Raymond Blake
Los Angeles,CA
Summary
Strategic and results-driven Security leader with over four years of progressive experience in security operations, now seeking promotion to Security Captain. Consistently optimizes performance, procedures and training effectiveness by evaluating current protocols and developing strategic improvements. Forward-thinking and detail-oriented Supervisor with an adaptable approach to solving routine and complex daily problems. Proven ability to lead, supervise, and evaluate security staff performance to ensure compliance with safety regulations and advise on significant threats and loss mitigation.
Overview
24
24
years of professional experience
Work History
Security Site Supervisor
Allied Universal Security
03.2022 - Current
- Strategic Leadership: Provides guidance to security staff on appropriate courses of action for diverse situations.
- Team Management and Evaluation: Supervises and evaluates security staff performance to determine compliance with safety regulations.
- Threat Mitigation and Investigation: Advises the security team and conducts investigations of significant threats, as well as loss or misappropriation of assets.
- Policy Development: Collaborates with management to develop security policies and procedures.
- Operational Oversight: Monitors and utilizes access control systems for accessibility to authorized personnel, and conducts regular patrols of facilities to detect and deter security threats.
- Incident Response: Monitors alarm systems and security camera footage to enable prompt attention and response, and records incident reports with detailed accounts of occurrences.
- Coordination: Coordinates with management or other departments to establish the safety of visitors and staff.
Security Officer
Allied Universal Security
01.2020 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Examined doors, windows and gates to verify security.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Restaurant Host
Granville
05.2019 - 12.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Relayed guest comments or suggestions to manager on duty for further action.
Customer Service Representative
24-7 Intouch Contact Center
04.2017 - 04.2019
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cook
Johnny's Bar & Grill
10.2015 - 07.2016
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Retail Sales Associate
Ross Dress For Less
06.2015 - 09.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
Cell Phone Repair Technician
Boss Cookie Repairs
02.2015 - 06.2015
- Specialized in repairing Apple iPhones and iPads and frequently worked on other manufacturer models.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Erased user data, debugged application issues and refurbished devices for resale.
- Skilled at working independently and collaboratively in a team environment.
Server
Nikka Fish Enterprise
02.2015 - 04.2015
- Greeted new customers, discussed specials, and took drink orders.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Bank Teller Supervisor
Armed Forces Bank N.A.
08.2012 - 11.2014
Price Auditor
Staples, The Office Supply Superstore
08.2011 - 08.2012
- Maintained accurate, up-to-date pricing and promo signage throughout the store.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Contributed to team objectives in a fast-paced environment.
Busser, Bar Back
The Willows @ The Chumash Casino And Resort
12.2010 - 07.2011
- Reset and cleaned tables quickly to prepare for new customers.
- Delivered food to customers at bar and tables.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
Bank Teller Supervisor
Armed Forces Bank N.A.
02.2007 - 12.2010
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Promoted bank's products and services by consistently cross-selling to customers.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Examined tellers' reports of daily transactions for accuracy.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Food service worker
Army and Air Force Exchange Service
01.2002 - 02.2007
- Burger King and Aafes food court located inside the Base Exchange
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
No Degree - General Studies
Allan Hancock College
Santa Maria, CA12.2005
High School Diploma - undefined
Cabrillo High School
Lompoc, CA2004
Skills
- Excellent computer literacy skills, typing skill averaging 42 WPM, proficient in both Windows and Linux OS
- Intermediate-level experience in Microsoft Office Suite including Outlook
- Excellent customer service skills, extremely proficient in English comprehension and writing
- Team Leadership
- Administrative Duties
- Security Cameras Expertise
- Access Systems and Patrol
- Activity Logging and Reporting
- Crisis Situations
- Crime Prevention
- Safety and Security Regulations
- Security Officer Training
Timeline
Security Site Supervisor
Allied Universal Security
03.2022 - Current
Security Officer
Allied Universal Security
01.2020 - Current
Restaurant Host
Granville
05.2019 - 12.2020
Customer Service Representative
24-7 Intouch Contact Center
04.2017 - 04.2019
Cook
Johnny's Bar & Grill
10.2015 - 07.2016
Retail Sales Associate
Ross Dress For Less
06.2015 - 09.2015
Cell Phone Repair Technician
Boss Cookie Repairs
02.2015 - 06.2015
Server
Nikka Fish Enterprise
02.2015 - 04.2015
Bank Teller Supervisor
Armed Forces Bank N.A.
08.2012 - 11.2014
Price Auditor
Staples, The Office Supply Superstore
08.2011 - 08.2012
Busser, Bar Back
The Willows @ The Chumash Casino And Resort
12.2010 - 07.2011
Bank Teller Supervisor
Armed Forces Bank N.A.
02.2007 - 12.2010
Food service worker
Army and Air Force Exchange Service
01.2002 - 02.2007
High School Diploma - undefined
Cabrillo High School
No Degree - General Studies
Allan Hancock College
Hobbies
- Growing carnivorous/unique plants
- Attending Art shows, music concerts, food festivals
- Trying new restaurants/eateries
- Going out dancing with friends
- Web3 applications, digital collectibles, learning about decentralized finance