Mónica Zerpa
New Jersey,USA
Summary
Dynamic professional with extensive experience in customer service, marketing and sales with a focus on excellence in customer service. Specialized in organization and problem solving, excel in teamwork environments, driving brand growth and strengthening customer relationships.
Overview
11
11
years of professional experience
Work History
Sales Representative
Metro By T-mobile
01.2017 - Current
- Company Overview: Elite Wireless
- Provide information to customers regarding promotions, rates, services, commercial offices, sales channels, coverage, prices and benefits of the cell phone
- Elite Wireless
Marketing Consultant, Digital Marketing
Aprintink USA
01.2016 - 01.2017
- Company Overview: http://www.aprintink.com
- Design marketing strategies, design activities to attract new customers
- Define promotional campaigns, contests, paid advertisements, events, product launches, in the different platforms in which it has been decided to have a presence in coordination with the Aprintink team
- Http://www.aprintink.com
Marketing Coordinator
CHC Group - Venezuela
01.2015 - 01.2016
- Answered calls and managed consultations, providing clear and compassionate information to patients and their families.
- Strong computer skills with proficiency in data entry and calendar management software.
- Exceptional customer support skills with a focus on providing outstanding service.
- Maintained and organized patient medical records, ensuring information was up to date and accessible to medical staff.
Utilized manual and automatic equipment to measure blood pressure, ensuring accuracy in readings. - Administered nebulizer treatments to patients with respiratory conditions, following established protocols and monitoring patient response.
- Performed glucose measurements with glucometers and test strips, educating patients on the importance of monitoring their blood sugar level.
Patient Coordinator
Northeast Hospital Venezuela
01.2014 - 01.2015
- Greeting patients, assist patients in filing paperwork
- Check insurance eligibility and benefits
- Answer phone calls and make appointments
- Maintain patient records, Insurance Billing and check payments
Education
Master Degree - Professional Protocol and Events Production Management
Caribbean International University
01.2021
Bachelor - Business Administration Marketing
Simon Rodriguez University
01.2013
Technical university degree - advertising and marketing
University College José Lorenzo Pérez
01.2010
Skills
- Management of social networks
- Microsoft package
- Internet: Navigation and email
- I work under pressure
- Customer Service
- Supplier management
- Teamwork
- Public relations
- Relationships
- Event organization
- Decision making
- Management of problems and conflicts
- Communications
Training
- Zoni Language Center, Student English, 08/01/18, 05/01/21
- Caribbean International University, Master Degree Professional Protocol and Events Production Management, 08/01/11, 05/01/13
- Simon Rodriguez University, Bachelor of Business Administration Marketing, 08/01/07, 05/01/10
- University College José Lorenzo Pérez, Technical university degree in advertising and marketing, 08/01/01, 05/01/05
Workshopsandcourses
- Hands-on business management training to start or grow your business, Rising Tide Capital, 08/01/18, USA
- Online Marketing Specialization, Uneweb, 01/01/16, Venezuela
- Personal Brand Workshop: Your brand is you, Venezuela, 01/01/16
- Training Program for Supervisors and Coordinators, UNIME, 01/01/15
- Course Locution, Central University of Venezuela, 01/01/15, Venezuela
- Marketing and Sports Communication Course, Sports Management Institute LFP-UCAM, 01/01/14, Spain
- Emotional intelligence- Get involved, Venezuela, 01/01/14
- Workshop Course: Advertising, Communication and Creative Planning, CIAP UCAB, 01/01/14, Venezuela
- Corporate Happiness Workshop, Happiness Venezuela, 01/01/13
- Leadership Workshop, SDA consultants, 01/01/13, Venezuela
- Smart Work, Interation XXI, 01/01/07, Venezuela
Timeline
Sales Representative
Metro By T-mobile
01.2017 - Current
Marketing Consultant, Digital Marketing
Aprintink USA
01.2016 - 01.2017
Marketing Coordinator
CHC Group - Venezuela
01.2015 - 01.2016
Patient Coordinator
Northeast Hospital Venezuela
01.2014 - 01.2015
Bachelor - Business Administration Marketing
Simon Rodriguez University
Technical university degree - advertising and marketing
University College José Lorenzo Pérez
Master Degree - Professional Protocol and Events Production Management
Caribbean International University
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