Outdoors
Manny Najarro
Olympia
Summary
Dynamic Sr. Delivery Leader with a proven track record, specializing in innovative architecture solutions and strategic development. Expert in cloud technology, I drive project execution and client engagement, achieving 100% customer satisfaction through analytical problem-solving and effective negotiation techniques. Passionate about transforming IT service delivery for maximum impact.
Overview
20
20
years of professional experience
Work History
Sr. Delivery Leader / Principal Consultant
PYRAMID CONSULTING INC.
11.2022 - Current
- Optimize and scale IT service delivery and 24/7 operations for B2B line-of-business customers on behalf of a major commercial bond insurance carrier.
- Direct E2E platform modernization across multiple lines of business, exceeding $100M in revenue.
- Lead cross-functional teams of business experts, technical architects, and engineers in delivering cloud-enhanced and optimized CX experiences.
- Drive platform modernization across interconnected enterprise ecosystems for improved near real-time interoperability and service enablement for go-to-market strategies.
- Developed and implemented strategies to ensure delivery of projects on time and within budget.
- Established sound partnerships with senior stakeholders to assist business with formulation of strategies, technology investment decisions and solution option selection.
- Coached delivery teams to take accountability for delivery, risk and issue management.
Sr. Technical Program Manager / Principal Consultant
ALLYIS INC.
01.2021 - 12.2021
- Developed and matured a cloud-based service and 24/7 operations delivery for commercial customers on behalf of a major technology services provider using Azure.
- Built future-proof architectures, created roadmaps, and coordinated stakeholder buy-in and engagement.
- Directed a cross-functional team of technical architects and engineers in delivering cloud solutions for Fortune 100 companies with revenues exceeding $160 billion per year; optimized cloud operations, processes, and tooling.
- Coached and trained teams in growing a scalable DevOps and CI/CD pipeline for continuous delivery of business value.
- Led the implementation of process improvements to streamline operations across the organization.
- Established key performance indicators for tracking progress against goals.
Principal Consultant / Sr. Customer Experience Architect
ZYNEX CORP.
05.2020 - 11.2020
- Designed business and technical domain architecture for a major health care provider/payer network engaged in a multi-year digital workspace transformation initiative.
- Led strategic planning, future state architecture, and roadmap development.
- Coached and mentored team members in achieving compliance with standards and best practices across technical and capability areas such as HCM, ITSM, ERP, CRM, interoperability, infrastructure, and contact center operations.
- Managed ideation and adoption of best practices while developing solution architectures, and removing roadblocks.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assisted senior management in developing long-term plans and strategies for success.
Engagement Director
SMARTEK21 INC.
08.2018 - 12.2019
- Partnered with pre-sales, finance, operations, and service teams to create solutions that produce customer delight.
- Owned P&L accountability for a 45+-member consulting practice, and led the team to achieve 100% CSAT for solutions delivery.
- Drove the adoption of best practices across all client programs and projects, delivering go-to-market enterprise CRM, supply chain, and digital workflow/content management solutions (including microservices and predictive analytics) for manufacturing, healthcare, and entertainment companies with market valuations exceeding $30 billion.
- Promoted end-to-end delivery of technical solutions using Waterfall and Agile project management methodologies.
- Developed and implemented effective engagement strategies to drive customer loyalty.
- Monitored industry trends and competitors' activities to ensure competitive edge.
Managing Principal Consultant
ASPECT SOFTWARE INC.
03.2014 - 08.2018
- Led professional services teams in client engagement and solution delivery across collaboration and self-service lines of business for clients such as Northwell Med, Benaroya Research, Johns Hopkins, Jet Aviation, and more.
- Leveraged PMBOK, Agile/Scrum, and DevOps techniques to achieve 100%+ CSAT for on-budget, on-time solution delivery.
- Negotiated contracts with vendors in order to secure favorable terms for the company.
- Administered $20M in new engagement revenue by directing sales, delivery, and management of business strategy, analysis, process improvements, and change initiatives for technical and non-technical solutions.
- Managed the PMO in ensuring an excellent customer experience by developing refined and integrated collaborative handoffs between sales, delivery, and support teams.
- Adopted best practices across all client programs/projects, from E2E planning and design, through build, test, and launch.
Senior Consultant
MULTICARE INC.
