Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Modupeola Oyedeji

Antioch,CA

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Supportive Team Lead with four years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.

Overview

7
7
years of professional experience

Work History

E-Commerce Team Lead

Walmart
11.2019 - 01.2023
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked with different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Managed 40 people's schedules, accepted time off requests, and found short-lift coverage.
  • Developed and maintained courteous and effective working relationships
  • Identified issues, analyzed information, and provided solutions to problems
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Worked flexible hours across night, weekend and holiday shifts
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution

Hardware Department Manager

Walmart
01.2019 - 10.2019
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Engaged associates in daily operations through open communication and upbeat team meetings
  • Identified and communicated customer needs to supply chain capacity and quality teams

Sales Floor Associate, Electronics

Walmart
07.2017 - 12.2018
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Customer Service Desk Cashier

Walmart
03.2016 - 07.2017
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Performed cash, card and check transactions to complete customer purchases.
  • Processed customer orders and accurately handled payment transactions

Education

Bachelor of Arts - Psychology

California State University - East Bay
Hayward, CA
05.2021

Associate of Arts - Psychology

Los Medanos College
Pittsburg, CA
05.2017

Skills

  • Lead Identification
  • Task Monitoring
  • Software Application Testing
  • Customer Complaint Resolution
  • Telephone Management
  • Critical Thinking
  • Task Management
  • Customer Experience
  • Customer Order Management
  • Team Meetings
  • Complaint resolution
  • Professional telephone demeanor
  • Psychology
  • Babysitting
  • Behavioral Health

Languages

yoruba
Native or Bilingual

Timeline

E-Commerce Team Lead

Walmart
11.2019 - 01.2023

Hardware Department Manager

Walmart
01.2019 - 10.2019

Sales Floor Associate, Electronics

Walmart
07.2017 - 12.2018

Customer Service Desk Cashier

Walmart
03.2016 - 07.2017

Bachelor of Arts - Psychology

California State University - East Bay

Associate of Arts - Psychology

Los Medanos College

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Modupeola Oyedeji