Summary
Overview
Work History
Education
Skills
Software
Timeline
References
References
Intern

Michaela Norton

Sales Associate/Brand Ambassador
Alameda,CA

Summary

Highly skilled Brand Ambassador with 2 years of expertise in driving sales through creative marketing initiatives. Strengths include communication skills, knowledge of social media and brand influence with potential customers through friendly conversation. Personable, outgoing, and bubbly with experience in handling one on one relations regarding sales.


Expert at representing products and delivering presentations to small or large groups. Excellent customer service skills and always up for tackling new challenges. Dedicated and professional when dealing with the meeting of company goals. Utilizes consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.


Enthusiastic, eager, and passionate when contributing to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of delegated tasks and open to learning new additional training and skills. Motivated to learn, grow and excel across the board.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
1
1
Language

Work History

3M Internship

3M
Temecula, CA
01.2018 - 06.2018
  • Sorted, organized and maintained files.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.
  • Provided clerical support, addressing routine and special requirements.
  • Developed business, financial and analytical skills in fast-paced work environment.
  • Collaborated with team to optimize workflow and achieve objectives.
  • Assisted in industry trade shows, interacting with consumers and answering questions.
  • Took meeting notes and compiled paperwork to support department.

Brand Ambassador

Lashed By Luwa
Berkeley, CA
05.2021 - Current
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Engaged, educated and befriended potential clients to deliver what would be an amazing lash experience.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Reviewed and implemented new company initiatives and executed product activations.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Achieved and exceeded sales goals in line with prescribed selling strategy.
  • Contributed to social media content documenting brand's impact in on market.
  • Acted as face of brand for social media postings and website use
  • Communicated product information with confidence and educated consumers and new clients about company.
  • Functioned as team player by working with other brand ambassadors
  • Took eye-catching photos to highlight different lash sets and would post on social media to increase sales.
  • Acted as face of brand at retail events and sampling opportunities at multiple locations.

BLOOMI Internship

Bloomi
San Leandro/Alamo, CA
09.2020 - 01.2021
  • Sorted, organized and maintained products
  • Worked with CEO directly
  • Observed packing operations to verify conformance to specifications.
  • Utilized Shopify to fulfill online orders
  • Made boxes in preparation for orders
  • Printed out shipping labels
  • Packaged orders in specified way
  • Packaged special, holiday orders
  • Would escort CEO to drop off packages to be mailed
  • Included in sample survey for testing of a new product to be released
  • Given free products so as to become familiar with the company and brand
  • Worked in short time frames

Babysitting

Rebecca Alvarez-Story & Matt Story
San Leandro/Alamo, CA
09.2020 - Current
  • Assisted children with homework assignments and special projects across different subjects.
  • Communicated positively with children and guardians.
  • Prepared healthy, age-appropriate snacks and meals.
  • Traveled with families to care for children and allow parents private time.
  • Played games, worked on puzzles and read books to young children.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Fostered close relationships with children by discussing school, friends and hobbies.
  • Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Engaged with children on individual basis to build positive relationships.
  • Made healthy snacks and meals for 2 children.
  • Established and maintained safe play environment for children.

Sales Associate/Brand Ambassador

Alyce On Grand
Oakland, CA
05.2021 - 09.2022
  • Provided customer service using extensive knowledge of the brand's mission and intention
  • Rang up customers by processing cash and credit payments on Square Terminal and Square iPad with chip, to complete sales transactions on average.
  • Communicated product value, quality and style to educate and entice potential customers.
  • Analyzed consumer usage patterns to identify trends and target key demographics.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Learned products inside and out to give best possible demonstrations and answer consumer questions.
  • Collaborated with team members to achieve target results.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

High School Diploma -

Costa Mesa High School
Costa Mesa, CA
09.2014 - 06.2018

No Degree - Sociology And Psychology

Mills College
Oakland, CA
05.2001 -

Sociology, Psychology, African-American Studies

College of Alameda
Alameda, CA
08.2019 - Current

Skills

    Relationship builder

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Software

Word processing

Microsoft Word

Social Media Management

Presentations/Slideshows

Google Drive

Timeline

Brand Ambassador

Lashed By Luwa
05.2021 - Current

Sales Associate/Brand Ambassador

Alyce On Grand
05.2021 - 09.2022

BLOOMI Internship

Bloomi
09.2020 - 01.2021

Babysitting

Rebecca Alvarez-Story & Matt Story
09.2020 - Current

Sociology, Psychology, African-American Studies

College of Alameda
08.2019 - Current

3M Internship

3M
01.2018 - 06.2018

High School Diploma -

Costa Mesa High School
09.2014 - 06.2018

No Degree - Sociology And Psychology

Mills College
05.2001 -

References

Chase Qualls, 3M , (909)-202-9636

Oreoluwa Olotu, CEO Lashed by Luwa (240-550-2885)

Rebecca Alvarez-Story, Co-Founder and CEO of Bloomi (510-410-5570)

Matt Story, VISA (310)-613-9986


References

Chase Qualls, 3M , (909)-202-9636

Oreoluwa Olotu, CEO Lashed by Luwa (240-550-2885)

Rebecca Alvarez-Story, Co-Founder and CEO of Bloomi (510-410-5570)

Matt Story, VISA (310)-613-9986


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Michaela NortonSales Associate/Brand Ambassador