Maria Munir
Alexandria,VA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
5
5
years of professional experience
Work History
Office Administrative Assistant
Icon Attractions LLC
Oxon Hill, MD
03.2024 - Current
- Organized and maintained filing systems, both paper and electronic.
- Processed incoming invoices for payment in a timely manner.
- Created expense reports, tracked invoices, and processed payments.
- Answered incoming calls in a timely manner and directed them appropriately.
- Set up new hire paperwork according to company standards.
- Prepared outgoing mailings using postage meter machine.
- Responded promptly to customer inquiries via email or phone.
- Drafted professional business documents for various managers and executives.
- Obtained scanned records and uploaded to database.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created and filled out Excel spreadsheets to track financial data.
- Inputted data into computerized spreadsheets utilizing Microsoft Excel software programs.
- Provided administrative support, including data entry and filing.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Supervising Manager
Public House National Harbor
Oxon Hill, MD
10.2019 - 03.2024
- Ensured compliance with health and safety regulations within the department.
- Lead daily stand-up meetings with team members to review tasks assigned for the day.
- Managed payroll processing, ensuring accuracy of hours worked and pay rates.
- Maintained records of attendance, leave balances, salaries, bonuses.
- Assisted in resolving any conflicts between team members or customers.
- Created reports detailing employee performance metrics against objectives set out by management.
- Reviewed customer service inquiries and responded accordingly.
- Advised senior management on potential changes or improvements that could be made within the department.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and maintained schedules for multiple departments and locations.
Education
Associate of General Studies -
College of Southern Maryland
La Plata, MD05-2022
Skills
- Database entry
- Schedule management
- Spreadsheet development
- Expense tracking
- Event planning
- Hospitality and accommodation
- File management
- Business correspondence
- Confidentiality handling
Languages
English
Professional
Urdu
Native/ Bilingual
Timeline
Office Administrative Assistant
Icon Attractions LLC
03.2024 - Current
Supervising Manager
Public House National Harbor
10.2019 - 03.2024
Associate of General Studies -
College of Southern Maryland
Similar Profiles
Blake DatesBlake Dates
Carousel Operator at Icon Attractions LLCCarousel Operator at Icon Attractions LLC
DIAMOND ANDYDIAMOND ANDY
Cashier, Stocker, Customer Service at Icon Attractions LLCCashier, Stocker, Customer Service at Icon Attractions LLC
Sakib ShaikhSakib Shaikh
Software Development Manager at Capgemini America Inc. | Walt Disney Attractions Technology LLCSoftware Development Manager at Capgemini America Inc. | Walt Disney Attractions Technology LLC