Mayra Ortiz
Long Beach
Summary
Compassionate and detail-oriented healthcare customer service professional with hands-on experience supporting patients, nurses, and dietitians in hospital settings. Skilled in coordinating services, handling patient inquiries, documenting concerns, and maintaining HIPAA compliance. Strong communicator with a proven ability to deliver high-quality service in fast-paced healthcare environments.
Overview
5
5
years of professional experience
Work History
Patient Dining Associate
Compass group USA
03.2024 - Current
- Coordinate daily meal services for hospital patients while ensuring accuracy with dietary restrictions and allergies
- Communicate with nurses and dietitians regarding patient updates, changes, and concerns
- Provide compassionate customer service to patients, supporting comfort and satisfaction
- Document patient issues and follow hospital reporting procedures
- Maintain compliance with healthcare safety, sanitation, and HIPAA standards
Patient Dining Associate
Compass group USA
11.2023 - 03.2024
- Acted as a liaison between patients and clinical staff to meet dietary and service needs
- Managed tray tickets and assembled meals accurately and on schedule
- Responded to patient requests professionally and efficiently
- Educated patients on menu options while adhering to medical dietary guidelines
- Ensured confidentiality and compliance with hospital policies
Temp assistant manager
Rainbow clothing
05.2023 - 12.2023
- Assisted with daily store operations and customer service coordination
- Supported staff scheduling and trained new employees
- Resolved customer concerns and ensured a positive service experience
- Monitored inventory levels and assisted with restocking
Team member/Team Leader
Target
08.2020 - 05.2023
- Delivered high-volume customer service in a fast-paced environment
- Trained new employees on service and operational standards
- Operated point-of-sale systems and handled transactions accurately
- Assisted with inventory management and store organization
- Performed opening and closing duties
Education
High School Diploma -
Juan Rodriguez Cabrillo High School
Long Beach01.2019
Skills
- Patient & Customer Service
- Healthcare Coordination
- HIPAA Compliance
- Phone Systems & Data Entry
- Scheduling & Workflow Support
- Communication with Clinical Staff
- Problem Resolution
- Service Documentation
- Safety & Sanitation Compliance
- Team Collaboration
- Team leadership
- Problem solving
- Workflow optimization
- Collaborating with nurses and dietitians
Timeline
Patient Dining Associate
Compass group USA
03.2024 - Current
Patient Dining Associate
Compass group USA
11.2023 - 03.2024
Temp assistant manager
Rainbow clothing
05.2023 - 12.2023
Team member/Team Leader
Target
08.2020 - 05.2023
High School Diploma -
Juan Rodriguez Cabrillo High School