Moana Guillaume
Boston,MA
Summary
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Energetic cashier with several years of experience assisting customers with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boosts sales by explaining current promotions, relating to customers and building rapport. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Stop & Shop
Boston, MA
09.2023 - Current
- Developed strong working relationships with team members to foster collaboration.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Trained new cashiers on proper use of registers and store policies.
- Assisted customers with locating items within the store when requested.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted cashiers with resolving customer complaints and inquiries.
Cashier
Marshalls
Framingham, Massachusetts
03.2021 - 01.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
Cashier
Burger King
Framingham, MA
06.2022 - 07.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Framingham High School
Framingham, MA06-2025
Skills
- Cash Drawer Reconciliation
- Team Leadership
- Heavy Lifting
- Store Opening and Closing
- Flexible Schedule
- Retail Merchandising
Languages
Creole
Professional
Affiliations
- I am a member in a black student union club at my school
- I do track and field
- I volunteer to pick up trash when I'm free
- I am well-rounded, and I like to help people
Timeline
Cashier Team Lead
Stop & Shop
09.2023 - Current
Cashier
Burger King
06.2022 - 07.2023
Cashier
Marshalls
03.2021 - 01.2024
High School Diploma -
Framingham High School