Dorrian Gerdes
Queens,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Deli Clerk
Stop & Shop
09.2023 - Current
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Host
Applebee's Grill + Bar
09.2021 - 11.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Cashier
US Open
08.2021 - 09.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Medgar Evers College prep Basketball Varsity
01.2019 - 01.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Volunteer
Medgar Evers Prep
01.2018 - 01.2020
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
- Took and followed detailed directions from others.
- Copied, organized and distributed classroom assignments or other paperwork.
- Shared important information with students concerning upcoming assignments and tests.
Education
High School Diploma -
Medgar Evers College Preparatory School
Brooklyn, NY06.2020
Respiratory Therapy
Borough of Manhattan Community College
Manhattan, NY2020
Skills
- Technical:
- Microsoft Word, Excel, Powerpoint, Project, Bloomberg Terminal, Capital IQ
- Work Area Maintenance
- Cash Handling
- Reservations Management
- Team Collaboration
- Guest Relations
- Customer Service
- Adaptable to Change
- Multitasking Proficiency
Languages
English
Native or Bilingual
Haitian Creole
Limited Working
Timeline
Deli Clerk
Stop & Shop
09.2023 - Current
Host
Applebee's Grill + Bar
09.2021 - 11.2023
Cashier
US Open
08.2021 - 09.2021
Medgar Evers College prep Basketball Varsity
01.2019 - 01.2020
Volunteer
Medgar Evers Prep
01.2018 - 01.2020
High School Diploma -
Medgar Evers College Preparatory School
Respiratory Therapy
Borough of Manhattan Community College