Moe Ghali
WA
Summary
Custodial management professional with significant experience in facility maintenance and operations. Strong focus on team collaboration and meeting objectives. Known for reliability, adaptability, and effective problem-solving. Skilled in staff supervision, quality control, and safety compliance. Track record of implementing efficient cleaning protocols and safety. I am well-versed in different types of flooring machines and supplies. I can Plan and manage projects to improve the status of the buildings, always fostering a strong team spirit.
Overview
18
18
years of professional experience
Work History
Custodial Manager
South Puget Sound Community College
02.2021 - Current
- Plan, direct, and manage efficient custodial operations
- Primary areas of responsibility include the care, cleaning, and upkeep of facilities, event support services, regulatory compliance, chemical management, and hazardous material response
- Responsible for the inspection of college facilities, equipment, and buildings to ensure safety and compliance with the Cleaning Industry Management Standards, APPA custodial levels of cleaning, and CDC disinfection guidelines
- Recruit, train, supervise, evaluate, develop, and assign employees; resolve issues and concerns with employees; provide corrective action in compliance with College policy and applicable collective bargaining agreements
- Plans, develops, and directs the activity of the custodial program; Utilizes Megamation Directline work order management system, and 25Live event scheduler to monitor work needs and accomplishments
- Formulates and implements Custodial program policies and procedures; Ensures compliance with staff
- Implemented preventative maintenance programs to extend the life of equipment, ultimately saving on repair expenses.
- Coordinates and implements all training for Custodial staff: new hire, safety, health, environmental, chemical, hazard, equipment use, preventive maintenance, and other related training needs
- Ensured a safe working environment with thorough adherence to safety guidelines and regulations.
- Manage inventory of tools, supplies, repair parts, and equipment necessary to maintain all aspects of custodial services
- Streamlined inventory management, reducing waste and ensuring adequate supplies were always available for staff members.
- Assist in preparing and managing the facilities budget; authorize and order purchase of new equipment, repair parts, materials, and services necessary for department operation; Create electronic Purchase Requests; reconcile purchasing and audit annual expenditures
- Conducted regular inspections of facilities to identify areas requiring improvement or additional attention from custodial teams.
- Provide employees with clear guidance on work priorities and expectations for meeting service delivery standards through hands-on training and feedback mechanisms
- Maintained accurate records of staff attendance, performance evaluations, and completed tasks to ensure optimal workflow efficiency.
- Optimized cleaning schedules to minimize disruption of daily activities within the facility.
Environmental Services Supervisor
Swedish Hospital, First Hill Campus
12.2020 - 02.2021
- Develops and applies the standards of quality and productivity
- Inspects and evaluates the physical condition of the hospital
- Submits recommendations to management for painting, repairs, and furnishings, equipment relocation and space reallocation
- Periodically inventories equipment and supplies
- Investigates new and improved cleaning equipment, methods and supplies and communicates information to employees
- Properly hires, orients, trains, evaluates and disciplines EVS personnel within established policy
- Schedules personnel to ensure proper coverage of the hospital
- Develops orientation and ongoing training programs for the hospital and department personnel
- Serves on the hospital Safety Committees
- Prepares and submits reports as requested by the Administration
Environmental Services Manager
Mirabella Retirement community
01.2019 - 12.2020
- Ensure that routinely scheduled and special cleaning of all residential apartments, health care units, guest rooms in building is completed to the established cleaning standard
- Oversee routine, special contact cleaning, maintenance and pest control of all public and common use areas in building as directed
- Oversees the Maintenance, Construction/Renovation, Environmental Services, Security, Grounds, Transportation, Fire Life Safety, as well as the Telecommunications
- Train, schedule, and supervise Environmental Services team members on proper cleaning techniques, proper usage of chemicals, safety procedures, etc
- Adhere to quality assurance and customer service satisfaction policies and procedures
- Manage division staff by interviewing, orienting and training employees, planning, assigning, and directing work, coaching, appraising performance, rewarding and disciplining employees, addressing complaints, resolving employee problems and making hiring and firing decisions
- Monitor timecards for Environmental Services team members
- Order, receive and maintain inventories of all supplies, tools and equipment
- Perform and document quality assurance inspections of all housekeeping, custodial and laundry work performed to assure consistent quality control
- Lead the team by directing meetings, ensuring all employees are adhering to safe work practices, serving on facility committees, and performing any functions of other positions as needed
- Maintain all required documentation and records
Account Custodial Manager
SBM Management Seattle
06.2017 - 01.2019
- Inspect completed work and monitor staff performance
- Responsible for developing employees' work schedules
- Attends department meetings and safety meetings to keep abreast of overall needs on campus
- Assist in the hiring, onboarding and training of new employees
- Compile written reports
- Perform quality, service, and safety inspections; monitor employees for proper use of personal protective equipment, supplies, and equipment
- Track equipment and supply inventory
- Provide corrective action recommendations on areas that need improvement
- Maintain detailed records
District Custodial Manager
ABM Industries, Inc.
