Modeline Manigat
Miami,USA
Summary
Dynamic Relationship Banker at Truist Bank with expertise in branch operations and risk management. Proven track record in enhancing customer satisfaction through personalized service and effective communication. Skilled in wire transfers and deposit processing, consistently achieving sales goals while fostering long-term client relationships. Passionate about delivering exceptional banking experiences.
Overview
11
11
years of professional experience
Work History
Relationship Banker
Truist Bank
Miami Beach, US
07.2021 - Current
- Maintained thorough knowledge of bank products, services, and best practices.
- Provided exceptional customer service while ensuring privacy and confidentiality.
- Handled all transactional services, including deposits, withdrawals, financial transfers, and other transactions.
- Explained banking products such as checking accounts, savings accounts, loans, and credit cards to potential customers.
- Assisted customers with online banking setup and troubleshooting issues.
- Opened new accounts for customers, including checking accounts, savings accounts, and certificates of deposit.
- Processed financial transactions while verifying customer identity through valid identification.
- Developed relationships with business owners to promote commercial banking services.
Customer Service Associate
The Landings Club
Savannah, US
01.2019 - 03.2020
- Successfully assisted customers with product selections and purchases, e-service transactions, and Achieved daily sales goal by cross selling and promoting additional products and services
- Built rapport with customers by asking probing questions and utilizing effective listening skills
- Multi-tasked between assignments, computer screens, and computer applications to complete
- Trained new employees on basic customer service techniques and procedures
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Developed relationships with key clients through regular contact and follow-up communication.
- Handled cash register operations accurately during peak times.
- Answered phone calls from customers promptly and courteously.
Sales Associate Representative
NORDSTROM RACK
Miami, US
11.2017 - 09.2018
- Place special orders or call other stores to find desired items
- Exchange merchandise for customers and accept returns
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Bag or package purchases, and wrap gifts
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
Retail Sales Associate
ROSS
Miami, US
05.2014 - 06.2017
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Stamp, attach, or change price tags on merchandise, referring to price list
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Demonstrated knowledge of store products and services.
- Provided product information and answered customer questions.
- Assisted customers with finding the right product for their needs.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
Bachelor's - Human Resources Development
Georgia Southern University
Savannah, GA10.2024
Associate - Health Administration
Miami Dade College
Skills
- Operational management
- Risk assessment
- Funds transfer and deposit handling
- Performance analysis
- Data entry
- Customer relationship management
- Team collaboration
- Financial advising
Timeline
Relationship Banker
Truist Bank
07.2021 - Current
Customer Service Associate
The Landings Club
01.2019 - 03.2020
Sales Associate Representative
NORDSTROM RACK
11.2017 - 09.2018
Retail Sales Associate
ROSS
05.2014 - 06.2017
Bachelor's - Human Resources Development
Georgia Southern University
Associate - Health Administration
Miami Dade College
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