Moe Elfaham

• Maintained 170+ Mass-Market Healthcare accounts at $1.25 million MRR
• Led commercial and healthcare team in upsell and cross-sell opportunities every quarter, ending FY'23-24 with $45,000 in pipeline and $12,000 in Closed Won opportunities with a Net SalesMRR of 96.3%
• Conducted business reviews with detailed presentations to understand customer tech stack, uncover pain points via discovery and foster successful adoption.
• Recognized as CSM of the Quarter
• Identified client pain points and developed actionable solutions, effectively addressing complex healthcare needs and ensuring seamless implementation of technology solutions.
• Delivered comprehensive admin/end-user trainings and product demonstrations to healthcare professionals, enhancing their proficiency and confidence in adopting new technologies.
• Managed multiple internal and external projects simultaneously, ensuring timely delivery and alignment with client objective and
• Consistently aligned with SE’s and AE’s pre and post sales to address customer needs and better understand Zoom as a whole
• Worked cross-functionally with Sales, Product, and Engineering teams on Feature Requests
• Translated technical concepts into clear, client-friendly language, facilitating effective communication and understanding between technical teams and healthcare clients.
• Built relationships as a trusted advisor and advocate for healthcare clients, ensuring their needs were met by providing solutions that aligned with their strategic goals.
• Led team enablement sessions on discovery and cross/upselling
• Contributed to multiple internal projects across organization to improve workflow
• Accelerated product improvements by advocating for customer Feature Requests and working closely with Sales, Product and Engineering
• Initiated projects to enhance operational efficiency between CS and Support teams

• Led demos and built partnerships with key Enterprise Healthcare accounts such as Boston Scientific
• Discovered and took part in Healthcare RFP for largest public healthcare system in U.S. (NYCHHC)
• Established, maintained and expanded relationships with global customers such as U.N. and Thomson Reuters
• Supported customers during critical times, acting as a key and knowledgeable resource
• Generated $154,123.62 in ENT and Commercial pipeline since start of tenure

• Taught 100+ K-8 students basic computer science fundamentals during daily 5 hour sessions
• Introduced 20+ Fremont District schools to program through various on-site coding challenges
• Recruited students and adults to participate in workshops through grassroots marketing for evening and summer programs, resulting in 100+ enrollment
• Built strong rapport with students through class discussions and academic advisement

• Supported team of 4+ attorneys, preparing 75+ litigation cases monthly and 50+ files daily for court proceedings
• Conducted 100+ daily emails and calls to ensure proper legal representation of clients such as Walmart and State Farm
• Processed $250,000+ worth of client and attorney invoices using Concur
• Scheduled more than 10 daily appointments, appearances and briefings for attorneys
• Transcribed legal documents and phone conversations

• Independently managed 300+ cases for sole proprietor firm, attaining ~80% immigration asylum rate and increasing yearly revenue by 75%
• Implemented direct and online advertising campaigns, resulting in 500% increase in potential client intake
• Created nurture campaigns to ensure client success and satisfaction, resulting in 80% overall retention rate
• Developed long-term relationships with 250+ clients throughout New York Metro Area

• Began as part-time front desk receptionist and grew into supporting outpatient surgery center CEO and COO in daily operations, compliance, project management, and marketing to increase revenue, enhance patient experience and ensure optimal facility operation
• Conducted market research with 100+ companies to procure and upgrade thousands of new communication technologies, medical tools and supplies, such as RFID patient and asset tracking system
• Created facility website and launched Google SEO efforts, resulting in 30% increase in surgeon base
• Met with local health and political organizations, created community health needs assessment for underserved Brooklyn communities and developed project design and funding plans for $10M grant proposal