Michaela Newkirk
Melissa,TX
Summary
Reliable, safety-focused professional with experience in recreation, retail, and restaurant operations. Skilled in customer service, registration processing, cash reconciliation, and team training. Strong background in supporting smooth daily operations and creating positive guest experiences.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Recreation Aide
City of Mckinney- Old Settler's Recreation Center
McKinney, Texas
05.2023 - Current
- Monitored participant safety during gym and recreation activities.
- Prepared program rooms for events, ensuring readiness with necessary sports equipment and activity supplies.
- Assisted with trips and planned activities for children attending seasonal camps, programs, and classes
- Welcomed guests at the front desk, fostering a friendly atmosphere and addressing inquiries about programming.
- Built relationships with members and guests and created a welcoming and warm environment that promoted future visits.
- Collaborated with other staff members to develop new ideas for recreation programming.
- Assisted with registration processes for recreational programs, including data entry and fee collection.
Key Holder/Operations Manager
Ann Taylor Factory
Allen, Texas
09.2022 - 02.2024
- Managed cash drawers, reconciled registers, and secured end-of-day funds to ensure financial accuracy
- Ensured store readiness by managing opening and closing procedures, including alarm systems.
- Supervised bank deposits and security procedures, enhancing store safety during opening and closing
- Trained new associates on POS use, recovery tasks, and opening/closing routines
- Organized stockroom merchandise and replenished floor inventory, maintaining optimal product availability
- Merchandised racks, tables, and signage to match Ann Taylor Factory standards
- Supported customers with fitting room service, styling help, and product questions
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Key Holder
Pop Shelf
Frisco, Texas
06.2022 - 09.2022
- Monitored cash drawers and provided register support during peak customer traffic to ensure efficient transactions.
- Trained new team members on opening tasks and closing routines to enhance team readiness.
- Assisted customers with product selection and resolved complaints to improve overall customer satisfaction.
- Merchandise seasonal displays and maintained PopShelf presentation standards.
- Replenished merchandise displays throughout the store.
- Received shipments from vendors and logged them into inventory accordingly
AT&T Mobility Sales Agent
Alorica
Sherman, Texas
02.2022 - 05.2022
- Answered inbound customer calls at Alorica contact center
- Explained service options to customers using Alorica sales scripts, facilitating informed purchasing decisions
- Resolved billing and service questions, ensuring customer satisfaction through effective communication
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Processed customer orders through CRM systems
- Updated customer records in Alorica databases, maintaining accurate data for improved service delivery
- Escalated complex customer issues to supervisors for resolution
Assistant General Manager
Wendy's
Melissa, Texas
08.2021 - 01.2022
- Coordinated crew scheduling and labor planning to ensure optimal shift coverage for daily operations.
- Trained team members on service standards and safety protocols to maintain high food quality and cleanliness.
- Monitored inventory levels, received deliveries, and organized stock storage areas.
- Supervised cash handling and deposit preparation, ensuring accurate register reconciliation.
- Enforced quality checks for food preparation, presentation, and order accuracy.
- Assisted general manager with staffing, coaching, and restaurant performance reviews.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
Shift Manager
Wendy's
Melissa, Texas
06.2020 - 08.2021
- Trained crew members on food safety, service standards, and station duties.
- Monitored drive-thru, dining room, and front counter service during shifts.
- Enforced cleanliness, sanitation, and kitchen organization across all work areas.
- Resolved guest concerns while maintaining Wendy's customer service standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Opened and closed restaurant shifts following Wendy's daily operations procedures.
Store Trainer
Golden Chick
McKinney, Texas
06.2016 - 02.2020
- Trained new hires on Golden Chick service standards and restaurant procedures.
- Coached staff on food safety and sanitation practices.
- Guided team members on cleaning duties and equipment care.
- Supported managers with training materials and employee onboarding.
Education
High School Diploma -
Mckinney High School
McKinney, TX05-2019
Skills
- Participant safety
- Program coordination
- Program development
- Registration processing
- Activity setup
- Event setup and teardown
- Front desk management
- Customer service
- Staff training
- Cash handling
- CPR certified
Certification
- CPR/AED Certification 2026
Timeline
Recreation Aide
City of Mckinney- Old Settler's Recreation Center
05.2023 - Current
Key Holder/Operations Manager
Ann Taylor Factory
09.2022 - 02.2024
Key Holder
Pop Shelf
06.2022 - 09.2022
AT&T Mobility Sales Agent
Alorica
02.2022 - 05.2022
Assistant General Manager
Wendy's
08.2021 - 01.2022
Shift Manager
Wendy's
06.2020 - 08.2021
Store Trainer
Golden Chick
06.2016 - 02.2020
High School Diploma -
Mckinney High School