04.2013 - 06.2017
- Assure that the labor to budget goals are achieved for their specific jobs during each quarter
- Assure that the supplies to budget goals are achieved for each specific job during each quarter
- Maintain contract specifications
- Maintain service quantity and quality to client and the company
- Process payroll
- Order office and janitorial supplies
- Perform safety and HR Audits
- Perform job counseling and issue employee discipline as necessary
- Check all work on a nightly and turn in completion reports
- Assign tasks to workers based on job requirements as specified by the contract or special assignments requested by the customer
- Ensure company standards are met in compliance with janitorial operations and servicing contractual obligations to customers within specified budget of labor and expense
- Train new staff and oversee on-going training of existing employees in proper cleaning methods and use of equipment, safety practices, and regulations
- Perform daily quality control inspections
- Process weekly payroll and ensure payroll is submitted, ensure compliance with all safety policies
- Floor work experience, Waxing, scrubbing floor, Carpet cleaning and Upholstery Cleaning experience
Night Supervisor
5Star5
09.2012 - 04.2013
- Night supervisor at the healthcare facility
- Responsible for assisting the Director of Environmental Services in giving direction, motivation and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction
- Position represents the company Healthcare in its highest degree
- Responds to all requests from customers with a can do attitude
- Follows up on requests with a sense of urgency
- Views everything with a process improvement mindset
- Implements established department procedures and programs that meet goals and ensures a clean and safe environment
- Conducts quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations
- Develops/coaches department associates to ensure fullest potential is reached
- Ensures work assignments, daily and weekly work schedules meet department and facility needs
Foreman
Service Master Tacoma
06.2010 - 09.2012
- Issuing cleaning supplies and equipment to janitorial staff as needed
- Taking inventory of all cleaning supplies and equipment and informing management when supplies are depleted
- Assisting with the daily cleaning
Machine operator and Assembler
Bellmont Cabinets Co
01.2007 - 01.2012
- Efficiently operate various saws & machine equipment while properly handling materials & products, meeting production goals, and maintaining quality standards and used various hand tools to assemble the cabinets
Education
Bachelor of Arts - Social Work
The High Institute of Social Work
06-2003
Skills
- Customer relationship management
- Supply inventory management
- Regulatory compliance
- Vendor management
- Quality assurance controls
- Payroll administration
- Performance evaluation
- Quality improvements
- Health and safety compliance
- Staff training and development
- Workload prioritization
- Chemical handling
- Carpet Cleaning
- Upholstery care
- Strip & Wax floors
Timeline
Custodial Manager
South Puget Sound Community College
02.2021 - Current
Environmental Services Supervisor
Swedish Hospital, First Hill Campus
12.2020 - 02.2021
Environmental Services Manager
Mirabella Retirement community
01.2019 - 12.2020
Account Custodial Manager
SBM Management Seattle
06.2017 - 01.2019
District Custodial Manager
ABM Industries, Inc.
04.2013 - 06.2017
Night Supervisor
5Star5
09.2012 - 04.2013
Foreman
Service Master Tacoma
06.2010 - 09.2012
Machine operator and Assembler
Bellmont Cabinets Co
01.2007 - 01.2012
Bachelor of Arts - Social Work
The High Institute of Social Work
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