Modina Bradfield
Bryon,GA
Overview
30
30
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
, AL
11.1999 - Current
- Checked vehicle daily, handled basic upkeep and helped coordinate major maintenance needs
- Advised customers on mail delivery policies and requirements to improve service levels
- Picked up outgoing packages and parcels from Type addresses
- Sorted and cased mail for delivery to Location addresses.
Customer Service Representative
Credit Performance Services, First Data
Chamblee, GA
03.1996 - 03.2000
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Answered inbound calls to greet and assist customers with various needs and questions
- Addressed customer concerns and complaints and resolved issues promptly.
Hotel Hospitality Representative
Travelodge Hotel
Marietta, GA
05.1994 - 04.1996
- Communicated with valet staff and concierge to coordinate services
- Received and processed incoming calls via multi-line phone system
- Processed cash and credit transactions and returned payment cards and exact currency to patrons
- Coordinated with housekeeping team to handle room issues
- Assisted facilities maintenance with interior cleaning and sanitation
- Secured guest reservations for on-site facilities and amenities
- Attended training and followed procedures to meet service standards
- Monitored room availability to share accurate vacancy information with guests
- Responded to guest requests for fresh linens and promptly delivered needed items
- Welcomed guests, offering assistance with check-in and check out
- Made and confirmed room reservations for guests and for dinners and entertainment
- Reported safety and security concerns to supervisors
- Notified prospective clients of promotions, amenities and room prices.
Education
undefined
Strayer University
June 2020
Accounting
Kennesaw State University
August 1996
Accounting
Grambling State University
August 1993
Skills
- Sort mail
- Monitor employees
- Employee engagement
- Mail Sorting
- Employee performance reviews
- Employees technical training
- Email distribution management
- Carrier verification
- Mail collection
- Mail casing
- Training employees
- New employee onboarding
- Employee operations
- Languages
- English
- Fluent
- Spanish
- A2
- Elementary
- Professional summary
- Motivated college student, currently enrolled and seeking opportunity to apply skills in database management, spreadsheet and other computer applications to meet challenging work assignments and support management team Excellent at communicating, writing and editing Keen attention to detail and focused on meeting deadlines
- Motivated and friendly worker with a flexible schedule and willing to work weekends Dependable and punctual with a clean driving record Work collaboratively with team members and provide excellent customer service
- Diligent postal service worker skilled at efficiently scanning, routing and delivering numerous items every day Knowledgeable about different types of mail and package services Helps customers with any mail-related problem using career expertise and friendly, service-oriented attitude
Timeline
Mail Carrier
United States Postal Service, USPS
11.1999 - Current
Customer Service Representative
Credit Performance Services, First Data
03.1996 - 03.2000
Hotel Hospitality Representative
Travelodge Hotel
05.1994 - 04.1996
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Strayer University
Accounting
Kennesaw State University
Accounting
Grambling State University
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