Mockshaun Akala
Columbus
Summary
Dedicated and motivated college student with a strong interest in engineering, seeking an opportunity to apply and expand my skills while gaining valuable hands on experience in a dynamic and challenging environment.
Overview
1
1
Language
4
4
years of professional experience
Work History
Courtesy Clerk
Kroger
Columbus, OH
04.2025 - Current
- Bagged groceries promptly while adhering to safety and quality standards.
- Provided support in maintaining cleanliness and sanitation of store areas.
- Engaged with customers to promote store loyalty programs and services effectively.
- Trained new courtesy clerks on best practices for customer service and operational tasks.
Associate
Sierra Trading Post
11.2024 - 04.2025
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Collaborated with team members to achieve daily sales targets and improve service delivery.
- Participated in inventory management by monitoring stock levels and assisting with restocking efforts.
- Adapted quickly to new processes and technologies for improved operational efficiency in store tasks.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
Crew Member
McDonald’s
Columbus, OH
07.2022 - 11.2024
- Operated kitchen equipment and adhered to safety protocols to maintain a safe work environment.
- Prepared food items according to standardized recipes, ensuring consistency and quality in every meal.
- Collaborated with team members to maintain efficient workflow during peak service hours.
- Handled cash transactions accurately, balancing registers at the end of shifts.
- Maintained cleanliness of dining area and kitchen, following health and sanitation guidelines.
- Assisted in training new crew members on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Applied Science - Aviation Technologies
Columbus State Community College
Columbus, OH07.2026
Carpentry -
Fort Hayes Career Center
546 Jack Gibbs Blvd Columbus, OH 43215 United Sta05.2025
High School Diploma -
Northland High School
1919 Northcliff Dr Columbus, OH 43229 United Stat05.2025
Skills
- Strong work ethic
- Positive attitude
- Safety awareness
- Professional appearance
- Teamwork and collaboration
- Effective communication
- Critical thinking skills
- Patience and tolerance
- Work prioritization
Languages
French
Limited Working
Additional Information
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Timeline
Courtesy Clerk
Kroger
04.2025 - Current
Associate
Sierra Trading Post
11.2024 - 04.2025
Crew Member
McDonald’s
07.2022 - 11.2024
Associate of Applied Science - Aviation Technologies
Columbus State Community College
Carpentry -
Fort Hayes Career Center
High School Diploma -
Northland High School