Modesta Shepard

Improved client satisfaction by addressing concerns and implementing necessary changes in residential and commercial housekeeping and restoration departments.

• Oversaw daily operations within the residential cleaning department, ensuring that all tasks were completed accurately and on time, per cleaning of each home.
• Provided exceptional leadership during urgent situations, coordinating staff response efforts effectively to ensure clients scheduled visits are not affected with last minute changes.
• Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
• Enhanced communication with our clients through regular updating of account notes and open lines of communication.
• Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts and teams while minimizing overtime expenses.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
• Provided language translation services for customer service inquiries.

• Ensured compliance with state licensing regulations by conducting regular safety inspections and maintaining accurate records.
• Coordinated fundraising events to secure additional funding for necessary improvements and resources.
• Managed budget and resources effectively, ensuring the smooth operation of the preschool facility.
• Stayed current on guidelines to maintain compliant program operations.
• Modernized instructional plans and educational approaches to enhance student learning.
• Maintained daily communication with over 150 families about their children. Use and encourage teachers to communicate using the electronic platform specific for the school.

• Supported students in developing self-esteem and self-confidence.
• Implemented age-appropriate curricula to meet needs of young learners.
• Organized activities to teach preschool children foundational learning skills such as letters and numbers.
• Provided open and loving environment where children direct learning process.
• Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
• Established positive communication with parents in daily conversation and formal conferences.
• Guided students to develop social, emotional and physical skills.

• Assisted with drafting legal correspondence, contributing to timely communication between attorneys and clients.
• Prepared and processed invoices for attorney billing.
• Scheduled and made appointments for [Number] attorneys.
• Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
• Coordinated meeting arrangements for attorneys and clients, including room bookings, catering services, and audiovisual equipment setup when necessary.
• Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Tracked and reported on key SEO metrics using analytics tools such as Google Analytics and Search Console.
• Boosted brand awareness with content marketing campaigns, including blog posts, articles, and social media promotions.
• Optimized website performance by implementing responsive design, improving site speed, and fixing broken links.
• Leveraged local SEO tactics to improve visibility among geographically targeted audiences specifically in regional markets of interest.

• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

• Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
• Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
• Gathered demographic and insurance information to register patients for medical appointments.
• Facilitated timely check-in by greeting visitors and establishing purpose of visits.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Demonstrated expertise in various insurance plans, including HMOs, PPOs, and government-sponsored programs, ensuring accurate verification for diverse client populations.