Dominique Clewis
Los Angeles,CA
Overview
17
17
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Los Angeles, CA
06.2024 - Current
- Provided exceptional customer service by taking and preparing customized drink orders according to Starbucks standards
- Consistently maintained a clean and organized work environment, ensuring compliance with health and safety regulations
- Efficiently operated espresso machines, blenders, and other equipment to prepare high-quality beverages in a fast-paced setting
- Demonstrated strong knowledge of Starbucks menu items, ingredients, and preparation methods to assist customers with their selections
- Collaborated with team members to ensure smooth workflow during peak hours, contributing to overall customer satisfaction
- Managed cash transactions accurately and efficiently while upholding cash handling procedures
- Adhered to company policies and procedures regarding food handling, sanitation, and quality control at all times
- Participated in ongoing training sessions to stay updated on new products, promotions, and company initiatives
- Maintained inventory levels by restocking supplies as needed and communicating inventory needs to management
- Assisted in the setup of promotional displays or seasonal decorations as directed by store management
Manager
Subway
Oxnard, CA
08.2019 - 05.2020
- Multiple Locations, Oxnard, CA 93033 Prep/Line/Oven/
- Manage and obtain online orders
- Load orders into vehicles
- Debit, credit, EBT & cash handling
- Sanitize work station regularly
- Prepping, baking, cashier, and various management responsibilities
- Order and restock inventory
- Stock store front and back (up to 75lbs)
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Collaborated with cross-functional teams to develop and execute marketing campaigns
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Maintained high standards of quality control to ensure customer satisfaction
- Created and maintained budgets, monitoring expenses to meet financial targets
- Implemented new technology systems to enhance operational efficiency
- Negotiated contracts with vendors to secure favorable pricing terms
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
Cashier/Customer Service
Walmart
Providence, RI
02.2018 - 05.2019
- Assist customers with finding certain items and sections
- Showcase and Demo all of the electronics section
- Order and restock inventory
- Stock store front (up to 150lbs)
- Debit, credit, EBT & cash handling
Assistant/Clerk /Sanitization
Spa Therapy By Shantael
Providence, RI
01.2009 - 01.2019
- Answer calls
- Reply to emails
- Schedule appointments
- Full room sanitization
- Carry out transactions
- Digital & paper filling
- Teach customers about the benefits of our products
- Greeted and checked in guests, providing a warm and welcoming atmosphere upon arrival
- Managed a high volume of phone calls, efficiently addressing inquiries and scheduling appointments
- Maintained accurate records of guest information, preferences, and special requests to ensure personalized service
- Handled cash transactions and maintained the cash register with precision and accuracy
- Assisted guests in selecting appropriate spa services based on their needs and preferences
- Provided detailed explanations of spa treatments, packages, and promotions to enhance guest experience
- Coordinated with therapists and estheticians to schedule appointments according to availability
- Responded promptly to guest complaints or concerns, resolving issues effectively to ensure customer satisfaction
- Managed inventory of retail products including skincare items, candles, bath products etc
- Performed opening and closing procedures for the spa front desk area ensuring cleanliness and organization at all times
- Collaborated with other departments such as housekeeping or maintenance to address any facility-related issues affecting guest experience
Education
Associate's degree - Music Education
Xavier University of Louisiana
New Orleans, LABachelor's degree - Business Management
Western Governors University
Salt Lake City, UT1 year - Music Therapy
Xavier University of Louisiana
New Orleans, LA05.2016
High school diploma - Music Theory
The Metropolitan Regional Career and Technical Institute
Providence, RI06.2015
Skills
- Content creation
- Latte art
- Intake
- Digital Marketing
- Personal injury law
- Microsoft Word (10 years)
- Sales support
- Interviewing
- Packaging
- Zoom
- Inside sales
- ERP systems
- Dispatching
- Data visualization
- Cleaning Experience
- Vital signs (2 years)
- Executive administrative support (10 years)
- Nonprofit foundation experience (10 years)
- Heavy lifting
- Housekeeping management
- Hospital experience
- Restoration (10 years)
- Videography
- Product development
- Tutoring
- Time management
- Sales
- Host/Hostess
- Team building (10 years)
- Sales analytics & reporting tools (7 years)
- Type 39 words per minute
- Workday
- Customer service skills
- Wine knowledge
- Leadership
- Negotiation
- Floral design (6 years)
- Blogging
- Proactiveness
- Calendar management
- Marketing (10 years)
- Google Workspace
- Documentation review
- Spirits experience
- Multitasking (10 years)
- Public Relations
- WordPress
- Presentation Skills
- Workers' compensation
- Operations management
- Pivot tables (10 years)
- Google Docs
- Basic math
- Microsoft Powerpoint
- Interpersonal skills (10 years)
- Software testing
- Management
- Hotel experience
- Animal handling
- Grocery store
- Client services
- Fundraising
- Staff supervision
- Delivery driver experience
- GM vehicles
- Microsoft Outlook Calendar
- Experience in non-profits (10 years)
- Recruiting
- Food preparation and serving
- Clerical experience
- Keyword research
- Upselling
- Microsoft Access
- Filming
- Public speaking
- Route driving
- Microsoft Office
- Front Desk
- Administrative Experience
- Office Management
- Phone triage
- QuickBooks
- Affiliate marketing
- Barista Experience
- Mentoring
- Databases
- B2B sales (8 years)
- Medical office experience
- Attention to detail
- Social media management
- AI
- Coffee Experience
- Financial acumen
- SharePoint
- Payroll
- Dependability (10 years)
- Branding
- Microsoft Outlook (10 years)
- Construction
- Telephone etiquette
- Software sales
- Customer support
- Cash Handling
- Warehouse experience
- Patient interaction and communication
- Guest relations
- Research
- Communication Skills
- Guest services
- Merchandising
- Analysis skills
- Inventory Control
- Fast casual experience (10 years)
- Sales strategy
- Catering
- Organizational skills (10 years)
- Workers' compensation claims (2 years)
- Manufacturing
- Conflict management
- MRP
- Ability to follow instructions
- Microsoft Excel (10 years)
- Account management
- Inventory data entry (10 years)
- SaaS
- Photography
- Archival processing
- Teaching
- Microsoft Teams
- Personal Assistant Experience
- Search Engine Optimization (SEO)
- Team scheduling (5 years)
- POS
- Computer operation
- Retail Sales
- Google Analytics
- Knowledge of laws and ethics
- Floral arrangement design (8 years)
- CPT coding
- Event Planning
- Typing
- CRM software
- Product demos
- English
- Grammar Experience
- Events Management
- Data entry
- Windows (10 years)
- 10 years of Customer Service
- Metadata
- Continuous improvement
- Technical support
- Canva
- Fine dining experience
- Writing skills (10 years)
- Knowledge in scheduling appointments
- Raiser's Edge (3 years)
- Time & attendance systems
- Production planning
- Fashion styling
- Human Resources
- Budgeting
Certification
- Driver's License June 2019 to June 2025
- Certified Project Manager
- Food Handler Certification
- ServSafe
- CPR Certification
Languages
Spanish
Bilingual
Multilingual
Timeline
Barista
Starbucks
06.2024 - Current
Manager
Subway
08.2019 - 05.2020
Cashier/Customer Service
Walmart
02.2018 - 05.2019
Assistant/Clerk /Sanitization
Spa Therapy By Shantael
01.2009 - 01.2019
1 year - Music Therapy
Xavier University of Louisiana
High school diploma - Music Theory
The Metropolitan Regional Career and Technical Institute
Associate's degree - Music Education
Xavier University of Louisiana
Bachelor's degree - Business Management
Western Governors University