Michael Montalvo
remote customer support
San Antonio,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Highway Helper
Advantage Car Rental
San Antonio, TX
03.2005 - 12.2008
- Provided and elevated customer experience to generate a loyal customer
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Dispatcher Office Assistant
SSI
Oklahoma City, OK
05.2001 - 03.2002
- Answered alarm monitoring service calls
- Answered phone after hours, Kept in contact with officers out in the field.
Data Entry Clerk Independent Contractor
For Computers
Oklahoma City, OK
03.1991 - 02.2001
- Entered tickets/citations for City of Oklahoma City Municipal courts
- Remained accurate while entering high-volume data into designated fields
- Achieved daily production quotas through consistent workflow prioritization
- Compared data entered to source documentation for accuracy and completeness.
Staff Nurse
Midwest City Regional Hospital
Midwest City, OK
02.1996 - 05.2000
- Implemented care plans according to patient needs and priorities
- Provided non-intravenous medications and monitored side effects
- Used research and evidence-based practices to support improvement in clinical care.
General Sales Agent
Hertz Corporation
Oklahoma City, OK
07.1981 - 01.1991
- Answered incoming 1-800 phone calls for reservations anywhere in the world
- Making recommendations and leading conversations to increase bookings
- Answered approximately 200+ calls per day.
Education
LPN/LVN - Nursing
Metro Technology Centers
07.1994 - 06.1995
Skills
- Addressing customer concerns
- Customer satisfaction
- Data entry
- Problem resolution
- Exceptional Customer Service
- Strong Work Ethic
- High School Diploma
- Verbal And Written Communication
- Documentation and Reporting
- Excellent Communication
- Customer Service
- Decision-Making
- Dependable and Responsible
Languages
English, Native
Certification
- LPN License
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Highway Helper
Advantage Car Rental
03.2005 - 12.2008
Dispatcher Office Assistant
SSI
05.2001 - 03.2002
Staff Nurse
Midwest City Regional Hospital
02.1996 - 05.2000
LPN/LVN - Nursing
Metro Technology Centers
07.1994 - 06.1995
Data Entry Clerk Independent Contractor
For Computers
03.1991 - 02.2001
General Sales Agent
Hertz Corporation
07.1981 - 01.1991
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