Tomas Fejerang
Oceanside,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
24
24
years of professional experience
Work History
Materials Hamdler
Acara Solutions
San Diego, California
05.2026 - Current
- Operated forklifts to transport materials within the warehouse efficiently.
- Loaded and unloaded trucks with various types of materials and supplies.
- Maintained inventory accuracy by conducting regular stock checks and updates.
- Transact orders via Oracle based on engineering request.
- Inspected incoming materials for quality and compliance with specifications.
- Conducted regular equipment checks to ensure optimal performance.
- Inspected materials for any damages or defects upon receipt.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Organized inventory in the warehouse for easy access and tracking.
- Collaborated with team members to streamline workflow processes.
Materials Handler (RMA)
DHL Supply Chain
Vista, CA
03.2023 - 05.2026
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Moved boxes, containers, and pallets using special-purpose equipment to ensure timely fulfillment of production targets.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Inspected packages and goods for damage, notifying vendors to facilitate prompt replacements.
- Processed supply orders and pulled materials to prepare orders accurately and efficiently.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Fraud Specialist
Fashionphile
Carlsbad, CA
12.2021 - 02.2023
- Analyze mobile and online transactions while investigating suspicious attributes such as previous order history, velocity, geolocation, device data, etc.
- Conducted comprehensive investigations of suspected fraudulent accounts to identify patterns and mitigate risks.
- Analyzed fraud tool rule performance and developed recommendations to enhance rule effectiveness and strengthen fraud mitigation strategies.
- Analyzed key business metrics (chargeback rates, decline/conversion rates, total loss, exposure) across various interfaces to deliver weekly reports and insights.
- Possesses deep understanding and knowledge of e-commerce fraud, fraud prevention concepts, practices, and procedures
Student Loan Collections
Pacfici Point Services
Carlsbad, CA
12.2015 - 12.2021
- Oversaw collection of outstanding debt and invoices, ensuring adherence to company policy and minimizing profit loss.
- Oversee the collection of outstanding debt and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.
- Run reports and analyze data pertaining to the department and share findings with executive staff and department managers.
- Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.
- Skip tracing by using public records such as social media, online forums, and other online resources to gather information about the target's activities and possible locations.
Collections Supervisor
Pinnacle Recovery
Carlsbad, CA
03.2008 - 06.2015
- Contacting debtors who are behind on their payments, typically by phone or email, and attempting to arrange for payment or negotiate a settlement.
- Maintain accurate and up-to-date records of all communication with debtors, as well as any payments or settlements reached.
- Comply with all relevant regulations, such as the Fair Debt Collection Practices Act (FDCPA), when contacting debtors and attempting to collect on delinquent accounts.
- Handle all communication with debtors in a professional and courteous manner, and attempt to resolve any disputes or concerns that may arise.
- Skiptrace using public records, such as property records, marriage licenses, and court documents, to gather information about the target's whereabouts.
- Generate reports on the status of delinquent accounts and providing updates to management on the progress of collections efforts
Warehouse Associate
Army & Air Force Exchange Services, AAFES
APO, GU
04.2002 - 11.2007
- Receiving and inspecting incoming goods: This involves checking that the products or materials received are the right quantity and quality and that they meet the specifications of the order.
- Picking and packing orders: Warehouse workers must locate and retrieve products or materials from their designated storage areas and then pack them for shipment to customers.
- Shipping and loading products: This involves preparing products for shipment, verifying shipping documents, and loading goods onto delivery trucks or other transportation vehicles.
- Inventory management: Warehouse workers also keep track of the inventory levels of products and materials, ensuring that there is always sufficient stock available to fulfill customer orders.
- Operating warehouse equipment: Warehouse workers operate machinery such as forklifts, pallet jacks, and other equipment to move products and materials around the warehouse safely and efficiently.
- Maintaining a clean and safe work environment: They also ensure that the warehouse is kept clean and organized, and that all safety protocols and procedures are followed to prevent accidents and injuries.
Education
Computer Science
Guam Community College
Mangilao, GUSkills
- Account Information Review
- Telephone and Email Etiquette
- Risk Level Determination
- Analytical Problem Solving
- Root Cause Analysis
- Customer Service
- Microsoft Office
- Account Management
- Service-Oriented
- Attention to Detail
- Data Gathering
- Verbal and Written Communication
- Team Collaboration
- Reliable and Punctual
- Shipping and Receiving
- Equipment Operation
- Loading Dock Operations
- Loading and Unloading
- Warehouse Operations
- Material Handling
- Forklift Certified
Timeline
Materials Hamdler
Acara Solutions
05.2026 - Current
Materials Handler (RMA)
DHL Supply Chain
03.2023 - 05.2026
Fraud Specialist
Fashionphile
12.2021 - 02.2023
Student Loan Collections
Pacfici Point Services
12.2015 - 12.2021
Collections Supervisor
Pinnacle Recovery
03.2008 - 06.2015
Warehouse Associate
Army & Air Force Exchange Services, AAFES
04.2002 - 11.2007
Computer Science
Guam Community College