness and organization within patient rooms.
- Provided respite care for family members, allowing them time for self-care and personal errands.
- Made home visits to patients outside of medical facilities to offer additional support.
- Participated in ongoing training sessions to further enhance skills and knowledge in hospice care best practices.
- Fostered meaningful connections between patients and their families through open dialogue and shared experiences.
Volunteer
Red Cross
01.2024 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Volunteer
Good Shepherd Hospice
06.2019 - 06.2023
- Being present and comforting patients who are terminally ill.
- Sat with patients in need of companionship and emotional support.
- Completed thorough training to learn about comfort care and HIPAA.
- Assisted patients in activities.
- Transported patients to their rooms.
- Helped feed patients.
- Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff.
- Documented information in patient charts and communicated status updates to the interdisciplinary care team.
Driver
Medical Ride Transportation
07.2020 - 01.2021
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Provided physical support to patients through diverse types of mobility assistance.
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
- Kept management looped in on daily activities by updating ParaScope logs with information such as mileage, gas use and any special incidents.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed NSC First Aid, CPR, AED course.
- Completed NSC Defensive driving course.
- Completed Passenger Assistance Safety and Sensitivity course.
Director of Education
Kidney Disease Screening and Awareness Program
08.2019 - 07.2020
- Board member of the new Kidney Disease Screening and Awareness Program (KDSAP).
- Helped establish a KDSAP chapter on the University of Oklahoma Norman campus.
- KDSAP was founded at Harvard University.
- Created presentations to help educate students, staff, and the public on kidney disease.
- Coordinated and presented at educational meetings.
- Reached out to physicians to speak at KDSAP educational seminars.
- Helped bring awareness to kidney disease by participating in the National Kidney Foundation Walk and volunteering at multiple kidney screenings around Oklahoma City.
- Helped plan a kidney screening for OU students, staff, and the public in Norman, OK.
Volunteer
KEEP Healthy Kidney Screening
08.2019 - 09.2019
- Represented organization positively and professionally while providing community with much-needed services.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
- Collected urine samples to complete urinalysis tests for patients, checking for changes that indicated potentially dangerous conditions.
- Learned how to operate a urinalysis machine to screen kidneys.
- Learned about the statistics on kidney disease and how crucial kidney screening and awareness is.
- Cleaned and sanitized rooms and equipment using aseptic techniques to prevent infection and cross-contamination.
- Kept facilities organized, clean, and well-maintained to best meet program needs.
Volunteer
LifeCare Transitions
07.2016 - 08.2018
- Documented information in patient charts and communicated status updates to the interdisciplinary care team.
- Developed strong relationships with patients'' extended support networks, such as friends and community members, to encourage a positive end-of-life experience.
- Offered patients emotional and social support by listening, reading and playing non-strenuous games.
- Supported hospice staff by performing various administrative tasks, streamlining daily operations.
Waitress
Ol'Vine Fresh Grill
02.2017 - 01.2020
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Barista/Cashier
Crimson & Whipped Cream, Norman
10.2018 - 11.2019
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
Hostess
Andolini's Pizzeria
07.2015 - 11.2016
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Assisted managers with quickly resolving service- and food-related issues.
Education
Bachelor of Science - Biology
University Of Oklahoma
Norman, OK05.2020
Associate of Science - Pre-Medicine
Tulsa Community College
Tulsa, OK12.2018
Skills
- Professional Demeanor
- Time Management
- Schedule Management
- Initiative-taking
- Multitasking and Organization
- Strong Communication Skills
- Relationship Building
- Attention to Detail
- Errands
- Listening Skills
- Strong Work Ethic
- Positive Attitude
Timeline
Front Desk Receptionist
Udander
04.2024 - Current
Volunteer
Agape Care Group Hospice
01.2024 - Current
Volunteer
Red Cross
01.2024 - Current
Medical Assistant
Skin Cancer Center
04.2023 - 12.2023
Senior Biorepository Research Technician
Stevenson Cancer Center
01.2021 - 01.2023
Driver
Medical Ride Transportation
07.2020 - 01.2021
Director of Education
Kidney Disease Screening and Awareness Program
08.2019 - 07.2020
Volunteer
KEEP Healthy Kidney Screening
08.2019 - 09.2019
Volunteer
Good Shepherd Hospice
06.2019 - 06.2023
Barista/Cashier
Crimson & Whipped Cream, Norman
10.2018 - 11.2019
Waitress
Ol'Vine Fresh Grill
02.2017 - 01.2020
Volunteer
LifeCare Transitions
07.2016 - 08.2018
Hostess
Andolini's Pizzeria
07.2015 - 11.2016
Bachelor of Science - Biology
University Of Oklahoma
Associate of Science - Pre-Medicine
Tulsa Community College