M. Nikhil Matthew
Hyderabad,India
Summary
Dedicated and experienced hospitality professional seeking a managerial position in management where I can utilize my skills in operations, staff supervision, customer service, and event coordination to enhance guest satisfaction and contribute to the growth of the organization.
Overview
5
5
years of professional experience
Work History
Branch Incharge
Sri Chaitanya Junior Kalasala
06.2021 - 05.2024
- Oversaw the overall operations of the branch, ensuring smooth functioning and adherence to policies
- Managed staff schedules, conducted performance evaluations, and facilitated professional development
- Coordinated with the head office for implementing new policies and procedures
- Handled administrative tasks such as budgeting, reporting, and maintaining records
- Organized events and activities to promote student engagement and satisfaction.
Supervisor
Manisha Gardens
06.2020 - 05.2021
- Supervised and coordinated events, ensuring seamless execution and client satisfaction
- Managed a team of staff, assigning tasks and providing guidance to ensure high service standards
- Liaised with clients to understand their requirements and ensure their expectations were met
- Monitored inventory and supplies, ensuring availability for events
- Ensured compliance with safety regulations and protocols during events.
Server/Bartender
TGI Fridays
06.2019 - 03.2020
- Provided excellent customer service by taking orders, serving food and beverages, and addressing customer needs
- Prepared and served a variety of beverages, adhering to recipes and quality standards
- Maintained cleanliness and organization of the bar and dining areas
- Assisted in training new staff members on service procedures and policies
- Handled cash transactions, processed payments, and balanced cash registers.
Education
ITI in Electronics -
Sri Lalitha ITI
05.2016
10th Grade -
Gowtham Model School
05.2014
Skills
- Hospitality management and operations
- Staff supervision and training
- Inventory management and supplier coordination
- Food safety and hygiene practices
- Event planning and coordination
- Customer service and conflict resolution
- Effective communication and interpersonal skills
- Cash handling and transaction processing
- Scheduling
- Kitchen staff coordination
- Cost Control
Personal Information
- Father's Name: M. Sudhakar Sagar
- Nationality: Indian
- Marital Status: Single
- Religion: Christianity
- DOB: 06/09/1996
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Full Professional
Hobbies
Playing Cricket, Volleyball, Badminton
Cooking
Timeline
Branch Incharge
Sri Chaitanya Junior Kalasala
06.2021 - 05.2024
Supervisor
Manisha Gardens
06.2020 - 05.2021
Server/Bartender
TGI Fridays
06.2019 - 03.2020
ITI in Electronics -
Sri Lalitha ITI
10th Grade -
Gowtham Model School
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