Moayad Almalhi
Pennsauken,NJ
Summary
Professional with a strong focus on team collaboration and achieving results seeks a role in assisting and organizing operations within retail environments. Proven ability to adapt to changing needs, ensuring smooth workflow and customer satisfaction. Skilled in inventory management, customer service, and maintaining a safe, organized workspace. Reliable, flexible, and driven to support team success. Experienced with managing lot areas and supporting customer needs. Utilizes organizational skills to keep spaces clean and efficient. Knowledge of effective customer service techniques and teamwork in dynamic environments.
Overview
12
12
years of professional experience
Work History
Lot Associate
Carvana
05.2024 - Current
- Responded to customer requests efficiently and with knowledgeable assistance.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Provided exceptional customer service, answering inquiries and directing customers to appropriate departments.
- Assisted customers with unloading and loading material to and from vehicles.
- Performed tasks and errands in store to support supervisor.
- Greeted customers entering and exiting store and assisted with carts and umbrellas.
- Improved customer satisfaction by providing timely assistance in the parking lot and store entrances.
- Established strong relationships with regular customers, fostering loyalty and repeat business.
- Expedited order fulfillment process by gathering products from various departments for customer pickup.
Package Drlivery Driver
FedEx Ground
08.2023 - 05.2024
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Lifted, lowered, and carried packages typically weighing [Number] pounds throughout the regular course of delivery.
- Lifted, lowered, and carried packages typically weighing [Number] pounds throughout the regular course of delivery.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
Package Dispatch Supervisor
Amazon Delivery
02.2023 - 09.2023
- Fostered open lines of communication within the team by maintaining an approachable demeanor and encouraging honest feedback from all employees.
- Maintained detailed records of daily operations such as route assignments, vehicle inspection reports, incident logs which contributed towards data-driven decision-making processes.
- Enhanced team productivity through the development and enforcement of effective time-management strategies.
- Created a comprehensive employee onboarding program that effectively prepared new hires for their roles and responsibilities as dispatchers and drivers.
- Evaluated staffing needs regularly, adjusting schedules accordingly to meet fluctuating demand while maintaining optimal resource utilization levels consistently throughout the year.
- Implemented cost-saving measures that reduced operational expenses without compromising service quality or employee morale.
- Conducted regular performance evaluations on staff members, providing constructive feedback for professional growth.
- Developed strong relationships with key clients, resulting in increased business opportunities and revenue growth.
Front Desk Night Auditor
Westin Hotel
08.2022 - 02.2023
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Performed nightly updates to room charges and rates.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Logged wake-up call requests and set up automatic rings in system.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
General Manager
Dunkin' Donuts
09.2019 - 06.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
Night Shift Manager
Quality Inn Hotel
06.2018 - 07.2019
- Prepared materials for following shift.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Assessed employee training requirements, developing tailored programs for enhancing skills and knowledge on specific job functions.
- Improved employee productivity by implementing efficient work schedules and task delegation.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Front Desk Manager
Motel 6 Hotel
07.2014 - 05.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed front desk maintenance of client records and lab data.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Coordinated with sales department to identify potential leads from incoming inquiries.
Manager
A & K Discount
01.2014 - 06.2015
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Cashier
Stop & Shop Gas Station
06.2012 - 12.2013
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- I assisted customers with returns, and refunds, and resolved transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree - EMT
Southwest Community College
Memphis, TNSkills
- Heavy Lifting
- Cart Collection
- Warehouse Operations
- Technical aptitude
- Merchandise Handling
- Safety Procedures
- Guest service
- Client Service
- Documentation
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Cash Handling
- Relationship Building
- Basic maintenance
- Team building
- Equipment Operation
- Payment Processing
- Written Communication
- Report Writing
- Vehicle operation
Languages
Arabic
Full Professional
English
Full Professional
Timeline
Lot Associate
Carvana
05.2024 - Current
Package Drlivery Driver
FedEx Ground
08.2023 - 05.2024
Package Dispatch Supervisor
Amazon Delivery
02.2023 - 09.2023
Front Desk Night Auditor
Westin Hotel
08.2022 - 02.2023
General Manager
Dunkin' Donuts
09.2019 - 06.2022
Night Shift Manager
Quality Inn Hotel
06.2018 - 07.2019
Front Desk Manager
Motel 6 Hotel
07.2014 - 05.2018
Manager
A & K Discount
01.2014 - 06.2015
Cashier
Stop & Shop Gas Station
06.2012 - 12.2013
No Degree - EMT
Southwest Community College
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