J. Monique Mitchell

Airtable

- Productivity Ops Team

• Reviewed and provisioned customer enterprise instances for top global accounts
• Leveraged various enrichment tools (DNB, Zoominfo) to dedupe & correct hierarchies.
• Reinforce data hygiene for customer & prospect accounts, leveraging legitimate online resources such as company websites, securities filings, NPO database

- Deal Ops Team

• Increased TAM penetration by identifying & enriching enterprise prospect accounts across EMEA, LATAM, and APAC
• Provided comprehensive deal support to Sales & Sales Leadership across all global regions
• Proposed, Tested, & Vetted enhancements and bug fixes for SFDC Automation across GTM Stack (SFDC)

• Django Billing Cleanup; Creating accounts or updating accounts with correct billing details
• Quarterly book building through enrichment of accounts; merging of duplicates and assigning accounts to appropriate sales segment and territory
• Collaborate with Regional Revenue Ops Managers on various projects.

• Assist with mass data cleansing projects through correction of inaccurate data, filling in missing data, merging duplicates & building account hierarchy relationships
• Work with different teams of the Sales Ops organization to support business processes, systems, and tools
• Work on process documents and help build out the Go-To-Market Workbook which covers Territory Management, Country Breakdowns and Rep Rules/Position ID’s, etc.

• Developed strategic territory plans to optimize sales coverage, prioritize prospects, and maximize revenue potential
• Prepared and analyzed Quarterly Business Review (QBR) presentations to assess key performance metrics
• Evaluate sales strategies, and identify areas for improvement.

• SFDC data normalization and transformation for system integration as a result of acquisition
• Post-acquisition partner program account prioritization (Based on customer account stage/ Preceding customer lifecycle).

• Sales and Customer Success Operations
• Collaborate with Sales Engineers, Solution Architects and Customer Success reps to improve tracking and labeling of POC's from multiple databases into SFDC
• Partner Program Management - Specialty program partnership management TCV/ACV (term in months), partner commission percentage, Demisto commission payments
• Channel Operations- Track partner opportunities in SFDC through sync with Channeltivity
• Build workflows that connect deal registrations to existing opportunities in SFDC or create an opportunity from an approved deal registration and assign to a forecasted opportunity
• Salesforce Database Administrator
• Produce sales, customer success, and marketing reports with key metrics like close rates and bookings
• Create/update price books with new/altered products and apply product discounts based on global location.