Brianna DeLeon
San Antonio,Texas
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
The 11th Hour Bar
12.2017 - 10.2020
- Provide exceptional customer service, ensuring a welcoming and enjoyable experience for guests
- Build customer loyalty through friendly interactions and prompt service
- Prepare and served a variety of beverages, including cocktails, beer, and wine, while adhering to company and legal guidelines
- Handle cash and process credit card transactions accurately, balancing the register at the end of shifts
- Maintain a clean and organized bar area, ensuring proper sanitation and compliance with health regulations
- Restock bar supplies, including liquor, mixers, and glassware, to ensure smooth operations
- Conduct weekly inventory checks and place orders for necessary supplies to maintain stock levels
Retail Sales Associate
MarketSource
11.2018 - 12.2019
- Assist customers with financing for approved selected phones by explaining available financing options, guiding them through the application process, and ensuring they understand terms, payments, and eligibility requirements. Process financing approvals and assist with payment plan setups while maintaining compliance with company policies
- Assisted customers with selecting the best phone and wireless plans to fit their needs. Set up approved accounts for cell phones and Wi-Fi services, ensuring proper activation and configuration. Educate customers on service plans, promotions, and device functionality to maximize satisfaction
- Processed credit card payments, handled cash, and manage daily inventory by accurately recording transactions, balancing registers, and maintaining proper stock levels. Ensure compliance with company policies for payment handling and fraud prevention
- Maintain store organization and ensure optimal product presentation by restocking shelves, setting up promotional displays, and keeping work areas neat and visually appealing. Conduct regular inventory checks to prevent stock shortages and improve overall customer shopping experience
Car Salesperson
Diamond Automotive Sales
01.2016 - 06.2017
- Greet and engage customers in a friendly and professional manner upon arrival at the dealership
- Listen to customers’ needs and preferences to recommend suitable vehicles based on budget, lifestyle, and usage requirements
- Build and maintain long-term relationships with customers to encourage repeat business and referrals
- Followed up with potential and previous customers through calls, emails, or texts to provide updates on promotions, new arrivals, or financing options
- Guide customers through the vehicle selection process, explaining features, benefits, and specifications of different models
- Explain financing terms, down payment requirements, interest rates, and monthly payment structures in a clear and transparent manner
Assistant Manager
Cricket Wireless
01.2014 - 03.2017
- Provide exceptional service by assisting customers with product selection, account setup, and troubleshooting inquiries. Maintain a positive and professional demeanor to ensure a high level of customer satisfaction
- Build and maintain strong relationships with customers through follow-ups, personalized recommendations, and problem resolution. Address concerns promptly to increase loyalty and retention rates
- Process and submit insurance claims for lost, damaged, or malfunctioning devices. Assist customers in understanding coverage options, deductibles, and claim statuses
- Conduct weekly inventory checks to ensure proper stock levels of devices, accessories, and supplies. Place orders for necessary items to prevent shortages and maintain operational efficiency
- Utilize specialized software to track customer accounts, sales performance, inventory levels, and leasing applications. Maintain accurate records and update customer profiles as needed
Education
GED -
San Antonio College
San Antonio, TX06-2008
Skills
- Management
- Customer service
- Highly reliable
- Team player attitude
- Face to face interaction
- Leadership
- Insurance claims auto, wireless
- Sales
- Leasing knowledge
- Responsible alcohol service
- Payment processing
- Retention
Certification
- Responsible Beverage Service Training (TABC) Certificate - Various State Liquor Control Boards 2015
- EQ Intelligence Linkedin Learning 2020
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
MarketSource
11.2018 - 12.2019
Bartender
The 11th Hour Bar
12.2017 - 10.2020
Car Salesperson
Diamond Automotive Sales
01.2016 - 06.2017
Assistant Manager
Cricket Wireless
01.2014 - 03.2017
GED -
San Antonio College
Similar Profiles
Patrick KellyPatrick Kelly
Stage Hand at 11th Hour ProductionsStage Hand at 11th Hour Productions
Luis CarmenatyLuis Carmenaty
RPA Developer at 11th Hour ServiceRPA Developer at 11th Hour Service
Madison GrigsbyMadison Grigsby
Shift Lead at 11th HourShift Lead at 11th Hour
Raphael VelasquezRaphael Velasquez
Customer Service Supervisor at WalmartCustomer Service Supervisor at Walmart
Eliezer SilvaEliezer Silva
Warehouse Worker at WalmartWarehouse Worker at Walmart