Moe Cham
Houston,Texas
Summary
Dynamic business strategist with a track record of driving organizational growth and fostering innovation within collaborative settings. Over 15 years of work experience specializing in Change Management, Operations Management, Transformation, Modernization, e-Commerce, Business Development, Portfolio Management, HSE, and large-scale organizational changes. Key projects include leading change management initiatives, workplace strategy, IT consultancy, standards and operations processes, project management, HSE health, safety and environmental complaints database design and implementation, HSE software pre-procurement validation, workforce preparation and training for change management, Covid-19 pandemic PPE procurement, that included vendor relationship building, and quality assurance of projects through risk mitigation. Proven ability to effectively articulate communications and interact with stakeholders at all levels.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Informaticist - Contract
Insight Global Consulting
Houston, Texas
04.2023 - 09.2024
- Spearheaded newly hired Cerner EHR training and issued certification during onboarding for nurses and doctors
- Trained doctors and nurses to be proficient on various modules: PowerChart - maternity, FirstNet ER), RadNet - Radiology, PharmNet - Pharmacy, Surginet, ED OB & FirstNet Tech
- Orchestrated nursing and ancillary staff education, ensuring comprehensive training for healthcare professionals to proficiently utilize EHR software
Cerner Trainer and Go-Live Adoption Consultant on US Department of Veterans Affairs VA EHRM Project - Contract
ProSource360 Consulting
Washington, D.C.
12.2021 - 05.2023
- Credentialed Cerner Millennium software trainer for project
- Supported a seamless digital implementation of Electronic Health Records System to VA Hospitals nationwide
- Developed and implemented change management strategies
- Successfully delivered Cerner Millennium training and support to VA Hospital staff in time for software implementation.
- Trained physicians and nurses to be proficient in PowerChart - Inpatient and Ambulatory, FirstNet - ER, RadNet - Radiology modules
- Provided input for communication materials such as Frequently Asked Questions, Job Aids, Quick Reference Guides, and supported the design and delivery of training programs
- Delivered training in Classroom and Remote; ILT/vILT settings
- Managed classroom training and attendance logs and uploaded proficiency check results to TMS, SharePoint and LMSLearning Management Application
- Conducted analysis and assessment of readiness of the transition from legacy system to Cerner Millennium software
- Utilized process mapping, workflow design and adoption strategies to deliver end-user training and support
- Conducted outcomes assessments and communicate key findings, conclusions, and recommendations for patient safety and quality of care
- Engaged client organization leadership to articulate vision, demonstrate benefits, and localize change management strategies
HSE Manager
Katoen Natie
Houston, Texas
09.2018 - 12.2020
- Developed and executed comprehensive HSE programs in the petrochemical industry
- Facilitated new hire onboarding and training thereby getting new hires up to speed
- Harnessed solutions to implemented change management strategies
- Created training videos and posters cementing safety awareness culture to workforce
- Introduced hand-held scanners which curbed contaminations and mis-shipments
- Fostered the use of innovative technologies and processes such as Cloud, Agile, DevOps
- Tracked and reported barriers to changes, challenges, and issues to leadership with regard to errors and client complaints
- Developed operations improvement processes and maintained a strong focus on operations efficiencies
- Managed incoming petrochemical materials to ensure quality standards aligned with company standards
- Provided technical expertise in reviewing products specifications prior to arrival for storage
- Supervised the finished products supply-chain in collaboration with the Production Manager
- Facilitated the Request for Proposals (RFP) process to hire vendors and contractors
- Maintained an excellent relationship with third-party vendors
- Managed operational performance based on metrics and KPIs for operations teams
- Maintained training and certification records database ensuring employee operator certifications did not lapse
- Hosted monthly safety meetings with leadership, department heads and team members to discuss root cause analysis of reported incidents and how to avoid them from reoccurring and lessons learned
- Created rail safety manual guide for NAFTA region which standardized operational procedures drastically reduced accidents
- Performed effective trainings, safety drills and mini-audits to ensure all employees adhered to mandatory personal protection equipment and safety protocols, thereby reducing safety incidents and errors by 62%
