Moaiz Imtiaz
Palm Coast,FL
Summary
Assistant Administrator at Crown's Aim Inc with expertise in case management and staff scheduling. Established strong community partnerships while ensuring compliance with regulations and improving service coordination. Acknowledged for effective communication and crisis intervention, leading to enhanced resident care and operational efficiency. Committed to creating positive environments and empowering teams for optimal performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Administrator
Crown's Aim Inc
Palm Coast, FL
01.2007 - 10.2024
- Created monthly schedules for staff members ensuring adequate coverage at all times.
- Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening, and asking appropriate questions.
- Consulted with staff on resolution of complex service issues.
- Participated in case reviews with multidisciplinary teams to discuss resident's progress or any changes needed in their treatment plan.
- Resolved concerns regarding staff, residents, and care to maintain standards throughout group home.
- Collaborated with treating psychiatrist to develop individual service plans for each resident.
- Represented organizations in relations with governmental and media institutions.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Worked closely with the clinical team to develop treatment plans for each resident based on diagnosis.
- Recruited, interviewed, and hired volunteers and staff.
- Reported, investigated and followed up on abuse and neglect cases.
- Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
- Communicated with families or advocates to discuss resident needs and progress.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Assisted in developing individual service plans which addressed the goals of each resident.
- Initiated resident transfers to other programs to better meet needs.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Inspected living areas regularly for cleanliness and maintenance issues.
- Analyzed proposed legislation, regulations or rule changes to determine impact of services.
- Maintained accurate records of resident progress reports, incident reports, medication administration logs.
- Coordinated with other departments such as social services, medical teams, and community organizations to provide optimal care for residents.
- Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Performed administrative duties such as scheduling appointments, filing paperwork, ordering supplies.
- Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
- Supervised daily activities of residents to ensure safety and well-being.
- Approved activities complied with facility's policies, adhered to budget and offered educational value.
Pharmacy Technician
Flagler Pharmacy
Flagler Beach, FL
08.2019 - 06.2020
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided education materials about medications to patients upon request.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Verified prescriptions and drug labels, documents and packages.
- Answered telephones to respond to questions or requests.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received payment from customers and processed credit card transactions when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Education
Some College (No Degree) - Performing Arts
Pakistan International Progressive School System
Lahore, PakistanSkills
- Staff scheduling
- Case management
- Service coordination
- Regulatory compliance
- Record keeping
- Community outreach
- Team collaboration
- Crisis intervention
- Conflict resolution
- Policy development
- Problem solving
- Customer service
- Employee training
- Effective communication
- Time management abilities
- Task prioritization
- Idea development and brainstorming
- Recordkeeping and file management
- Sales strategies
- Office administration
- Data entry
- Scheduling
- File organization
- Contract negotiation
- Analytical skills
- Network administration
- Operational efficiency
Affiliations
- Well Organized with work space, creating friendly work environment to ensure ease of work for everyone within the organization.
- Ability to analyze critical issues and their route cause and ability to come up with the solution in a most effective manner.
Certification
- Pharmacy Tech License (expired)
- Medication Administration Certificate
- CPR
- Basic First Aid
- Infection Control Management
- Food Manager Certificate
- Emergency Comprehensive Management Planning Certificate
Languages
English
Professional
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Websites
References
References available upon request.
Timeline
Pharmacy Technician
Flagler Pharmacy
08.2019 - 06.2020
Assistant Administrator
Crown's Aim Inc
01.2007 - 10.2024
Some College (No Degree) - Performing Arts
Pakistan International Progressive School System