Maureen Onda

Built a highly creative & thriving small business by:

• Earning a solid reputation for quality, desirability & high satisfaction.
• Steadily kept a very high (98.5%) customer satisfaction rate while producing high product output.
• Managed all day-to-day business operations.
• Consulted with clients to assess product & budgetary needs & propose best solutions.
• Created, planned & executed dozens of large & small important events, like weddings, corporate events & parties.
• Trained & motivated employees/contractors to perform daily business functions.
• Established core processes for efficient business operations.
• Enhanced operational efficiency & productivity by managing budgets, accounts, and costs.
• Developed & implemented marketing strategies to generate new clients & increase sales/profit margins.
• Managed purchasing, sales, marketing & customer account operations efficiently.
• Managed successfully through pandemic conditions that created inventory shortages, higher costs & decreased business.

• Successfully responsible for a 150,000 square foot, 700 employee, World Headquarters, Class A Office Buildings/Campus
• Maintained physical condition of facilities, using available resources & staff to achieve a beautiful, safe, clean, & functional, sustainable environment.
• Built relationships with vendors & contractors to support timely, cost-effective services.
• Created & carried out all facilities-related policies for best work environment safety, maintenance & comfort.
• Served as point of contact for internal & external customers on all campus functions & services.
• Conducted regular facility inspections to identify repair needs or improvements.
• Enforced compliance with applicable health, safety & environmental regulations to reduce risks.
• Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
• Managed and coordinated all facilities construction, remodel & repair projects within time & budget constraints.
• Negotiated with vendors to secure cost-effective pricing & terms for facility-related services & supplies.
• Monitored & enforced budget for all facilities-related activities to reduce expenses.
• Directed & maintained the following areas: Front Desk/Reception, Security & Access Control, Elevators, Restaurant, Mail Room & Copy Center, Office Supplies, Conference Rooms & equipment, Teleconferencing & Videoconferencing facilities, Site Vehicles, Trash & Waste Removal, Recycling Programs, Janitorial & Day Porter service, HVAC system, Plumbing, Restroom & Kitchen facilities, Electrical/Mechanical systems, Storage areas, Break Room & Coffee Services, Executive Level Services & Boardroom facilities, Parking Lots & Vehicle areas, Exterior & Window maintenance, Emergency & Severe Weather procedures, Landscaping & Grounds Maintenance, Furniture & Interior systems & design, Sustainability & Energy Reduction Programs, Data Center Facility, Call Center Facility, Space Planing & Employee Moves, Large Meetings & Campus-wide Events.
• Consistently used excellent oral, public speaking & written communication & presentation skills for all levels of management, including C-suite executives.

• Responsible for training both new & tenured employees in any subject matter necessary. Face-to-face & telephone sales & Customer service programs.
• Successfully carried out dozens of 6-week sales training programs (8-12 new hires in class) under my sole management prior to releasing students to their home hiring manager.
• Used excellent oral & written communication to convey subject matter & skills,, including public speaking, authoring written materials & creating audio & video presentations.
• Evaluated trainee performance to provide individual coaching, tools & constructive feedback.
• Expert in Integrity-based sales methods.
• Assessed & analyzed sales team performance to determine areas of weakness & areas of strength.
• Analyzed & collected data to track trainee/management satisfaction & educational trends.
• Improved revenue generation of new hires by implementing new, improved onboarding processes.
• Trained staff during demonstrations, meetings, conferences, & workshops.
• Reviewed & edited all training materials for accuracy and company policy compliance.
• Trained new hires to perform cross-training exercises with experienced workers.
• Responsible for new hire orientations & provided onboarding and training for new employees.
• Directed field training to enhance participants' skills.
• Coordinated technical training and personal development classes for staff members.
• Directed all exempt employee coaching, training, and performance improvement actions.
• Developed surveys to identify training needs based on current needs & sales executive's objectives & changes.
• Carried out discipline or termination, a\of necessary.

• Handled scheduling for executive's calendar & prepared meeting agenda & materials.
• Responded to emails & other correspondence to facilitate communication & enhance business processes.
• Coordinated & booked airfare, hotel & ground transportation & prepared itinerary to facilitate successful trips. Successfully managed changes & rerouting through emergencies & forced alternate plans (i.e., 9/11)
• Scheduled appointments & handled calenders for senior leadership.
• Produced accurate office files, updated spreadsheets, & crafted presentations to support executives & boost team productivity.
• Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
• Coordinated & executed complex annual meeting involving multiple presenters, high number of global attendees & robust budget encompassing livestream production, remote location arrangements & senior executive accommodations.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Handled confidential & sensitive information with discretion & tact.
• Processed travel expenses and reimbursements for executive team and senior management group.