Moana Clemons
Ewa Beach,USA
Summary
Dynamic professional with robust leadership and administration skills, emphasizing compassionate engagement and exceptional customer service. Adept at effective communication and intuitive problem-solving, with a proven track record of developing innovative solutions in fast-paced environments. Expertise in fostering meaningful relationships with clients and families while collaborating with multidisciplinary teams, ensuring the delivery of patient-centered care. Committed to continuous growth and excellence in service delivery.
Overview
16
16
years of professional experience
Work History
Crisis Care Consultant 24/7
Centerstone
09.2024 - Current
- Demonstrated high level of clinical knowledge and skill in providing telephonic clinical screenings, risk assessments, means restriction, and crisis intervention to callers.
- Conducted outreach calls to individuals assessed by mobile crisis to promote safety.
- Met ethical and clinical standards, as well as ensuring HIPAA compliance.
- Attended team meetings, in-service training, supervision, and other quality assurance training.
- Demonstrated high-level customer service skills and professional etiquette, along with cultural competency.
- Demonstrated knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
- Cultivated departmental culture focused on cooperation and collaboration with cross-functional units, community agencies, and hospitals.
- Assisted in administrative tasks as needed.
- Facilitated effective communication through diverse methods, including written, verbal, in-person, and virtual.
- Facilitated shadowing sessions with groups of 4+ new hires. Provided new hires with a comprehensive understanding of their role and the workplace environment by walking new hires through specific tasks of documentation, confidentiality compliance, and other important procedures for crisis intervention services such as mobile crisis, police and AP/CPS. Allowed time for Q&A to ensure compliance with all standards set forth and best practices review.
- Compiled election-specific resource document shared organization-wide by director for easy staff access.
- No disciplinary action
- Merit compensation increase in first 6 months
Office & Fleet Manager
A&L Motors, LLC
04.2013 - 11.2018
- Oversaw office operations, including supplies, equipment, and logistics.
- Implemented cost-saving measures, negotiated vendor contracts, and optimized efficiency.
- Managed fleet of 50+ vehicles, ensuring safety, maintenance, and compliance.
- Prioritized dispatch orders based on urgency, location, and response time for optimal service.
- Acquire contracts to include preserving government contract for military installations.
- Managed fleet logistics for emergency roadside assistance services, coordinating tow trucks efficiently.
- Resolved customer inquiries and issues promptly to ensure customer satisfaction.
- Proficient in handling high-volume call center traffic with professionalism and efficiency.
- Utilized active listening skills to understand and address customer needs effectively.
- Conducted outbound calling campaigns, generating leads and fostering new business relationships.
- Implemented conflict resolution strategies to manage disputes and maintain productivity in the workplace.
- Led negotiations with clients to reach mutually beneficial agreements and prevent escalations.
- Ensured compliance with all state and federal licensing requirements for facility operations.
- Conducted regular safety audits and inspections to uphold regulatory standards and requirements.
Home Health Aide
Private- UnitedHealthcare Insurance
05.2009 - 10.2016
- Communicated effectively with clients' families to update on clients' progress.
- Assisted clients with personal hygiene tasks, including bathing, grooming, and dressing.
- Documented clients' vital signs and medication schedules accurately and timely.
- Provided personalized care to clients, including assistance with activities of daily living.
- Administered medication and monitored vital signs to ensure optimal health and safety.
- Implemented therapeutic exercises and adherence to care plans to promote physical well-being.
- Fostered trust and rapport with clients, promoting a positive and comfortable living environment.
- Collaborated with interdisciplinary team to develop and implement individualized care plans and facilitate decision-making.
- Provided crisis intervention and support to clients facing complex needs and challenges.
- Maintained accurate and detailed case notes and documentation in compliance with regulations.
Administrative Assistant
A&L Motors, LLC
01.2010 - 04.2013
- Maintained organized filing system for easy access to important documents and information.
