Moe Hattab
BROOKLYN,OH
Summary
Dynamic leader with a proven track record at Hattab Inc, enhancing dealership profitability and customer satisfaction through expert social media marketing and persuasive communication. Skilled in financing and goal-oriented strategies, I've significantly increased sales and fostered strong team collaboration. Achieved a notable improvement in customer retention and team performance metrics. Automotive sales professional with keen eye for quality and customer satisfaction. History of enhancing sales performance through diligent market analysis and strategic planning. Team-oriented, adaptable, and committed to achieving high results while ensuring customer loyalty. Professional automotive sales professional skilled in inventory management, customer relations, and sales strategy implementation. Known for strong focus on team collaboration and adaptability to changing needs. Adept at negotiating deals, assessing vehicle conditions, and delivering high customer satisfaction. Dependable in achieving results and fostering positive client experiences. Knowledgeable sales manager with solid background in automotive sales industry. Proven track record of fostering customer relationships and facilitating successful negotiations. Demonstrated ability in managing inventory and closing deals efficiently. Professional automotive sales leader with extensive experience in managing pre-owned vehicle departments. Proven track record in driving sales growth, enhancing customer satisfaction, and optimizing inventory management. Strong focus on fostering team collaboration, adapting to dynamic market conditions, and delivering consistent results. Skilled in negotiation, customer relationship management, and strategic planning.
Overview
41
41
years of professional experience
Work History
Used Car Dealer
Hattab Inc
02.2001 - Current
- Oversaw reconditioning processes to improve vehicle appearance and functionality before presenting them on the sales floor for prospective buyers'' consideration.
- Negotiated favorable purchase agreements with suppliers, resulting in cost savings for the dealership.
- Increased customer satisfaction by providing personalized service and addressing individual needs in the used car buying process.
- Evaluated trade-in vehicles'' condition and provided accurate valuations to offer fair pricing for both the dealership and the customer.
- Managed online presence through website updates, social media engagement, and digital advertising campaigns designed to attract potential buyers searching online platforms for used cars.
- Improved employee retention rates by fostering a positive work environment that valued teamwork, open communication, personal growth opportunities within the company structure.
- Developed a referral program that incentivized satisfied customers to refer friends and family members, resulting in increased repeat business and new client acquisitions.
- Conducted thorough market research to stay current on industry trends, competitor strategies, and emerging technologies within the used car sector.
- Participated in local community events to build brand awareness, establish trust with potential clients, and support local causes.
- Developed strong relationships with local financial institutions to assist customers with financing options.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Assisted customers in navigating warranty options available based on each individual''s specific needs and preferences while making informed decisions about purchasing a used car from our dealership.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Collaborated closely with the sales team to meet monthly targets through effective lead generation and follow-up activities.
- Managed inventory effectively for optimal turnover rate and profitability.
- Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Streamlined internal processes to improve efficiency in daily workflow and increase overall productivity levels.
- Maintained a deep understanding of competitor offerings and pricing strategies, positioning our dealership as the top choice for prospective buyers.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed ongoing relationships with automotive wholesalers, securing favorable purchasing terms for used car inventory replenishment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built strong customer relationships through exceptional service and follow-up communication.
- Collaborated with finance department to secure customer financing options and close sales efficiently.
- Continuously evaluated team performance metrics and provided constructive feedback during individual coaching sessions.
- Improved overall team performance by setting ambitious sales targets and motivating staff to exceed expectations.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Established a robust online presence by optimizing website content and utilizing social media channels to reach potential buyers.
- Prioritized helping customers over completing other routine tasks in store.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Facilitated open lines of communication between sales, finance, and service departments to promote seamless operations and a cohesive customer experience.
- Increased used car sales by developing and implementing effective marketing strategies.
- Created a positive work environment that fostered teamwork, productivity, and employee retention.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Analyzed market trends to identify potential growth opportunities within the used car industry.
- Coordinated special events such as promotional sales weekends or community outreach initiatives to generate increased foot traffic at the dealership.
