Manuella Noheli Rodriguez
Hemet,CA
Summary
Self-motivated Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
24
24
years of professional experience
Work History
LEAD ADVANCED MEDICAL SUPPORT-GS-7 Step-1
Veteran Affairs
09.2023 - Current
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless department transitions.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Promoted effective communication among medical staff by being a reliable liaison between physicians, nurses, and administrative personnel.
- Handled prescription refills requests promptly under the supervision of healthcare providers for improved medication adherence among patients.
- Maintained a strong understanding of insurance policies, enabling prompt resolution of billing discrepancies and reduced claim denials.
- Mailed patient appointment letters.
- Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Assisted in developing strategic plans to achieve company objectives while focusing on excellent customer service delivery.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed to maintain confidentiality compliance standards.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
Advanced Medical Support Assistant
Veterans Affairs- GS-6 Step 1
03.2023 - 09.2023
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Interviewed patients to verify and update clinical and demographic records.
- Used Vista and CPRS to maintain and record patient data and generate reports.
- Maintained and obtained medical records.
- Scheduled appointments for patients.
- Mailed patient appointment letters.
- Verified and updated clinical records.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Taught patients about medications, procedures, and care plan instructions.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff
Administrative Manager
Miles Of Smiles Orthodontics-Salary 38,400Yr
07.2019 - 11.2021
- Managed and evaluated new/ existing personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Managed workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed and evaluated new/ existing personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Managed, Developed and implemented policies and procedures and scaled for growth.
- Managed installation of new servers and installation of new Cisco phone system.
- Managed and created new employee handbook, IT policies and disaster recovery procedures.
- Managed bi-weekly payroll for 25 employees.
- Managed performance reviews, recommending additional training or advancements.
- Insurance Benefits and Breakdowns
- Treatment Planning
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Prepared quotes for new products and services and composed budgets.
- Kept operations in compliance with OSHA regulations by developing and directing effective internal systems.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Updated reports, managed accounts, and generated reports for company database.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
Administration Assistant
Scripps Poway Dental Care-Salary 35,000Yr
05.2017 - 07.2018
- Managed onboarded new employees with training and new hire documentation.
- Managed expenses and maintained accounting records.
- Managed weekly employee work schedules for team members.
- Managed and motivated employees to be productive and engaged in work.
- Managed evaluated employee performance and conveyed constructive feedback to improve skills.
- Consulted with manager on departmental policies and projects.
- Supervised office-wide software support and training, troubleshooting issues and optimizing usage.
- Supervised maximized performance by monitoring daily activities and mentoring team members.
- Supervised team priorities, maintained schedules and monitored performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Administration Support Officer
Kool Smiles- Salary 30,000Yr
07.2012 - 03.2013
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Office Automation Assistant/Administrative Assistant
CDC- Salary 32,000Yr
09.2009 - 11.2011
- Managed calendars, meetings, and events
- Managed record keeping of payroll, child and staff wellness, and evaluations for 522 personnel.
- Supervised and trained employees on office policies and procedures.
- Provided assistance, support, and advocacy services to service members and their families
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Order Selector Clerk
Smart & Final Inc-Salary 30,000Yr
05.2006 - 12.2007
- Obtained supply contract to ensure continued operation during initial stages of re-organization and re-establishment Planned, coordinated, and directed quality control program designed to ensure production of products that consistently meet established standards
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked with customers to understand needs and provide excellent service
- Collaborated with team members to achieve target results
- Managed team of employees, overseeing hiring, training and professional growth of employees
Medical Assistant
LA Community Care Medical Ass-Salary 28,800Yr
06.2000 - 05.2005
- Managed and maintained professional, organized, and safe environment for employees and patrons.
- Supervised and Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Onboarded new employees with training and new hire documentation.
- Managed and Supervised two clinics.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Partnered with department managers to help intern gain competencies and confidence.
- Attended job orientation with intern and reiterated policies and practices to facilitate successful work experience.
- Completed evaluations and reports for review and recommendation.
- Reinforced employability skills and helped intern understand and interpret work culture.
- Developed employment opportunities using customized, supported and direct placement approaches.
- Developed internship sites and prepared interns for transition to competitive jobs.
- Assessed progress and provided feedback to intern and team members.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Tracked attendance and evaluated progress for assigned trainees.
Education
License - Dental Assisting
Everest College
Everett, WA07.2013
High School Diploma -
Lynwood High School
Lynwood, CA06.2003
No Degree - Medical Assisting
Lynwood High School ROP
Lynwood, CA06.2002
Skills
- Expense Reporting
- Focus Group Facilitation
- Business Planning
- Training and Development
- Mail Handling
- Team Leadership
- Profit and Loss Statements
- Accounts Payable and Accounts Receivable
- Financial Management
- MS Office
- Recordkeeping and File Management
- Multi-Line Phone Systems
- Document Control
- Administration and Management
- Coaching and Training
- Office Supplies and Inventory
- Clerical Support
- Meeting Support
- Active Listening
- Event Coordination
- Administrative Management
- Workflow Planning
- Credit and Collections
- Accounts Payable and Receivable Auditing
- Employee Performance Management System
- File System Maintenance
- Financial and Operational Reporting
- Office Administration
- Calendar Management
- Schedule Preparation
- Customer Care
- Account Collections
- Personnel Scheduling
- Customer Service Management
- Human Resources
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
LEAD ADVANCED MEDICAL SUPPORT-GS-7 Step-1
Veteran Affairs
09.2023 - Current
Advanced Medical Support Assistant
Veterans Affairs- GS-6 Step 1
03.2023 - 09.2023
Administrative Manager
Miles Of Smiles Orthodontics-Salary 38,400Yr
07.2019 - 11.2021
Administration Assistant
Scripps Poway Dental Care-Salary 35,000Yr
05.2017 - 07.2018
Administration Support Officer
Kool Smiles- Salary 30,000Yr
07.2012 - 03.2013
Office Automation Assistant/Administrative Assistant
CDC- Salary 32,000Yr
09.2009 - 11.2011
Order Selector Clerk
Smart & Final Inc-Salary 30,000Yr
05.2006 - 12.2007
Medical Assistant
LA Community Care Medical Ass-Salary 28,800Yr
06.2000 - 05.2005
License - Dental Assisting
Everest College
High School Diploma -
Lynwood High School
No Degree - Medical Assisting
Lynwood High School ROP
Similar Profiles
Rebecca McKeeRebecca McKee
Legal Administrative Specialist at Department of Veteran Affairs, Veteran Benefits AdministrationLegal Administrative Specialist at Department of Veteran Affairs, Veteran Benefits Administration
Irene DouglasIrene Douglas
Certified Nursing Assistant and Caregiver at Veteran AffairsCertified Nursing Assistant and Caregiver at Veteran Affairs
Eric LesebergEric Leseberg
VA Assistant at Veteran AffairsVA Assistant at Veteran Affairs