MO N. RAMADAN

• Joined Target as Assistant Store Manager in Boca Raton, FL. Promoted to Store Manager in West Palm Beach, then Miami.
• ADDITIONAL ROLES: Director & District Profit Captain (2003-2007) | Director & College Recruiter (2007-2013) | Store Manager & District Trainer (1990-2003) – Target Corporation
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Same as below; different region.

• Analyzed performance metrics to drive data-driven decisions and optimize resource allocation.
• Developed operational strategies to enhance service efficiency across multiple locations.
• Executed initiatives that increased customer satisfaction scores through enhanced service delivery.
• Established key partnerships with vendors to streamline supply chain processes and reduce costs.
• Improved customer satisfaction rates with proactive problem resolution and timely followup.

• Promoted to lead a vast network of car wash locations across 4 states (FL, GA, AL, SC) with a full P&L contribution.
• Consistently achieving operational excellence and maintaining the highest standards of service quality. Implemented streamlined processes and performance metrics to drive efficiency and productivity.
• Led and Mentored High-Performing Teams: Built a cohesive and motivated team of Market Directors, District Managers, and support staff, fostering a culture of collaboration and continuous improvement. Provided mentorship and training to empower team members to excel in their roles and deliver exceptional results.
• Optimized Resource Allocation: Spearheaded strategies to optimize labor, equipment, and supplies, resulting in cost savings and increased profitability for the company.
• Enhanced Customer Experience: Prioritized customer satisfaction by leveraging feedback and data insights to enhance service offerings and tailor experiences to meet customer needs. Implemented customer-centric initiatives resulting in improved ratings and increased customer loyalty.

• Directed optimization, transformation, and growth initiatives to drive operational excellence and enhance the overall brand to create a best-in-class customer experience.
• Collaborated with executive leadership to develop and meet company goals while supplying expertise and guidance to design and improve business plans, processes
• Operations Subject Matter Expert (SME), established the operational standards for all roles in the district, and defined comprehensive goals for performance for Store and Team Leaders and staff members at all levels to promote a culture that aligns with the company's mission and vision.
• Engaged with senior leaders as a strategic thought partner to devise scope, structure, and approach to delivering value and contributed to building out the merchandise hierarchy and allocations planning to boost store productivity
• Spearheaded expansion activities by building a scalable model to open stores and Remodels
• Worked cooperatively to leverage opportunities, built out the real estate committee and a new store opening playbook to support robust profitability, meet cash on cash goals

• Promoted to direct strategic retail vision as P&L owner for $510M region, with 1,700+ employees at 8 Target stores in region with highly diverse customer base. Manage business strategy and full spectrum of financial performance, retail standards, operations, customer service, food safety, and talent management. Oversee performance of leadership team of 8 Team Directors (Store Managers), and matrixed organization of human resources, learning and development, loss prevention, logistics, and visual and inventory merchandising.
• Transformed underperforming region into one of the most productive, with 24% revenue growth from $510M to $634M. Elevated discipline across functions and upgraded leadership team to align talent strengths to store needs.
• Reversed 3% YoY decline in sales, achieving 5% to 11% of targets and decreasing shrink from 2.9% to 1.5% (-1.4%). Worked across team to tighten operational processes, eliminate out-of-stocks, and enhance in-store experience.
• Developed leadership bench via enterprise talent management. Led talent reviews to identify and drive development of high performers, with 3 team members promoted to District Directors and 6 to Store Managers.
• Achieved 86.3% growth in digital sales via evolution toward integrated multichannel retail experience. Trained front-end staff to drive incremental conversions via customer education on e-commerce site and Drive Up service.
• Appointed to pilot “micromarketing” programs. Implemented merchandise tailored to local store consumer demographics, delivering $10M (+6%) incremental sales on Hispanic SKUs. Launched Kosher category in 2019.
• Orchestrated districtwide store modernization. Coordinated end-to-end remodels of 7 locations from initial planning through completion, maintaining continuity of operations and elevating consumer experience.

• Managed planning, execution, and performance of enterprise sales initiatives as strategic partner to District Directors and Store Managers for 77 Target and Super Target retail locations across South Florida region with combined P&L of $2B+. Directed cross-functional teams deploying merchandising and operational initiatives, product rollouts, test pilot programs, multichannel launches, seasonal strategies, and other corporate priorities driving sustained revenue and EBITDA performance, and delivering best-in-class customer service experience.
• Strengthened sales experience across customer lifecycle. Coached and trained store leaders and staff on best practices and selling initiatives, enhancing consumer affinity and loyalty in dynamic retail landscape.

• Appointed by C-level leadership to collaborate on Target’s entry into Canada market, building operational capability and readiness via end-to-end leadership and support on deployment of sales, merchandising, and customer service standards. Worked directly under Executive Vice President to build strategy, identify gaps, and validate programs and processes.

• Championed planning and execution of corporate merchandising programs within $1.6B South Florida region, driving operational excellence and compliance and with primary focus on opening and operation of newly introduced Pfresh grocery departments, SuperTarget and on soft goods. Managed performance of Store Managers on dotted-line basis.
• Program managed launch of fresh grocery departments across all stores, boosting food revenues from 7% to 20% ($320M). Educated teams on business model, food safety, quality, and freshness to drive successful ramp-up.
• Migrated apparel category from traditional standards to incorporate new mix of “fast fashion” goods.

• Directed all aspects of sales, service, operations, and program compliance for 67 South Florida stores. Led fiscal management and controls, program planning, business development, strategic partnerships, customer growth, quality improvement, and corporate programs.
• Achieved top-tier KPI results in challenging economy via operational discipline. Improved store compliance to 97.5% (+30.75%), achieved 97% inventory management effectiveness, and reduced shrink to 1.5%.
• Strengthened relationships with Target communities through service. Worked with City of Miami to achieve declaration of Dec. 5 as Target Day for charitable partnership with Miami Rescue Mission.
• Recognized by C-suite leadership as corporate MVP Group Operations Leader for outstanding performance.

• Opened region’s second Super Target store, with responsibility for all aspects of retail strategy, sales performance, and P&L success. Directed all aspects of day-to-day operations, customer service, merchandising, logistics, asset protection, human resources, and talent management and development for leadership team and total workforce of 400 employees.
• Grew store from inception to $60M in revenues with strong KPI performance. Achieved consistent 10%+ YoY growth in revenues, with corresponding increase in profitability and low shrink.
• Role elevated and expanded to serve in strategic capacity. Appointed region Master Trainer, External Executive Recruiter, New Store Manager Sponsor, and Technical Training and Advisor for new ASMs.
• Coached, developed, and promoted 21 Executive Team Leaders to roles of increased responsibility both in-store and across broader Target organization.
• Received prestigious corporate awards for outstanding performance, including District Store MVP (6X), Region Store Manager Driver of the Year, and Region Value Added Store Manager of the Year.