Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
9
9
years of professional experience
Work History
Project Manager
Swissport International Inc
Queens, NY
02.2022 - Current
Directed end-to-end website development projects, including redesigns and optimization, resulting in improved user experience and increased digital engagement.
Led cross-functional teams in implementing a centralized digital operations dashboard, providing real-time insights into airport operations and resource allocation.
Directed the rollout of Salesforce Marketing Cloud, enabling automation of customer communications and enhancing customer engagement by 20%.
Spearheaded global technology and operations improvement projects across 300+ airports worldwide, delivering operational efficiencies and reducing costs by 15% annually.
Presented project status updates and key performance metrics to executive leadership and external stakeholders, ensuring alignment with strategic goals.
Senior Scrum Master
Montway Auto Transport
Schaumburg, IL
02.2019 - 01.2022
Championed Agile practices by facilitating Scrum events, including sprint planning, reviews, retrospectives, and daily stand-ups.
Facilitated end-to-end software development for e-commerce website operations, integrating Salesforce for process automation.
Delivered monthly product releases, including technical upgrades and new features, while aligning with customer and stakeholder requirements.
Led project teams responsible for the successful implementation of Interaction Studio, ensuring seamless deployment, and alignment with business objectives.
Monitored team metrics to analyze velocity and capacity, driving continuous improvement and operational efficiency.
Tracked team performance metrics, including velocity and sprint progress, to forecast delivery timelines.
Proactively identified and resolved blockers, fostering a collaborative environment to meet sprint deliverables on time.
Partnered with product owners to prioritize and refine backlogs, aligning deliverables with strategic business goals.
Collaborated with stakeholders to define clear acceptance criteria and success metrics for deliverables.
Facilitated cross-team coordination for dependencies, ensuring alignment and timely delivery of integrated solutions.
Project Coordinator
Numero Business Solutions
Ikes Fork, Lagos
07.2016 - 12.2018
Collaborated with internal teams—including IT, operations, and compliance—to assess requirements and develop structured procurement and execution strategies.
Facilitated regular review sessions with stakeholders, delivering status updates, identifying risks, and proposing actionable solutions to maintain project progress.
Proactively mitigated risks related to vendor compliance, logistical challenges, and resource availability to safeguard project integrity.
Managed project budgets meticulously, aligning spending with forecasts and addressing variances with prompt corrective measures to ensure financial transparency.
Coordinated onsite and remote teams to integrate technical upgrades and performance enhancements, meeting the refinery’s complex operational needs.
Delivered comprehensive procurement and execution plans, milestone progress reports, and final project handover documentation, including lessons learned.
Airport Passenger Service Agent (Korean Air) at Swissport International Ltd.Airport Passenger Service Agent (Korean Air) at Swissport International Ltd.