- Provided exceptional customer service, resolving inquiries and issues promptly and professionally.
- Prepared reports and documents using Microsoft Office suite to support executive decision-making.
- Managed office calendars and scheduled appointments for executives, ensuring smooth operations.
- Experienced in inputting, updating, and analyzing data for accuracy and completeness.
- Organized office supplies inventory and placed orders to maintain sufficient stock levels.
- Proficient in handling high call volume, ensuring prompt and efficient customer service.
- Skilled in resolving customer complaints and finding satisfactory resolutions.
- Utilized GPS technology to track shipments and optimize delivery routes for efficiency.
- Managed dispatch operations, coordinating schedules for efficient delivery logistics.
Education
Associate in Science - Health Information Technology
Leeward Community College
01.2025
Bachelor of Arts - Social Science, Concentration in Psychology
University of Hawaii – West Oʽahu
Kapolei, HI01.2020
Academic Subject Certificate - Gender Studies
University of Hawaii – West Oʽahu
Kapolei, HI01.2020
Associate of Arts - Liberal Arts
Leeward Community College
Pearl City, HI01.2019
Academic Subject Certificate - Global Studies
Leeward Community College
Pearl City, HI01.2019
Skills
- Cross-cultural Competence
- Customer Service
- Microsoft Office
- Healthcare
- Documentation proficiency
- Organize community support
- Interdisciplinary collaboration
- Electronic health records
- Crisis intervention
- Team collaboration
- Data documentation
- Email communications
- Conflict resolution
- Effective communication
- High traffic inbound calling
- High traffic outbound calling
Community Service
Crisis Text Line, Volunteer Crisis Counselor, USA, 02/06/20, Present
Soldiers’ Angels, Team Angel, USA, 04/10/23, Present
7 Cups Foundation, Volunteer Listener, USA, 2020-2022
Honors And Recognition
Centerstone Values Champion: Nominated twice as a Values Champion, receiving company recognition for exemplifying respect and compassion.
Centerstone Praise: Received Praise from Anonymous Praise Portal, where an anonymous team member shared that “Moana Clemons is such a reliable coworker” and embodies “the ideal kind of person who works in this field”.
Honors, Leeward Community College, 2019
Recognition, Graduating Student Leaders 2020
Dean’s List, University of Hawaii – West Oahu, 2017-2020
Dean’s List, Leeward Community College, 2016-2019
Affiliations
Philosophy Club RISO, President, University of Hawaii – West Oahu 2019 – 2020
Phi Theta Kappa, International Honors Society, 2016
Sigma Alpha Pi, The National Society of Leadership and Success, 2018
Psi Chi, International Honor Society in Psychology, 2019
Organizational Professional Memberships
American Psychological Association, 2020, Undergraduate Student Affiliate Member
Society for Humanistic Psychology, 2020, APA Division 32 – Student Affiliate
Society for Children and Family Policy and Practice, 2020, APA Division 37 – Student Affiliate
Society for the Psychology of Women, 2020, APA Division 35– Student Affiliate/Professional Affiliate.
American Psychological Association, Division 35 Section 6 - Alaska Native/American Indian/Indigenous Women
American Psychology-Law Society, 2020, APA Division 41
Timeline
Crisis Care Consultant 24/7
Centerstone
09.2024 - Current
Office & Fleet Manager
A&L Motors, LLC
04.2013 - 11.2018
Administrative Assistant
A&L Motors, LLC
01.2010 - 04.2013
Home Health Aide
Private- UnitedHealthcare Insurance
05.2009 - 10.2016
Associate in Science - Health Information Technology
Leeward Community College
Bachelor of Arts - Social Science, Concentration in Psychology
University of Hawaii – West Oʽahu
Academic Subject Certificate - Gender Studies
University of Hawaii – West Oʽahu
Associate of Arts - Liberal Arts
Leeward Community College
Academic Subject Certificate - Global Studies
Leeward Community College
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