Madelyn OCallahan
North Providence,RI
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
Providence Housing Authority
06.2022 - Current
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Analyzed turnover trends within the organization to proactively address potential issues affecting employee morale and job satisfaction.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Developed and coordinated employee training programs to improve productivity and performance.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
- Performed budget analysis to control expenditures and predict future budget needs.
- Collaborated with managers to identify and address employee relations issues.
Business Office Director
The Bridge At Cherry Hill Assisted Living Community
12.1999 - 05.2022
- Maintained accurate records regarding payroll processing, benefits administration, and other HR-related tasks as needed.
- Evaluated existing processes to identify areas for improvement, then implemented changes accordingly to boost productivity levels.
- Developed office policies that promoted a professional atmosphere while also fostering teamwork among staff members.
- Spearheaded the transition to new software systems, increasing efficiency and reducing errors in data management.
- Oversaw financial operations such as accounts receivable, accounts payable and payroll.
- Managed a team of administrative professionals, ensuring a high level of productivity and collaboration.
- Communicated with insurance providers to resolve payment and coverage issues.
- Addressed any facility maintenance issues promptly; coordinating repairs or maintenance services as needed.
- Negotiated contracts with vendors, resulting in cost savings and improved service quality.
- Created detailed financial reports for upper management, allowing for informed decisionmaking.
- Oversaw all aspects of human resources, including hiring, onboarding, and employee evaluations.
- Set and administered budgets with detailed tracking.
- Enhanced overall office efficiency by streamlining processes and implementing time-saving strategies.
- Hired, trained, and motivated well-qualified staff.
- Facilitated training sessions for employees, ensuring they had the necessary skills to excel in their roles within the organization.
- Collaborated with executive leadership on long-term goal setting initiatives for continued success.
- Conducted market research to inform strategic planning efforts within the company.
- Monitored inventory levels for office supplies; proactively ordering when necessary.
- Established strong relationships with key stakeholders through clear communication and timely follow-up on requests or concerns.
- Provided guidance and support to employees during challenging situations or periods of change within the company.
- Implemented an effective filing system, greatly improving document organization and retrieval times.
- Completed assessments of bad debt, labor costs, operating expenses and other areas of importance.
- Maintained strict confidentiality when handling sensitive information related to company operations, employee records, and financial data.
- Coordinated meetings and events for both internal staff and external clients or partners.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Utilized company's accounting systems to review reports and prepare assessments.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Organized and updated databases, records and other information resources.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Certification - Human Resources Management
Bryant University
Smithfield, RI12.2023
Skills
- Recruiting
- Training development
- Training and mentoring
- HR policies and procedures
- Customer Relations
- Diversity and Inclusion
- Pre-Employment Screening
- Recruitment Strategies
- Employee Relations
- Onboarding and Orientation
- Microsoft Office Suite
- Background Checks
- Compensation and benefits
- Organizational Development
- Payroll Administration
- Employee Onboarding
- Benefits Administration
- Employee Retention
- Performance Management
Certification
- Certified Human Resources Manager, Bryant University
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Specialist
Providence Housing Authority
06.2022 - Current
Business Office Director
The Bridge At Cherry Hill Assisted Living Community
12.1999 - 05.2022
Certification - Human Resources Management
Bryant University
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