Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
NAWAL AMHIREK

NAWAL AMHIREK

Oklahoma City,OK

Summary

Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
Edmond, OK
03.2018 - 04.2024
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.

Receptionist

PIC Maroc
Casa Blanca, Morocco
01.2010 - 09.2011
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Scheduled appointments for clients, customers, and other visitors.

Telemarketer

MG Marketing
Casa Blanca, Morocco
12.2008 - 11.2009
  • Identified potential customers through cold calling and database research.
  • Developed relationships with customers to increase sales opportunities.
  • Greeted customers in a friendly, professional manner on the phone.
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Initiated outbound calls to prospective clients using scripts.
  • Maintained up-to-date knowledge of company products and services.
  • Utilized customer relationship management software for tracking leads and sales efforts.
  • Created reports detailing telemarketing activities and results.
  • Followed up with existing customers regarding additional products or services that may be of interest.
  • Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
  • Managed time effectively by scheduling daily call times based on peak hours or other factors.
  • Attended training sessions on a regular basis to stay updated on changes in industry regulations.
  • Handled inbound telephone calls from interested customers.
  • Maintained and recorded customer information in database.
  • Recorded accurate notes about each conversation into company database for future reference.
  • Generated referrals from satisfied customers for additional business opportunities.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Collaborated with new customers to give details about company offerings.
  • Networked to build client base and promote products to new and existing clients.

Telemarketer

Odencia
Casa Blanca, Morocco
08.2006 - 04.2007
  • Identified potential customers through cold calling and database research.
  • Greeted customers in a friendly, professional manner on the phone.
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Utilized customer relationship management software for tracking leads and sales efforts.
  • Created reports detailing telemarketing activities and results.
  • Worked closely with marketing teams to develop effective strategies for increasing customer base.
  • Followed up with existing customers regarding additional products or services that may be of interest.
  • Assisted in developing new business prospects by following up on leads generated from various sources.
  • Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
  • Contributed to the achievement of monthly sales goals by providing detailed data analysis.
  • Conducted surveys with current customers regarding their satisfaction levels with products or services.
  • Managed time effectively by scheduling daily call times based on peak hours or other factors.
  • Resolved customer complaints promptly and professionally while documenting details in CRM system.
  • Consistently met daily, weekly, monthly call quotas set forth by management team.
  • Generated referrals from satisfied customers for additional business opportunities.
  • Recorded accurate notes about each conversation into company database for future reference.
  • Followed up on sales leads through outbound calling.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Maintained and recorded customer information in database.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Achieved established sales targets by generating new customer accounts.

Education

Associate of Science - Secretarial Studies And Office Administration

ESTA
Mohammedia
05-2007

High School Diploma -

Mohammedia
Morocco
05-2005

Skills

  • Safety Compliance
  • Compliance understanding
  • Employee Training
  • Mentoring and Coaching
  • Decision-Making
  • Energetic and Enthusiastic
  • Workplace Safety
  • Staff Motivation
  • Shift checklists
  • Staff Training and Onboarding
  • Handling Customer Complaints
  • Cash Handling
  • Delegating Work

Languages

French
Professional
Arabic
Professional
English
Limited

Certification

  • SafeServ Certified

Timeline

Shift Manager

McDonald's
03.2018 - 04.2024

Receptionist

PIC Maroc
01.2010 - 09.2011

Telemarketer

MG Marketing
12.2008 - 11.2009

Telemarketer

Odencia
08.2006 - 04.2007

Associate of Science - Secretarial Studies And Office Administration

ESTA

High School Diploma -

Mohammedia

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NAWAL AMHIREK