MO Sayyad
IT Project Management Professional
Katy,TX
Summary
An IT Project Management Professional with an extraordinarily strong business acumen and 25+ years of leadership skills in banking, hospitality and Information & Technology. Lifelong learner with multiple IT certifications and a desire to gain more knowledge and skill. Proven work history of achieving desired outcomes through people management, relationship building, and successful use of technology.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work History
Jr. Project Manager
FirstBank of Colorado
Lakewood, CO
07.2022 - Current
- Training - Banking Operation & Project Management (Current), Training program involving all bank operations from branch banking to headquarters & holding company operations
- Role of a Project Manager at FirstBank is to plan, execute, and finalize Bank projects Manager & Vice President
- Developing projects and ideas for FirstBank to help employees to better themselves and customers
- Developing processes through best use of technologies to digitalize existing process and procedures
- Developing projects to consolidate multiple applications into few to increase efficiency for employees and customers
- Provide leadership in managing multiple and/or large-scale high-risk projects
- Manage projects throughout project lifecycle, evaluate progress and quality
- Ensure adherence to Risk and other corporate policies and requirements
- Mentor, coach and set direction for team members and project analysts
- Establish service objectives, protocols, key relationships, and control mechanisms to effectively manage deliveries
- Cross trained in all roles in branch banking from Teller to branch manager to understand business flow & operations
- Cross trained in all departments in lending, underwriting, rate lock desk, loan process and closing team
- In a training program as Banking Officer representing the FirstBank within in and outside agencies & vendors
- Worked alongside Sr Banking Officers with the help of learning and development team to learn the process & procedures
- Contributed to estimating and presenting project costs before project kick-off to set expectations, promote accountability and maintain sustainable profit margins.
- Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.
- Led quick-response team formed from experienced staff and quickly confront and resolve complaints and issues.
- Provided excellent quality assurance to customers to promote best value possible for customer budget.
- Liaised with internal organization, clients and suppliers and maintained open communication lines on project phases.
- Applied knowledge of industry best practices to improve project management processes.
- Performed technical research and communicated findings in language understood by staff and customers.
- Handled risk management to reduce or avoid project cost escalations, delays and failures.
- Updated customers and senior leaders on progress and roadblocks.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Documented project progress to fulfill project requirements and establish traceability.
- Partnered with project team members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines
- Contributed to estimating and presenting project costs before project kick-off to set expectations, promote accountability and maintain sustainable profit margins
- Liaised with internal organization, clients and suppliers and maintained open communication lines on project phases
- Provided excellent quality assurance to customers to promote best value possible for customer budget
- Performed technical research and communicated findings in language understood by staff and customers
- Updated customers and senior leaders on progress and roadblocks
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities
- Documented project progress to fulfill project requirements and establish traceability
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Monitored and tracked project metrics and collected data to share with project members
- Mentored and guided staff to enhance performance and exceed customer expectations
Intern-IT Project Management
SelasTech
Fort Lauderdale, FL
11.2021 - 07.2022
- IT Project Management-, Florida
- SelasTech is an Independent Software Vendor with Salesforce, develops applications for AppExchange, enterprise cloud marketplace with ready-to-install apps, solutions, and consulting services, specialized in serving legal, debt/payment industries
- Successfully completed IT Internship program, learning different aspects of Development, Testing and implementation
- Theoretical and practical exposure to areas of software Quality Assurance Analyst, Business Analysis, Project Management, and implementation & maintenance
- Actively participated in Scrum ceremonies and product owner responsibilities keeping user experience top priority
- Theoretical and practical exposure to development and testing tools such as Jira, Selenium, Xray, Salesforce CRM and user sandbox, user database, documenting and reporting
- Theoretical and practical exposure to technical documentation, test-bug tracking, bug reporting and effective documentation
- Theoretical and Practical exposure to Test Automation using Java Script, Selenium, Jenkins, and SQL
- Worked with senior project managers to assist with day-to-day functions.
- Assisted project managers by tracking, organizing and analyzing project financial information.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained open communication by presenting regular updates on project status to customers.
- Provided clerical support, addressing routine and special requirements
- Assisted with projects by applying strong analytical skills and studies
- Assisted in industry trade shows, interacting with consumers and answering questions
- Analyzed problems and worked with teams to develop solutions
- Developed business, financial and analytical skills in fast-paced work environment
Manager & Vice President
Wells Fargo Bank
Vail, CO
01.2008 - 01.2021
- Exceptionally Improved use of technology by teams and customers through effective training and awareness
- Increased NPS rating to 78-90% and above by connecting people to purpose and customer centric approach
- Accomplished retention goals of 90% through effective hiring and continued development of employees
- Obtained, evaluated, and maintained information about new systems, applications and SW technology and training
- Developed deep understanding of products, services, digital banking options and risk Conduct management
- Communicated with leaders and stakeholders on regular basis sharing progress, trends and strategies to improve
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Managed end-user permissions, overseeing correct provisioning of access rights in accordance with best practices
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Performed statistical analyses to gather data for operational and forecast team needs.
Hospitality Operations Manager
One & Only Royal Mirage & Sonnenalp Resort Of Vail
Dubai,UAE, Vail, CO
01.1996 - 01.2008
- Hospitality & Tourism Management – Operations, Sales, Revenue, and Marketing, Conducted management development programs to empower new leadership bench strength within the organization
- Strategically accommodated staff and guest needs while staying within financial parameters provided
- Partnered closely with General Manager to manage room inventory to maximize revenue processes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs
- Monitored, initiated, and trained self-checkout systems through strategy and execution
- Collaborated with other teams in serving guests at highest level
- Responsible taking ownership of higher leadership in their absence or when business need arise
- Leadership & Volunteering
- Helped accomplish corporate philanthropy goals by coordinating volunteer group for 100+ employees for 4000+ hrs/year
- Self-managed projects providing financial independence to small business, institutions, and nonprofit organizations
- Achieved desired outcomes through people management, relationship building and use of technology”
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Introduced new methods, practices and systems to reduce turnaround time.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Formulated processes to reduce downtime and financial loss.
- Developed systems to track and log work issues.
- Increased profit by streamlining operations.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Education
Certified Scrum Master(CSM) -
Scrum Alliance
Tampa, FL 05.2001 -
Bachelor of Commerce -
Andhra University
India 05.1996 - 05.2001
Certified Scrum Product Owner -
Scrum Allianc
Tampa, FL 05.2001 -
Certified IT Support Professional -
Google
Houston, TX 05.2001 -
QA Automation Engineer - Java With Selenium, Full Stack Development
PerScholas
Houston, TX 05.2001 -
Project Management Professional (in Process) -
Google
Houston, TX 05.2001 -
Skills
QA Automation with Java and Selenium
Timeline
Jr. Project Manager
FirstBank of Colorado
07.2022 - Current
Intern-IT Project Management
SelasTech
11.2021 - 07.2022
Manager & Vice President
Wells Fargo Bank
01.2008 - 01.2021
Certified Scrum Master(CSM) -
Scrum Alliance
05.2001 -
Certified Scrum Product Owner -
Scrum Allianc
05.2001 -
Certified IT Support Professional -
Google
05.2001 -
QA Automation Engineer - Java With Selenium, Full Stack Development
PerScholas
05.2001 -
Project Management Professional (in Process) -
Google
05.2001 -
Bachelor of Commerce -
Andhra University
05.1996 - 05.2001
Hospitality Operations Manager
One & Only Royal Mirage & Sonnenalp Resort Of Vail
01.1996 - 01.2008