Mohamed Mustaf
Snellville,GA
Summary
I am a highly-motivated employee with desire to take on new challenges, strong work ethic, adaptability, and exceptional interpersonal skills. I am also adept at working effectively unsupervised and quickly mastering new skills. I am also a hardworking employee with customer service, multitasking, and time management abilities. I am devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Customer Service and Vehicle Service
Elite Auto Sales
Stone Mountain, GA
06.2021 - Current
- Created reports on customer service activities for management review.
- Resolved escalated issues from customers in a timely manner.
- Provided technical support as needed during peak times or when resources were limited.
- Identified needs of customers promptly and efficiently.
- Provided technical support for existing reports, dashboards or other tools.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Polished the exterior surfaces of cars to remove dirt and grime.
- Vacuumed upholstery in order to remove dust particles.
- Wiped down windows with special cleaning solutions for spotless clarity.
- Dried vehicles off after washings using microfiber towels to avoid streaks and smears.
- Maintained cleanliness of work area by disposing of trash properly.
- Resolved customer complaints promptly to retain customer loyalty.
Education
Cybersecurity
Kennesaw State University
Kennesaw, GA05-2025
Skills
- Wireshark
- Scheduling
- Complaint resolution
- Appointment Scheduling
- Paperwork Processing
- Data Entry
- Account updating
- Customer Service
- Credit card payment processing
- Customer Relations
- Active Listening
- Vehicle Inspection
- Interior vacuuming
- Window Cleaning
- Safety awareness
- Vehicle interiors
- Flexible Work Schedule
- Customer Service-Oriented
- Carpet vacuuming
- Professional Appearance
- Interior and exterior cleaning
- Time management and prioritization
- Customer Retention
- Problem-solving capabilities
- Strong team contribution
Languages
English
Native/ Bilingual
Somali
Native/ Bilingual
Timeline
Customer Service and Vehicle Service
Elite Auto Sales
06.2021 - Current
Cybersecurity
Kennesaw State University
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