Recertification Exam to be completed in October 2024.
Timeline
M. Nichole Critchfield
Sandy,UT
Summary
I have been in the medical field for 14+ years now, with experience in specialty and family medicine. I am prepared to work hard, help my peers, and contribute with my knowledge and great work ethic. I work well under pressure, and thrive in a fast pace environment. I am a fast learner and a great listener. I am interested in gaining more knowledge each day and being the best that I can be. I have so much passion for what I do and I hope I can bring that passion to this next chapter in my life.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
University of Utah Hospitals and Clinics
05.2023 - Current
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, allergies, and any patient information eeded to be helpful for the provider.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including charting and scanning documents.
Documented vital signs and health history for patients in clinic.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care and received great patient surveys.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough accurate, detailed, documentation.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits, while rooming and performing after care in a timely matter.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Completed EKGs and other tests based on patient presentation in office.
MEDICAL ASSISTANT SUPERVISOR
Foothill Family Clinic
01.2017 - Current
Roomed and prepared patients getting vitals, health history, reason for visits and prepared the patients for the provider
Assisted in a wide variety of procedures, anything from toenail removals to vasectomy's
Documented in Nextgen EHR system and taught others to use it as well
Contributed to our medical assistant training packet and immunization educational booklet for Foothill hiring process
Provided technical information about test resulted to physicians, family members, and researchers
Provided leadership and training to medical assistants, secretaries, and receptionists
Participated in weekly meetings in management, led the medical assistant meetings weekly, and created agendas for those meetings
Created team building activities to motivate and encourage the medical assistant team
Established and monitored quality assurance programs and activities to ensure accuracy of laboratory results
Participated in ongoing training to enhance own job skills and knowledge
Developed departmental objectives, budgets, policies, procedures and strategies
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
I collected swabs for culture, swabs for strep, flu, and COVID-19 to submit for analysis
I encourage and create a positive environment for employees to feel comfortable and at ease which then creates and safe environment for patients.
MEDICAL ASSISTANT/SURGERY COORDINATOR
Neurosurgical Associates
01.2014 - 07.2016
Collected patient information, health history, and communicated with the patients to let them know if they are a candidate for surgery
Roomed patients for pre op or post op appointments for the providers
Removed sutures and staples from patients at their post op appointments
Created the providers surgery schedules and set patients up for surgery, giving instructions to those patients to prepare them for their surgery
Helped screen collected data on patient applications
Documented medical data in patient charts, facilitating accurate records
Cleaned treatment rooms and medical instruments, complying with infection control standards
Educated patients about their conditions and treatments
Worked interdependently with other professionals to provide quality health care to patients
Helped prepare medical instruments and equipment
Stocked supplies and instruments for examination rooms
Greeted and logged in patients arriving at office and clinic
Authorized drug refills and provided prescription information to pharmacies
Contacted medical facilities or departments to schedule patients for tests or admission.
MEDICAL ASSISTANT
Western Urology
01.2008 - 12.2014
Supported physicians in examinations, procedures, and diagnostic tests
Triaged patients and performed vital checks for patient flow facilitation
Documented medical data in patient charts, facilitating accurate records
Provided patient education and post-visit care instructions to foster care continuum
Stocked supplies and instruments for examination rooms
Helped prepare medical instruments and equipment
Monitored supply inventory for low stock and worked with staff to reorder
Obtained patient medical histories for inclusion in records
Performed patient intake and assisted in patient care procedures
Cleaned treatment rooms and medical instruments, complying with infection control standards
Scheduled appointments and maintained patient records
Educated patients about their conditions and treatments
Conducted pre-authorizations and referrals to meet third-party insurer requirements
Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines
Helped physicians examined and treated patients, handing them instruments, and materials and performing such tasks as giving injections and removing sutures
Prepared and administered medications as directed by physician
Obtained medical information and measured vital signs, weight, and height
Greeted and logged in patients arriving at office and clinic
Contacted medical facilities or departments to schedule patients for tests or admission
Explained treatment procedures, medications, diets, or physicians' instructions to patients
Collected blood, tissue and other laboratory specimens, logged specimens, and prepared them for testing
Authorized drug refills and provided prescription information to pharmacies
Performed routine laboratory tests and sample analyses
Set up medical laboratory equipment
Performed general office duties, such as answering telephones, taking dictation, and completing insurance forms
Scheduled appointments for patients
Changed dressings on wounds.
Education
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) IN MEDICAL ASSISTANT -
LDS Business College
Salt Lake City, UT
05.2008
HIGH SCHOOL DIPLOMA -
El Diamante High School
Visalia, CA
06.2006
Skills
Positivity
Great Patient Care
Knowledge Of The Medical Field
Experienced
Motivated
Reliable
Communication Skills
Leadership
Team Oriented
Multi-Tasking
References
NATALIE BEE, Physician Assistant, University Of Utah, (801) 554-0245, Natalie.Bee@utah.edu
ISSAC PENA, Physician Assistant, University Of Utah, (801) 875-5096, Issac.Pena@utah.edu
KELSIE WESTOVER, Operations Manager, Foothill Family Clinic, (801) 858-2975, Kwestover@foothillfamilyclinic.com
Certification
CCMA - Certified Clinical Medical Assistant -
Recertification Exam to be completed in October 2024.
TBD, but will be completed.
Timeline
Medical Assistant
University of Utah Hospitals and Clinics
05.2023 - Current
MEDICAL ASSISTANT SUPERVISOR
Foothill Family Clinic
01.2017 - Current
MEDICAL ASSISTANT/SURGERY COORDINATOR
Neurosurgical Associates
01.2014 - 07.2016
MEDICAL ASSISTANT
Western Urology
01.2008 - 12.2014
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) IN MEDICAL ASSISTANT -
Certified Medical Assistant /Education Advocate at University of Utah Hospitals and ClinicsCertified Medical Assistant /Education Advocate at University of Utah Hospitals and Clinics