MOBOLAJI GBADAMOSI
COVENTRY,West Midlands
Summary
Detail-oriented and self-motivated professional with a strong foundation in time management, effective communication, and strategic thinking. Demonstrates resilience under pressure and excels in client relationship management, customer engagement, and decision-making confidence. Proficient in document management, computer literacy, and analytical thinking, with a proven ability to maintain attention to detail while fostering productive relationships. Committed to leveraging skills in active listening and time efficiency to drive organisational success.
Overview
9
9
years of professional experience
Work History
Solar Smart Specialist
Octopus Energy
Coventry, West Midlands
11.2024 - Current
- Collaborated effectively with cross-functional teams for successful project completion.
- Improved workflow efficiency with thorough process analysis.
- Managed high-risk projects, ensuring safety compliance at all times.
- Maintained up-to-date industry knowledge through continuous professional development.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
- Delivered products and services in line with agreed arrangements and contracts.
- Developed comprehensive project plans for successful execution and delivery.
- Monitored project timelines to avoid delays.
- Coordinated project tasks, ensuring timely completion.
- Managed communication amongst project team members to foster collaboration.
- Responded promptly to client queries, boosting customer satisfaction levels.
- Improved workflow efficiency with structured planning and coordination of tasks.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Kept up-to-date records on project status using advanced tracking software.
- Established effective working relationships with stakeholders for smooth project progression.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Smart Product Specialist
Octopus Energy
Coventry, West Midlands
05.2024 - 11.2024
- Provided technical guidance to ensure smooth operations.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Troubleshoot operating systems, hardware and software problems to identify root causes.
- Resolved complex technical issues by providing effective troubleshooting.
- Enhanced customer satisfaction with proactive problem resolution.
- Utilised diagnostic tools to identify hardware malfunctions swiftly.
- Asked customer-targeted diagnostic questions for speedy root cause analysis.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
Energy specialist
Octopus Energy
Coventry, West Midlands
02.2024 - 05.2024
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Listened actively to offer accurate information and the best solution to their needs.
- Assisted customers with varying questions using product knowledge and service expertise.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Ombudsman Complaint Adviser
Shell Energy Retail Limited
04.2021 - 01.2024
- Dealing with customer complaint with the ombudsman service
- Reviewing customer complaints
- Investigating the root cause of customer complaint
- Resolving customer complaints
Customer Service Adviser
Shell Energy Retail limited
04.2020 - 04.2021
- Customer first point of contact
- Dealing with Prepayment customer on the followings: Resolving customer complaints
- Issues with customer top ups/accounts management
- Enrolling customer on suitable energy tariff
- Booking appointment for engineer call out
Customer Service Adviser
Sitel (Green Star Energy)
04.2019 - 04.2020
- Customer first point of contact
- Dealing with customer on the followings: Resolving customer complaints
- Issues with customer bills/accounts management
- Enrolling customer on suitable energy tariff
- Booking appointment for engineer call out
Customer Relations Adviser
Sitel (Virgin Media)
10.2015 - 04.2019
- Dealing with customer enquiries & any complaints
- Being a customer's first point of contact
- Answering customer enquiries or passing them on to another department, giving information & helping to solve problems, selling products, or taking orders & arranging services for customers
- A good communicator & enjoy helping people
- Good 'people skills', a friendly approach & excellent communication skill
- Commercially astute, with business sense and drive
- Able to use adaptable/transferable skills
- Acting on impulse & displaying sound judgement
- Working on my own initiative, resourcefulness and to arrange my own agenda of work.
Education
A-Levels - Business Administration
GLP training
Level 2 Diploma in Customer Service -
Intec Business college Ltd (City Guilds)
Diploma of Higher Education - Financial Management
Polytechnic Ibadan
Skills
- Time-management
- Time efficiency
- Effective communication
- Decision-Making confidence
- Attention to Detail
- Client Relationship Management
- Self-motivation
- Customer engagement
- Active listening
- Strategic thinking
- Resilience under pressure
- Document management
- Computer literacy
- Decision making
- Analytical-thinking
Languages
English
Native language
Extra Curriculum activities
- Listening to music
- Reading
- Travelling
- Creating and designing concepts for clothing brand
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of customer queries.
- Improved case file reviews by successfully handling customer complaints and implementing monthly reports.
- Worked directly with senior leadership to complete the requires resolutions to customer complaints.
- Enhanced internal processes via suggestions, implementing innovation across department for increased productivity and profits
Timeline
Solar Smart Specialist
Octopus Energy
11.2024 - Current
Smart Product Specialist
Octopus Energy
05.2024 - 11.2024
Energy specialist
Octopus Energy
02.2024 - 05.2024
Ombudsman Complaint Adviser
Shell Energy Retail Limited
04.2021 - 01.2024
Customer Service Adviser
Shell Energy Retail limited
04.2020 - 04.2021
Customer Service Adviser
Sitel (Green Star Energy)
04.2019 - 04.2020
Customer Relations Adviser
Sitel (Virgin Media)
10.2015 - 04.2019
A-Levels - Business Administration
GLP training
Level 2 Diploma in Customer Service -
Intec Business college Ltd (City Guilds)
Diploma of Higher Education - Financial Management
Polytechnic Ibadan
Similar Profiles
Luis QuinecheLuis Quineche
Energy Operations Manager at Octopus EnergyEnergy Operations Manager at Octopus Energy
Charles KhawulaCharles Khawula
Electrician (ASHP Engineer) at Octopus EnergyElectrician (ASHP Engineer) at Octopus Energy
Steph Mara-ColeSteph Mara-Cole
Onboarding Coordinator at Octopus EnergyOnboarding Coordinator at Octopus Energy