Moana Steinmetz
Clearwater,FL
Summary
Excellent server with a strong work ethic and exceptional customer service skills, Proven ability to enhance guest engagement resulting in increased sales. Committed to maintaining high standards of service and ensuring a positive dining experience for all patrons.
Overview
2025
2025
years of professional experience
Work History
Server
Rocky Cola Cafe
Server
Sea Sea Rider's
04.2018 - 11.2024
Server
Jonny Primo's
02.2017 - 11.2017
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Improved dining experience by providing prompt, attentive service to guests.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
Art And Design - Fashion Design
California Design College
Los Angeles, CA04.2004
Skills
- Strong work ethic
- Guest engagement
- Professional appearance
- Safe food handling
- High volume dining
- Suggestive selling
- Daily specials memorization
- Point of sale (POS) system operations
- Responsible beverage service
- Positive guest interactions
- Point-of-sale system
- Positive and professional
- Effective customer upselling
- Dietary restrictions knowledge
- Liquor, wine, and food service
- Problem-solving
Timeline
Server
Sea Sea Rider's
04.2018 - 11.2024
Server
Jonny Primo's
02.2017 - 11.2017
Server
Rocky Cola Cafe
Art And Design - Fashion Design
California Design College
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