Modupe Ajayi Daniels
Aberdeen,United Kingdom
Summary
Commercially aware, results-driven individual with 9 years of experience in working in teams, managing teams, delivering high-quality services, and ensuring customer satisfaction. Proven track record of improving efficiency, reducing costs, and enhancing customer service.
Overview
9
9
years of professional experience
Work History
Support Worker
Park Lodge Care Home, Sanctuary Care Ltd
2022.12 - 2024.05
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Clerical Officer
NHS Grampian
2023.03 - 2023.06
- To provide comprehensive reception/clerical/administrative support within team to support the delivery of Aberdeenshire Health and Social Care Partnership (AH&SCP) strategy and services.
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated versatility in handling diverse clerical tasks including scheduling appointments, answering phones, and coordinating travel arrangements.
Clinic Administrator
NHS Grampian
2022.10 - 2023.01
- Provision of administrative services and support to managers for the immunization clinics across the Grampian.
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Relationship Officer
United Bank For Africa
2021.01 - 2021.12
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
Head of Processing Relief
United Bank For Africa
2017.04 - 2020.12
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cash Officer
United Bank For Africa
2017.04 - 2020.12
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Improved customer satisfaction by efficiently processing cash transactions and providing prompt service.
- Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
- Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
Customer Service Officer
United Bank For Africa
2015.03 - 2017.03
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
MBA - Business Administration
University of Aberdeen
Aberdeen11.2022
Bachelor of Science - Microbiology
University of Jos
Nigeria08.2012
Skills
- Leadership and management
- Customer service and relations
- Communication and interpersonal skills
- Problem-solving and analytical skills
- Time management and organization
- Team building and development
- Quality control control and assurance
- Data analysis and metrics
- Regulatory compliance and accreditation standards
- Emotional Support
- Daily living assistance
- Confidentiality and Privacy
Timeline
Clerical Officer
NHS Grampian
2023.03 - 2023.06
Support Worker
Park Lodge Care Home, Sanctuary Care Ltd
2022.12 - 2024.05
Clinic Administrator
NHS Grampian
2022.10 - 2023.01
Relationship Officer
United Bank For Africa
2021.01 - 2021.12
Head of Processing Relief
United Bank For Africa
2017.04 - 2020.12
Cash Officer
United Bank For Africa
2017.04 - 2020.12
Customer Service Officer
United Bank For Africa
2015.03 - 2017.03
MBA - Business Administration
University of Aberdeen
Bachelor of Science - Microbiology
University of Jos
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