01.2013 - 12.2013
- Drove targeted enterprise integration support, education, and training for customer staff migrating to a new EPIC healthcare system and platform; set up, configured, and mapped business workflows and processes for all end users
- Created and led just-in-time (JIT) work plans to meet operational and client business needs for new product launches
- Facilitated field training sessions for healthcare practitioners within three weeks of onboarding
Engagement Director
CAYZEN TECHNOLOGIES
01.2011 - 12.2012
- Engaged to mature consulting practice and provide mentoring and leadership support for field staff, serving as a key partner in pre-sales and bid proposals for clients such as Department of Early Learning, Department of Ecology, L&I, and more
- Mentored and managed teams in accomplishing 100%+ CSAT for on-scope, on-time, and on-budget solutions delivery
- Conveyed value to potential clients, successfully closing new business and deploying projects ranging from $25K to $3M+
- Drove delivery of a $2.2M workflow management system that served more than 7,400 organizations and 170,000 children in the state of Washington; owned accountability for $3M P&L, reporting, and tracking
Senior Solutions Manager
MICROSOFT CORPORATION
09.2010 - 11.2011
- Served as Engagement Manager for global partners, planning, communicating, and delivering multiple technology releases and automation solutions; oversaw service delivery through onshore and offshore organizations spread across three continents.
- Designed and implemented a bridging/integration strategy to transition from a custom ERP to a modern COTS (SAP).
- Captured over 35% cost savings while exceeding targeted customer KPIs for success in solution delivery, quality, and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
Senior Manager
ADMINISTRATIVE OFFICE OF THE COURTS
11.2004 - 09.2010
- Provided strategic planning and operational leadership, as well as industry expertise, across multiple IT roles focused on long-term business and technology transformation, benefiting the constituents and partners of Washington State.
- Drove the development and implementation of an enterprise-level project management office (PMO).
- Reduced process latency by 80% by launching fully automated digital citation solutions for 300+ state agency partners.
- Built next-generation MDM and BI analytics platform solutions that supported more than 1,000,000 TB of data.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
Education
BA - Liberal Arts
Northwest University
Skills
- IT Consulting Expertise
- Innovative Architecture Solutions
- Project Execution
- Strategic Development
- Analytical Problem Solving
- Experienced in Negotiation Techniques
- Client Engagement
- Cloud Technology Solutions
Client List
- Kaiser
- Scotia Bank
- Nieman Marcus
- Roche
- Amazon
- Nestle USA
- WA State Patrol
- T-Mobile
- Microsoft
- Liberty Mutual
- WA State Judiciary
- OneMain
- Nordstrom
- Johns Hopkins
- Northwell Medical
- Nationwide
- Eddie Bauer
- Ernst & Young
- Regence BlueShield
- Jet Aviation
Accomplishments
- Most profitable business unit - Above Net Inc.
- 1st fully automated citation system - WA State
- Executed a $10M+ patient journey transformation for a healthcare leader, enabling omnichannel engagement on demand
- Delivered over $1M in annual infrastructure savings via cloud migration execution and consolidating over 300+ on premise apps
Affiliations
- Community outreach
- YMCA youth sports coach
- International humanitarian outreach programs
References
References available upon request.
Certification
- Certified Microsoft Virtual Technology Specialist (VTSP)
- Certified Agile Scrum Master (ASM/CSM)
- Microsoft Customer Immersion Experience Certified Facilitator (CIE)
- Ten Step Project Management Fundamentals
- BPM Institute Business Analysis & Process Modeling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
HybridRemoteImportant To Me
Career advancementCompany CultureFlexible work hours401k matchPersonal development programsInterests
Travel
Sports
Community Outreach (Domestic/International)
Software
Productivity Software
Analytics Tools
CRM Enterprise Solutions
Portfolio Management
Project Management
Enterprise Software Architecture Tools
Quote
“The only real misfortune, the only real tragedy, comes after we suffer without learning the lesson.”
Emmet Fox
Timeline
Sr. Delivery Leader / Principal Consultant
PYRAMID CONSULTING INC.
11.2022 - Current
Sr. Technical Program Manager / Principal Consultant
ALLYIS INC.
01.2021 - 12.2021
Principal Consultant / Sr. Customer Experience Architect
ZYNEX CORP.
05.2020 - 11.2020
Engagement Director
SMARTEK21 INC.
08.2018 - 12.2019
Managing Principal Consultant
ASPECT SOFTWARE INC.
03.2014 - 08.2018
Senior Consultant
MULTICARE INC.
01.2013 - 12.2013
Engagement Director
CAYZEN TECHNOLOGIES
01.2011 - 12.2012
Senior Solutions Manager
MICROSOFT CORPORATION
09.2010 - 11.2011
Senior Manager
ADMINISTRATIVE OFFICE OF THE COURTS
11.2004 - 09.2010
BA - Liberal Arts
Northwest University
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