- Implemented cost-saving measures in operations management, reducing overhead expenses while maintaining high-quality standards.
- Maintained detailed records of all transactions, ensuring compliance with state regulations and tax requirements.
- Organized regular staff training sessions to ensure alignment with company goals and best practices in customer service.
- Optimized showroom layout for maximum visual appeal and easy navigation for customers, enhancing their overall shopping experience.
- Implemented an efficient appointment scheduling system to accommodate more prospective buyers while maintaining high levels of customer service.
- Boosted profits by identifying slow-moving inventory items and implementing targeted promotions or incentives to move them more quickly.
- Streamlined inventory management for better organization, efficient sales, and improved customer experience.
- Enhanced dealership reputation by maintaining a high level of integrity and transparency with clients regarding vehicle history and pricing.
- Implemented thorough documentation processes for all aspects of vehicle transactions, including title transfers, warranty information, and financing agreements.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Manager
Ayyad Jewelry
04.2001 - 12.2001
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Increased sales revenue by developing and implementing effective sales strategies.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Implemented systems and procedures to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Attended industry events and conventions to expain sales opportunities.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Built relationships with customers and community to establish long-term business growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Sales Manager
Ayyad Jewelry
09.1994 - 02.1999
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Increased sales revenue by developing and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Attended industry events and conventions to expain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Facilitated business by implementing practical networking techniques.
- Built relationships with customers and community to establish long-term business growth.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
Refinery Operator
Kuwait National Petroleum
06.1986 - 08.1990
- Provided training to new operators on standard operating procedures, safety protocols, and equipment operation techniques.
- Evaluated and updated standard operating procedures to reflect current best practices, resulting in improved operational efficiency and safety.
- Guided less experienced operators during critical tasks like unit start-ups or shutdowns providing invaluable expertise and experience for successful outcomes.
- Assisted in turnaround projects for timely completion and minimizing production losses.
- Ensured safe work environment through strict adherence to safety protocols and conducting regular equipment inspections.
- Coordinated with laboratory technicians to analyze samples promptly, enabling swift decision-making based on accurate data.
- Optimized refinery efficiency by monitoring process units and adjusting operational parameters.
- Participated in emergency response drills to ensure preparedness for potential incidents at the refinery site.
- Completed basic maintenance and repairs on pumping equipment and lines.
- Telephoned and radioed team members to coordinate efficient and smooth pump operations.
- Observed and tracked information from gauges, instruments and meters to proactively identify and address issues.
- Observed production operations, identified safety hazards and addressed problems to maintain safety for all personnel.
- Maintained well-calibrated systems to keep inspections accurate.
- Took samples of products for further analysis and standardized testing.
- Reduced downtime by performing routine maintenance on pumps, compressors, and other essential equipment.
- Supported plant startups and shutdowns, ensuring a smooth transition between operational states.
- Used automated measuring equipment and hand-held devices to evaluate production.
- Completed thorough measurements and sorted out defective parts.
- Collaborated with other operators to synchronize product flow from pumphouses and control contamination.
- Inspected parts to assess quality and conformance with specifications.
- Performed daily evaluations of wells by measuring tank levels, checking flow lines and documenting pressures.
- Enhanced communication among team members by implementing efficient shift handover procedures.
Receptionist
Alganime Industrial
01.1984 - 06.1986
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Education
No Degree - Refinery Industrial Operation
Kuwait National Petroleum Academy
Kuwait04.1985
Skills
- Goal-Oriented
- Social Media Marketing
- Persuasion techniques
- Financing expertise
Languages
Arabic
Full Professional
Timeline
Sales Manager
Ayyad Jewelry
04.2001 - 12.2001
Used Car Dealer
Hattab Inc
02.2001 - Current
Sales Manager
Ayyad Jewelry
09.1994 - 02.1999
Refinery Operator
Kuwait National Petroleum
06.1986 - 08.1990
Receptionist
Alganime Industrial
01.1984 - 06.1986
No Degree - Refinery Industrial Operation
Kuwait National Petroleum Academy
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