Modesty S. Addison
Woodbridge
Summary
Compassionate and detail-oriented professional with a Bachelor's degree in Psychology and over 10 years of experience in Human Services and clinical operations. Proven ability to manage service requests, facilitate communication between members and providers, and support case management processes. Passionate about helping individuals navigate healthcare systems to improve their quality of life.
Overview
12
12
years of professional experience
Work History
Admissions Clinician
Penn Medicine, Princeton House Behavioral Health
01.2018 - Current
- Conduct crisis assessments and connect individuals to necessary acute stabilization services, ensuring completeness of information.
- Perform suicide risk assessments and crisis interventions with a focus on patient safety.
- Collaborate effectively with medical staff and external providers to coordinate comprehensive care for patients.
- Complete verification of benefits and patient registrations, enhancing operational efficiency.
- Audit admissions documentation in EPIC, ensuring compliance with regulatory requirements.
Medicaid Service Coordinator
Independent Living Association, Inc
01.2013 - 01.2018
- Coordinated benefits and developed service plans for Medicaid recipients in various healthcare settings.
- Implemented and monitored Individualized Service Plans (ISPs), facilitating linkage to necessary programs and services.
- Conducted follow-ups and quality assessments to ensure successful implementation of service plans.
- Assisted clients during crises, providing support and resources as needed, often outside of regular business hours.
- Maintained confidentiality of sensitive information while managing case files and documentation.
Education
Bachelor of Science - Psychology
Fordham University
The Bronx, NY06.2010
Skills
- Medical Terminology: Strong understanding of medical and clinical processes
- Communication: Excellent oral and written communication skills for effective liaison with members and providers
- Problem Solving: Proven ability to analyze issues and implement effective solutions
- Attention to Detail: Meticulous in documentation and data entry
- Computer Skills: Proficient in Microsoft Office, Mac applications, and EPIC
- Customer Service: Strong focus on patient and member satisfaction
- Team Collaboration: Experience working in multidisciplinary teams to support patient care
Additional Experience
- Initiated and reinstated Medicaid, Social Security, food stamp, and housing assistance for clients.
- Scheduled and conducted regular meetings to monitor service implementation and quality of life improvements.
- Attended mandatory trainings, including OPWDD, to maintain up-to-date knowledge of best practices in the field.
Timeline
Admissions Clinician
Penn Medicine, Princeton House Behavioral Health
01.2018 - Current
Medicaid Service Coordinator
Independent Living Association, Inc
01.2013 - 01.2018
Bachelor of Science - Psychology
Fordham University
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