- Enforced state and federal workplace guidelines such as OSHA and EPA avoiding fines and penalties
- Validated software assessment for pre-acquisition and implementation
- Conducted ongoing impact analyses, assessed change readiness, and identified key stakeholders within the different operations teams
- Attained ISO 9001 recertification by conducting internal audits and preparing workforce for external auditors
Project Coordinator
Intertek Westport Technology Center
Houston, Texas
03.2013 - 04.2016
- Effectively served as a liaison between upstream oil & gas clients and the company on laboratory research, analysis of samples and testing to maximize oil reservoirs
- Managed new client on-boarding process and monitored entire project life cycle as the go-to contact for any project updates and client purchase order information
- Managed the supply-chain and sales of microbiological media and procurement of lab equipment
- Diligently reviewed master service agreements and purchaser orders thereby eliminated non-payment of projects
- Responsible for preparing and submitting sales proposals / bids
- LIMS / PIMS / Phoenix software database administrator
Epic software Go-Live At-the-Elbow Consultant - Contract
Experis Consulting
Port Arthur, Texas
03.2025
- Seamlessly developed and implemented change management strategies for a large-scale IT project
- Managed transition and digital implementation of new Electronic Health Record system
- Radiology/RadNet - Coached radiologist, radiology techs and front desk staff to proficiently utilize newly acquired electronic health records software to perform their tasks efficiently
- Troubleshoot and resolved all technical issues encountered by the radiology department and front desk staff
Cerner-Oracle Health software Go-Live At-the-Elbow Consultant - Contract
Experis Consulting
Traverse City, Michigan
02.2025
- Developed and implemented change management strategies
- Successfully trained and prepared surgeons, nurses and staff on the effective use of newly deployed EHR software
- Surgery/SurgiNet - Troubleshoot and resolved all technical issues encountered by surgeons and nurses using EHR software in the OR and PACU
- Created workflow for nurses to perform their tasks utilizing EHR software
- Coached nurses during surgery procedures on how to enter information correctly in software and answered any questions they had including post-op tasks.
Cerner software Go-Live At-the-Elbow Consultant - Contract
SaaM Consulting
Ontario, Canada
12.2024
- Surgery/SurgiNet - Coached surgeons and nurses to proficiently utilize newly acquired electronic health records software in operating room
- Pharmacy/PharmNet - Successfully trained pharmacists and pharmacy technicians on usage of EHR software
Epic software Go-Live At-the-Elbow Consultant - Contract
Experis Consulting
Houston, Texas
10.2024
- Able to coach providers and ambulatory staff to successfully use various Epic EHR platforms - Cadence / Prelude / Ambulatory
- Prepared front-desk staff to efficiently perform patient intake - Patient scheduling / Check-in/Checkout
- Collaborated with program managers to implement new platforms and performance management processes for Sports Medicine Center
Education
M.S. - Technology Commercialization
University of Texas at Austin, McCombs School of Business
01.2017
B.A. - International Relations / Political Science
University of North Carolina at Charlotte
01.2003
Skills
- SQL
- Workday
- PeopleSoft
- Power Bi
- Jira
- Adobe Pro
- Cerner Millennium EHR software
- Epic EHR Software
- MS Office
- SharePoint
- Salesforce
Certification
- Generative AI for Data Analytics, Udemy, 05/01/25
- Cerner Millennium-Oracle Health Software Trainer, Cerner Headquarters, Kansas City, Missouri, 05/01/22
- Team Dynamics / Quality Systems, Models and Theories, SkillsSoft, Texas Workforce Commission, 05/01/22
- Management in Business Excellence, University of Houston C.T. Bauer College of Business, Houston, Texas, 05/01/20
- Leadership Development / Change Management / Organizational Management
Security Clearance
Public Trust
Timeline
Epic software Go-Live At-the-Elbow Consultant - Contract
Experis Consulting
03.2025
Cerner-Oracle Health software Go-Live At-the-Elbow Consultant - Contract
Experis Consulting
02.2025
Cerner software Go-Live At-the-Elbow Consultant - Contract
SaaM Consulting
12.2024
Epic software Go-Live At-the-Elbow Consultant - Contract
Experis Consulting
10.2024
Clinical Informaticist - Contract
Insight Global Consulting
04.2023 - 09.2024
Cerner Trainer and Go-Live Adoption Consultant on US Department of Veterans Affairs VA EHRM Project - Contract
ProSource360 Consulting
12.2021 - 05.2023
HSE Manager
Katoen Natie
09.2018 - 12.2020
Project Coordinator
Intertek Westport Technology Center
03.2013 - 04.2016
M.S. - Technology Commercialization
University of Texas at Austin, McCombs School of Business
B.A. - International Relations / Political Science
University of North Carolina at Charlotte
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