Michelle N. Dongel

• Provided administrative support to over 20 faculty members in the Epidemiology and Biostatistics Department.
• Coordinated seminars, symposiums, meetings, and one-on-one sessions with faculty and candidates, managing events ranging from small meetings to large-scale gatherings of 300 or more attendees.
• Acted as a liaison between faculty candidates and departmental faculty, facilitating effective communication and collaboration.
• Managed budgeting and expense tracking for faculty travel, seminars, and departmental meetings.
• Planned and executed various departmental events and activities, ensuring smooth operations and engagement.
• Supported project development and administration for faculty grants and research studies, contributing to successful grant management.
• Coordinated and maintained complex calendars for more than 30 faculty members.

• Managed and maintained two high-volume physician offices within the Department of Surgery, specializing in ophthalmology.
• Successfully onboarded two new physicians into the Department of Surgery.
• Scheduled clinical appointments, lab tests, office procedures, and both single and multi-panel, or surgical cases.
• Maintained surgical and attending physicians’ calendars, including the coordination of special events.
• Provided exceptional customer service through phone, email, and in-person interactions, delivering accurate information and support.
• Handled all incoming and outgoing calls, ensuring accurate message recording, and timely distribution to office staff.
• Supervised filing, sorting, and management of incoming and outgoing mail to maintain efficient office operations.
• Collaborated with office staff to ensure smooth daily operations, and readiness to meet unexpected demands.
• Managed office workflows by maintaining clear communication with clients, tracking records, and organizing document-filing systems.
• Organized team workload and prioritized tasks to streamline office functions in a fast-paced, deadline-driven environment.
• Trained new employees on administrative procedures, company policies, and performance standards to ensure consistent quality.
• Earned the 'Telemedicine/Health Champion' award for implementing and optimizing a new telehealth scheduling system.
• Oversaw technical, operational, clerical, and customer service support functions, ensuring high standards of office efficiency.

Oversaw office inventory activities by ordering, requisitions, stocking, and shipment receiving.

Optimized organizational systems for payment collections, accounts payable/accounts receivable, deposits, and recordkeeping.

Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.

Hired, managed, and trained all new staff, as well as monitored employee goals, and conducted performance reviews.

Created and distributed various contracts for vendors.

Arranged corporate and office conferences.