Mobeen Fatima
Columbus,OH
Summary
Reliable customer service representative demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Spectrum
07.2022 - Current
- Served as the primary contact for customer service inquiries, maintaining a high level of satisfaction.
- Analyzed client disputes and offered solutions that balanced client needs with company policies.
- Assisted clients with service changes and technical support, ensuring timely resolution.
- Utilized CRM software to document and track customer interactions.
- Managed high-volume calls, managing up to 40+ calls per day, effectively balancing multiple tasks.
- Responded to customer inquiries and provided detailed product and service information.
- Resolved customer complaints professionally, maintaining a high level of customer satisfaction.
Manager
Boost Mobile
07.2020 - 06.2022
- Obtained significant business by delivering presale presentations to demonstrate new product features.
- Delivered high level of service to customers in effort to build upon relationships for future clients.
- Answered incoming calls and provided the highest level of professionalism and service to customers.
Assistant Manager
Boost Mobile
03.2018 - 06.2020
- Managed customer expectations by clarifying needs, identifying options and recommending products.
- Called prepared lists of leads and read short scripts to promote products and services.
- Maintain knowledge of multiple plans and compare with confidence to customers.
Education
High School Diploma -
South High School Community
Worcester, MA05.2019
Skills
- Fluent in English, Urdu, and Punjabi
- Verbal and Written Communication
- Problem-solving and decision-making abilities
- Detail oriented and organized
- Time Management
- Microsoft Office
- Teamwork and Collaboration
- Professional phone and email etiquette
Timeline
Customer Service Representative
Spectrum
07.2022 - Current
Manager
Boost Mobile
07.2020 - 06.2022
Assistant Manager
Boost Mobile
03.2018 - 06.2020
High School Diploma -
South High School Community