Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Mo Arnold

Magnolia

Summary

A passionate and highly motivated worker with demonstrated success in customer service, product presentation, inventory management, and data collection. Skilled at crafting developing positive relationships with both clients and the team, and providing welcoming environment for customers.

Overview

5
5
years of professional experience

Work History

Behavior Technician

Apara Autism Centers
09.2024 - Current
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.

Lead Barista

Conduit Coffee
02.2023 - 09.2024
  • Assisted in menu design, hosted community outreach events, and continued in professional development
  • Operated cash registers and handled cash and card transactions
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
  • Welcomed customers and answered questions regarding menu items and preparation methods
  • Provided exceptional customer service by anticipating customer needs before they arise

Barista Trainer

Starbucks
06.2021 - 02.2023
  • Provided one-on-one guidance to new barista hires on all aspects of the job from daily operations to customer service standards
  • Answered customer phone calls and appropriately addressed questions and complaints
  • Coached staff members on effective communication skills enabling them build strong relationships with customers
  • Advised management on staffing needs based on skill level assessment results of current employees
  • Assisted in surpassing sales goals by proactively engaging guests, creating in-store challenges, and elevating customer experiences

Teacher's Assistant

Graceview Baptist Church Early Learning Center
08.2019 - 08.2020
  • Worked directly with children daily by leading story times, engaging activities, and lessons
  • Encouraged children to reach development goals, by leading activities in fine- and gross-motor development, social-emotional learning, and other age appropriate developmental areas
  • Prepared classroom for daily lessons and cleaned and organized between classes
  • Assisted teachers in developing effective lesson plans using Microsoft Office, and planning instructional materials to meet the needs of all students
  • Participated in in-service training, staff meetings and other activities to facilitate professional development, and ensure that state standards were being met

Education

High School Diploma - English Literature

Homeschool
Houston, TX
07.2019

Skills

  • Exceptional Customer Service
  • Teamwork and Collaboration
  • Quality Control
  • Self Management
  • Excellent memory
  • Data collection
  • Team Player
  • Product Advertising
  • Customer service
  • Inventory
  • Microsoft Office
  • Event planning
  • Schedule management

Assessments

  • Attention to detail, Proficient, 08/01/24, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Sales skills, Proficient, 08/01/24, Influencing and negotiating with customers

Timeline

Behavior Technician

Apara Autism Centers
09.2024 - Current

Lead Barista

Conduit Coffee
02.2023 - 09.2024

Barista Trainer

Starbucks
06.2021 - 02.2023

Teacher's Assistant

Graceview Baptist Church Early Learning Center
08.2019 - 08.2020

High School Diploma - English Literature

Homeschool

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Mo Arnold