Summary
Overview
Work History
Education
Skills
References
Certification
Recertification Exam to be completed in October 2024.
Timeline
Generic

M. Nichole Critchfield

Sandy,UT

Summary

I have been in the medical field for 14+ years now, with experience in specialty and family medicine. I am prepared to work hard, help my peers, and contribute with my knowledge and great work ethic. I work well under pressure, and thrive in a fast pace environment. I am a fast learner and a great listener. I am interested in gaining more knowledge each day and being the best that I can be. I have so much passion for what I do and I hope I can bring that passion to this next chapter in my life.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Medical Assistant

University of Utah Hospitals and Clinics
05.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, allergies, and any patient information eeded to be helpful for the provider.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including charting and scanning documents.
  • Documented vital signs and health history for patients in clinic.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care and received great patient surveys.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough accurate, detailed, documentation.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits, while rooming and performing after care in a timely matter.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.

MEDICAL ASSISTANT SUPERVISOR

Foothill Family Clinic
01.2017 - Current
  • Roomed and prepared patients getting vitals, health history, reason for visits and prepared the patients for the provider
  • Assisted in a wide variety of procedures, anything from toenail removals to vasectomy's
  • Documented in Nextgen EHR system and taught others to use it as well
  • Contributed to our medical assistant training packet and immunization educational booklet for Foothill hiring process
  • Provided technical information about test resulted to physicians, family members, and researchers
  • Provided leadership and training to medical assistants, secretaries, and receptionists
  • Participated in weekly meetings in management, led the medical assistant meetings weekly, and created agendas for those meetings
  • Created team building activities to motivate and encourage the medical assistant team
  • Established and monitored quality assurance programs and activities to ensure accuracy of laboratory results
  • Participated in ongoing training to enhance own job skills and knowledge
  • Developed departmental objectives, budgets, policies, procedures and strategies
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • I collected swabs for culture, swabs for strep, flu, and COVID-19 to submit for analysis
  • I encourage and create a positive environment for employees to feel comfortable and at ease which then creates and safe environment for patients.

MEDICAL ASSISTANT/SURGERY COORDINATOR

Neurosurgical Associates
01.2014 - 07.2016
  • Collected patient information, health history, and communicated with the patients to let them know if they are a candidate for surgery
  • Roomed patients for pre op or post op appointments for the providers
  • Removed sutures and staples from patients at their post op appointments
  • Created the providers surgery schedules and set patients up for surgery, giving instructions to those patients to prepare them for their surgery
  • Helped screen collected data on patient applications
  • Documented medical data in patient charts, facilitating accurate records
  • Cleaned treatment rooms and medical instruments, complying with infection control standards
  • Educated patients about their conditions and treatments
  • Worked interdependently with other professionals to provide quality health care to patients
  • Helped prepare medical instruments and equipment
  • Stocked supplies and instruments for examination rooms
  • Greeted and logged in patients arriving at office and clinic
  • Authorized drug refills and provided prescription information to pharmacies
  • Contacted medical facilities or departments to schedule patients for tests or admission.

MEDICAL ASSISTANT

Western Urology
01.2008 - 12.2014
  • Supported physicians in examinations, procedures, and diagnostic tests
  • Triaged patients and performed vital checks for patient flow facilitation
  • Documented medical data in patient charts, facilitating accurate records
  • Provided patient education and post-visit care instructions to foster care continuum
  • Stocked supplies and instruments for examination rooms
  • Helped prepare medical instruments and equipment
  • Monitored supply inventory for low stock and worked with staff to reorder
  • Obtained patient medical histories for inclusion in records
  • Performed patient intake and assisted in patient care procedures
  • Cleaned treatment rooms and medical instruments, complying with infection control standards
  • Scheduled appointments and maintained patient records
  • Educated patients about their conditions and treatments
  • Conducted pre-authorizations and referrals to meet third-party insurer requirements
  • Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines
  • Helped physicians examined and treated patients, handing them instruments, and materials and performing such tasks as giving injections and removing sutures
  • Prepared and administered medications as directed by physician
  • Obtained medical information and measured vital signs, weight, and height
  • Greeted and logged in patients arriving at office and clinic
  • Contacted medical facilities or departments to schedule patients for tests or admission
  • Explained treatment procedures, medications, diets, or physicians' instructions to patients
  • Collected blood, tissue and other laboratory specimens, logged specimens, and prepared them for testing
  • Authorized drug refills and provided prescription information to pharmacies
  • Performed routine laboratory tests and sample analyses
  • Set up medical laboratory equipment
  • Performed general office duties, such as answering telephones, taking dictation, and completing insurance forms
  • Scheduled appointments for patients
  • Changed dressings on wounds.

Education

ASSOCIATE IN APPLIED SCIENCE (A.A.S.) IN MEDICAL ASSISTANT -

LDS Business College
Salt Lake City, UT
05.2008

HIGH SCHOOL DIPLOMA -

El Diamante High School
Visalia, CA
06.2006

Skills

  • Positivity
  • Great Patient Care
  • Knowledge Of The Medical Field
  • Experienced
  • Motivated
  • Reliable
  • Communication Skills
  • Leadership
  • Team Oriented
  • Multi-Tasking

References

  • NATALIE BEE, Physician Assistant, University Of Utah, (801) 554-0245, Natalie.Bee@utah.edu
  • ISSAC PENA, Physician Assistant, University Of Utah, (801) 875-5096, Issac.Pena@utah.edu
  • KELSIE WESTOVER, Operations Manager, Foothill Family Clinic, (801) 858-2975, Kwestover@foothillfamilyclinic.com

Certification

  • CCMA - Certified Clinical Medical Assistant -

Recertification Exam to be completed in October 2024.

TBD, but will be completed.

Timeline

Medical Assistant

University of Utah Hospitals and Clinics
05.2023 - Current

MEDICAL ASSISTANT SUPERVISOR

Foothill Family Clinic
01.2017 - Current

MEDICAL ASSISTANT/SURGERY COORDINATOR

Neurosurgical Associates
01.2014 - 07.2016

MEDICAL ASSISTANT

Western Urology
01.2008 - 12.2014

ASSOCIATE IN APPLIED SCIENCE (A.A.S.) IN MEDICAL ASSISTANT -

LDS Business College

HIGH SCHOOL DIPLOMA -

El Diamante High School
M. Nichole Critchfield