MOANIKE'ALA M FURTADO
LIHUE,USA
Summary
Dynamic and versatile professional with a rich background spanning office administration at Kaua'i Community College to guest services in the hospitality industry. Excelled in roles requiring exceptional organizational skills and a warm, engaging demeanor. Proven track record in improving office efficiency and mastering software like Excel and PMS, alongside being a committed team player known for a positive outlook and ability to adapt to change.
Overview
32
32
years of professional experience
Work History
Office Assistant
Kaua'i Community College
Lihue, HI
11.2024 - Current
- Assist students with appointments to see counselors.
- Prepare travel arrangements for our team to attend conferences.
- Clerical duties include ordering, processing reimbursements, taking notes at meetings, answering phone calls and emails, booking flights, hotels, and cars, preparing itineraries for students and faculty, requesting and completing travel, and imputing or updating classes in Banner.
- Being supportive of the Counseling, Library, Tutoring, and Testing Departments.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered telephones, directed calls, and took messages.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Managed inventory of office supplies and placed orders when needed.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Monitored office supplies inventory and placed orders when necessary.
- Typed, formatted and edited correspondence and other documents.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Provided administrative support to multiple departments as needed.
- Processed and prepared business or government forms and expense reports.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Facilitated communication within the office and with external partners.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Developed organizational filing systems for confidential customer records and reports.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Assisted in the development and implementation of office policies and procedures.
- Coordinated travel arrangements for office personnel.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Coordinated travel arrangements and accommodations for staff members.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Inventoried and ordered materials, supplies and services.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Facilities Coordinator
Timbers Kaua'i
06.2021 - 10.2024
- Communicating with both housekeeping and the front desk to assist with the coordination of repairs on guest and owner units.
- Producing monthly billing for owners, and processing invoices in the checkbook for our facilities maintenance department.
- Communicating with vendors to coordinate work around the property and Hokuala Association.
- Monitoring Alice and producing work orders for our maintenance team.
- Working closely with managers and team members to schedule yearly and daily preventative maintenance work, and upcoming projects.
Concierge
Kaua'i Marriott
05.2002 - 01.2022
- Welcoming guests upon arrival at the resort and to our Beautiful Island
- Assisting guests with Island activities, dinner reservations, answering questions and directions to on property/off property events or restaurants, returning emails/phone calls to guest
- Assist guests with boarding passes and travel arrangements, spa services, taxi, uber, limo transportation
- Suggesting local places to visit on the island, ordering leis and island tropical for special occasions
- Most of all sharing our warmth and culture with our guests
- Cultural activities that I led were Hula, Ukulele Lessons, Puka Shell Making, Sand and Sea Shell Making, Lei Making, Kids Crafts and games
- Also assisted with the Recreation Department duties at the Pool Hut and assisted with concierge guest services
Banquets Double Coded Server/Bartender
Kaua'i Marriott
01.2015 - 12.2020
- Verifying identification of age requirements of guests
- Process payments
- Record and balance cash receipts and prepare cash for deposit
- Set up clean-up for banquet functions, serve Cocktails, wine, beer, carry large trays of food, removing dirty dishes from tables and assisting in additional tasks to help facilitate a smooth and effective service and event
Hula Dancer Entertainer
Lava Lava Beach Club & Timbers Resort
03.2020 - 03.2020
- Entertained guest with song and dance, taught them about our culture, hula, island people and the island of Kaua'i
- Due to the Pandemic, entertainment ceased in March of 2020 until further notice
Concierge
Fairmont Orchid
01.2005 - 12.2006
Food/Beverage Server
Waikoloa Beach Marriott
01.2004 - 12.2006
Food/Beverage Server
Hapuna Beach Hotel
01.2004 - 12.2006
Banquets
Hilton Hawaiian Village
01.1998 - 12.2002
Banquets
Ilikai Hotel
01.1998 - 12.2002
Banquets
Royal Garden Hotel Waikiki
01.1998 - 12.2002
Food and Beverage Server
Kaua'i Marriott Resort and Beach Club
06.1998 - 08.1998
Luau Hula Dancer
Kaua'i Coconut Beach Resort Luau
01.1993 - 12.1997
Education
ASSOCICATES DEGREE - Double Major Hotel Operations and Travel Tourism
KAPIOLANI COMMUNITY COLLEGE
05.2002
Hotel Management -
UNIVERSITY OF NEVADA LAS VEGAS
05.1998
Graduation date -
KAPA'A HIGH SCHOOL AND INTERMEDIATE
06.1997
Skills
- PMS
- Excel
- Al Desk
- Word
- SYMON Reader Board
- Open Table
- Fare Harbor Activity Booking System
- Micros
- Outlook
- SMS
- Alice
- Active listener
- Communicates well
- Great problem solver
- Good time manager
- Multitasker
- Works well alongside different personalities and ages
- Adapts and welcomes change
- Fun-loving
- Reliable
- Committed
- Responsible
- Knowledge of the Island
- Culture and sense of place
- Team player
- Optimistic
- Loves to learn new things
- Welcomes a challenge
- Travel coordination
- Mail handling
- Proofreading
- Bookkeeping
- Event preparation
- Scheduling
- Clerical support
- Office supply management
- Supply restocking
- Budget tracking
- Verbal and written communication
- Mail routing
- Office administration
- Administrative support
- Data entry
- Budget management
- Documentation and reporting
- Multi-line phone proficiency
- Organizing and categorizing
- Payment processing
- Excel spreadsheets
- Strong problem solver
- Filing and data archiving
- Verbal communication
Volunteer Experience
- Hawaii Lodging and Tourism Association Charity Walk
- Beach Clean Up
- Adopt A Highway
- Pre-School Volunteer
- Food Bank
- United Way
Affiliations
- Hula
- Pickle Ball
Timeline
Office Assistant
Kaua'i Community College
11.2024 - Current
Facilities Coordinator
Timbers Kaua'i
06.2021 - 10.2024
Hula Dancer Entertainer
Lava Lava Beach Club & Timbers Resort
03.2020 - 03.2020
Banquets Double Coded Server/Bartender
Kaua'i Marriott
01.2015 - 12.2020
Concierge
Fairmont Orchid
01.2005 - 12.2006
Food/Beverage Server
Waikoloa Beach Marriott
01.2004 - 12.2006
Food/Beverage Server
Hapuna Beach Hotel
01.2004 - 12.2006
Concierge
Kaua'i Marriott
05.2002 - 01.2022
Food and Beverage Server
Kaua'i Marriott Resort and Beach Club
06.1998 - 08.1998
Banquets
Hilton Hawaiian Village
01.1998 - 12.2002
Banquets
Ilikai Hotel
01.1998 - 12.2002
Banquets
Royal Garden Hotel Waikiki
01.1998 - 12.2002
Luau Hula Dancer
Kaua'i Coconut Beach Resort Luau
01.1993 - 12.1997
ASSOCICATES DEGREE - Double Major Hotel Operations and Travel Tourism
KAPIOLANI COMMUNITY COLLEGE
Hotel Management -
UNIVERSITY OF NEVADA LAS VEGAS
Graduation date -
KAPA'A HIGH SCHOOL AND INTERMEDIATE